Mermaid Yarmouth

We stayed here (Jan 15th)the night before my husband test at the hospital, which was the next day at 11:15. It was a cold day -5. When we went to our room, at 3:30pm. it was very cold. The heater was only set to 60. I immediately turned it up to 72 and made sure the heat light was lit. We got our stuff in the room but had to keep our coats on. A bit later, my husband started drinking the liquids in preparation for his test the next morning. By 6 pm the heater was still going but it seemed to not get much warmer there. The air coming out of the heater was close to lukewarm not warm or hot. By this time we were in our beds to get warm. I should have notified the front desk but my husband was in his pyjamas and needing to go to the bathroom a lot. He felt he didn’t want to leave the room and go out in the cold as we were already cold. Anyway it’s safe to say our night wasn’t good. In the morning I complained and when paying I was extremely disappointed when they did not take some money off our room. The breakfast was good as I was the only one that could eat, but we will not be going back! Very disappointed!

What a surprise find! I don’t usually stay in chain motels unless for a specific location reason, which is why I chose this motel close to the ferry. And I couldn’t believe how terrific it was! The room itself was great, very clean and with comfortable beds and a great shower. But what put this motel over the top was the unexpected breakfast … not just the continental items for those who needed to grab and go for the ferry, but one that was hot, freshly cooked to order, and delicious! And I’m sorry I don’t know the name of the gentleman who was managing the front desk and the breakfast, but he was outstanding - very warm and friendly, attentive to every detail, and keeping things moving well. I don’t know if this particular Best Western might be indicative of the quality in the U.S., but I will now not hesitate to give them a try!

Staff advised over phone that our room would be available for an early check-in. So, we left an event early. When we arrived at the stated check-in time, the room wasn’t ready (not yet cleaned) . We had to wait about two hours for room access. |The room was very dated, and smelled musty. However, the breakfast was good. |Overall, the staff seemed disorganized and not overly friendly.

Guy at the front desk for breakfast was incredibly nice but the other staff members were not helpful and the young woman was very dismissive and beyond unhelpful. The other guests one room down from me smoked directly outside their room for two days straight and nothing was done about it. The shower was so dirty my partner and I didn't even want to use it. We checked out a day early because we couldn't stand the thought of staying another night. Location is the only good thing about this "hotel". It's a motel btw, not a hotel.

This hotel which is actually a motel isn't a good representation of a BW property. It shouldn't be branded BW. It's obviously dated, and the rooms could use some work.||The toilet itself was loose, the toilet handle was loose. Old lamps, holes in the walls, rusty hooks and a very uncomfortable mattress.||There were some positives though, even though dated, the room was clean. Staff was very nice and breakfast is custom made and brought out hot and fresh.||If this motel was branded Travelodge or Econolodge rating would be higher, but not what I'm used to at a BW.

Incredible for a motel! For $150 USD, a super comfortable bed, spotlessly clean and cozy room, friendly staff, awesome shower, FRESH COOKED BREAKFAST, and excellent location for taking the ferry to and from Maine. Tiny bathroom and slightly discolored shower/tub stall were no problem at all. Can’t recommend this place highly enough for the ferry traveler!! Much better than Hampton Inn we stayed in in Halifax.

This is the Hotel to use for your Yarmouth connection to the Ferry. We made our reservations real late and they were able to get us a great room with a view of a bunch of beautiful whitetail deer that showed up for a show in the back yard. Very nice staff and we were thrilled with the fantastic breakfast they cooked for us in the morning. Real scrambled eggs and sausage with the option of all the bagels toast and hot fresh coffee. Very nice staff. Thank you for helping us along our way. They represented great Hospitality that really made us happy. From a Mississippi and Louisiana couple. Bravo!

Front desk clerk rude and unprofessional , not a typical experience from a best western hotel . Very disappointed and would not recommend at all . Last stay staff helpful and friendly this stay brutal service and general overall customer service non existent. Property not up to best western standards. Would not recommend.

Stayed here at end of June, 2023. Very friendly & helpful staff. Rooms very clean & serviced every day. Quite decent continental breakfast w/ option for cooked-to-order hot breakfasts. I would recommend

Overall VERY sketchy. Within the first 3 seconds of opening the door the place seemed pretty solid, having stayed there during COVID-19 they had put stickers on the door to ensure you they have thoroughly cleaned the room... they did not. After checking the room out further I had noticed the shower curtain rod had been very poorly installed. The screws were practically coming out of the wall. Not only that but there was hair left of the side of the shower from whoever last stayed there. Keep in mind we're in a pandemic. For breakfast options we had received a paper with options on it for what we wanted in the morning, safe to say that they had ran out of most things they would normally serve (orange juice, waffles, breakfast sandwiches etc.). There were only snack options to choose from like muffins, fruit, and granola bars. Along with that they also didn't serve coffee! Which isn't that big of a deal since there is a Tim Horton's directly across the street, but still, what hotel doesn't have coffee. Overall the bedding was okay other than the throw pillow sized pillows and large red stain on the fitted sheet. The view as well was not nice as we were placed in the back of the hotel just looking at some houses.

Overpriced view of Taco Bell and a propane station. We stayed here for convenience to the ferry and it served its purpose . . . for the most part. The room was clean and the bedding was nice. During the night we could hear a lot of noise even with the air conditioner running. The odors in the room also made for a night of tossing and turning (musty & smoky). The kitchenette in its harvest gold shade is straight outta the 1970s, but we only needed the fridge which was modern and served its purpose. When I approached the front desk staff about the smoky smell in the room their response was that the odors seem to come out more when it is damp. Well, isn't it often damp or foggy in this part of NS?? The breakfast sufficed and there was a big variety of foods (cereal, sandwiches, fruit, waffles, muffins, toast, bagels). The coffee was scaldingly hot and took quite awhile to cool down. See my photo of the shelf brackets in the bathroom too. Usually I'd say you get what you pay for, but for the price a good night's sleep would have been appreciated. I will not stay here again and I am not sure I will stay at a Best Western again either.

Convenient to the Car ferry.rooms nice bedding Comfy i love no carpets in room feels cleaned to me .front desk helpful

A great convenient spot to stay in Yarmouth! The rooms & linens were very clean. Well working a/c & nice, soft beds. The staff was friendly and helpful. We had a great breakfast in the am -- they were more than willing to allow us to eat even though we slept late and arrived just prior to closing! We didn't use the pool, but it looked clean and inviting. Would highly recommend.

Give it 2.5 stars if we could. We spent the night here before departing on the wonderful Nova Star ferry service to Maine. (Check out our review of the Nova Star please.) The motel does not have interior corridors, which we much prefer for reasons of safety and privacy. It also shows its age, but the smallish rooms are quite comfortable and surprisingly quiet. The motel advertises it is within walking distance of the ferry terminal; more precisely it's a less than five minute drive. It is, however, less than a minute walk from KFC and McDonalds, if that counts for you. The front desk staff doesn't show much personality, but let's face it -- we were here for convenience so we were close to the terminal. That worked -- but we think the motel is pricier than it ought to be given the age.

I was very pleased with my stay at the Best Western Mermaid. To be honest, I wasn't expecting much and really just wanted a decent place to sleep for one night. The staff was friendly and efficient at check-in. The room was very clean and quite modern with large flat screen tv, laminate wood floors, and comfortable beds. I would absolutely recommend this place for the value.