Merrils Beach Resorts - All Inclusive

I am a returning guest and I had another great stay at Merrils. The positives are the staff, who really do look after you, and the food, which is excellent. Also, the location is one of the most beautiful spots on the planet. What a beach. Special mention to Mikey who does a great boat trip, and Charlie who looked after us perfectly.||What I had an issue with this time round was the beach boys seemed to be far more aggressive. We got called a very rude Jamaican word simply for refusing to buy drugs. Admittedly this is not the fault of the hotel, but the security guard watched the whole encounter and didnt say a word.||My second issue was the robbery that happened. The room next door to us was broken into one evening, and the poor people that had been robbed were trying to get their lives in order at about 2AM. They called the police and by the sounds of their complaints they didnt receive much assistance. What was really disappointing was no one from the hotel thought to check if our room had been broken into (it turned out it had, and our door had clearly been tried).||Security is a massive problem in Negril, unless you are staying on the cliffs then you are vulnerable. Im not saying dont stay at this hotel, but please do ensure every safety measure that they can possibly offer is enacted because the police wont be a help. ||Merrils staff and the real estate is brilliant, but I really do wish they get a grip with security, many guests felt vulnerable after the break in and no one thought it was necessary to offer some reassurance.

This hotel I wouldn't recommend at all I went with my daughter and best friend for 2 weeks our original hotel was the azul but we changed it so we could support the smaller local businesses and we wanted a more quite atmosphere i also took a full suitcase of stuff to donate the 1st couple of days being there was great but then things wasn't feeling right about this place as we came back to our room from the Italian bar one evening to find a full bar of the hotel soap all round our door handle to our apartment when we approached the security they where not sympathetic about it at all they played it out like they didn't want to see it so the next day I reported it to the receptionist they promised us there was nothing to worry about and that they would up there security on our room by this point I wasn't convinced the place was safe the staff was becoming very rude and snapping when you asked questions as they ran out of beers and for days still didn't have any even when we left the food as never been jamican food at all not very nice and you have alot of the same thing through the week the rooms are very very damp so damp i had to dry my phone out as it wouldn't charge due to the changing bit being damp everyday we gave tips to the staff but we felt pressured by certain staff member into going with them for the excursions but he was trying to charge way way over to how much you can really get them for so I found my own tour guide which was alot better our last 2 days of the holiday was made into a nightmare with this hotel the security is non existence we had gone back to our room to find the door wide open and our things had been ransacked but there was no sign of force entry a key had definitely been used it was sickening we approached the security which had no interest at all just kept laughing yes laughing saying so what's missing we asked for the police to be called they refused until we say what's missing only 200 jmd they had took but it was the principal I called the police myself when the police arrived straight away he said to the security that they had done it and let themselves in with a key disgusting behaviour we contacted love holidays to raise our concerns as clearly we did not feel safe at this hotel at all and 3 woman miles away from home love holidays was not helpful at all it was gone midnight by time we had spoke to the police and packed our cases to leave luckily they have uber cabs we managed to check in to the only 1 guest house available at such time which was 2 min away from Rick's cafe we stayed for 1 night then changed hotel to one closer to the merrils as we had a early morning transfer back to the airport. I contacted love holidays again to request a refund from the hotel this was the hotels response they said they was no sign of a forced break in I was a problem from the start how dare they I was shocked how they really thought they can justify there actions and unexceptable behaviour my friend had dyed her hair and some of the dye had gone on one there towels my friend offered to pay for it but she didn't get chance to because we had left for our own safety but they told love holidays that I had tried bringing non guest on to the premises which was definitely a lie I had my own tour guide who everyday came and waited across the road from the building and never once tried to enter the grounds they had made out like we where party animals and we clearly are not they said we had damage property mentioning the towel and that our hotel room shown no signs of a break in so they will not be refunding me they can keep the money all i know is that people specialy woman travelling alone to these places be very courteous and aware of the dangers in this hotel alone. Other than the merrils hotel negril is a beautiful place with beautiful people this is just the unfortunately worst place I've ever stayed at in my life as for the case full of donations we went and gave them to the local people who really appreciate them as much as we appreciated them.

Loved my room, Staff was okay as long as you were tipping. Seemed the staff were always first before myself. No problem but there was a lot of them. This is my 8th timing staying and highly disappointed. Food was blah... I get the price of everything has gone up! Just breathed and didn't enjoy it. I will be looking for a new place to stay :(

We visited Merrill’s in February 2025, this resort is small, they have done some renovations since our last visit. Rooms are basic but we only sleep in our rooms. Nice balcony overlooking the resort. Food was good with updates to the menu. All staff members are fantastic, from seeing Diego’s smiling face every morning greeting you. The staff at the front office great service always. The bar staff Marlin is the best. Barbara and Charlie in the dining room always on top of things. Miss twins, ( my name for her) , fabulous lady, Narda ? Fabulous service at the bar. The young gentlemen and young lady at the egg station where amazing and friendly. And I have to mention our housekeeper Natasha always has a smile on her face and our room was cleaned daily. And Veronica who we meet 4 years ago always happy to see us when we return. This trip to Merrill’s was absolutely the best one yet. Already booked for next year 🇯🇲

Best vacay and exceptional value for a smaller all inclusive resort. The staff were the highlight of the resort and made our stay special. Charlie took care of us and made sure we had anything we needed. He greeted us everyday with a high smile. The front desk staff Ms Leonie made our checkin smooth and Ms Krystal with the cleaning staff kept our rooms clean and tidy. Chef Lorenzo prepared us a special grilled lobster meal on our last night….yumm!!! He is the best. The daily meals were very tasty and delicious. Of course the liquor was bottom shelf but we made it work, and easy to purchase any drink preferences at the Hi-Lo grocery store near by. Tip: buy your liquor duty-free at the airport upon arrival…it’s MUCH cheaper. We can’t wait to go back!! LOVVEE this hidden gem. Thank you Merrils 2!!

My second visit to this wonderful resort. I really appreciate the local flavor at Merrils. The atmosphere is great. There are quite a few return visitors from all over. Yes, the water pressure and hot water can be an issue, at times. The food, especially the soups, are delicious. The food is basic but very tasty. |The staff was always very friendly and helpful. |I look forward to returning for another visit.Hidd

Perfect place to relax! Beautiful beach access directly from resort. Landscaping was kept up perfectly making the interior of the complex so inviting. Staff were so nice and helpful. Music by the pool fit Jamaica perfectly. Definitely going back.

Fab place! Recommend it for sure! Food is good, rooms cannot be faulted, bar staff always friendly and up for a chat. Weather and views are something else! Entertainment team amazing! MJ is a star, nothing is too much and always positive! Come back soon.