sissy z
Google
We came on Dec 26 and we misunderstood the booking time, arriving at 4:55 pm for a 4:30 pm reservation, not realizing the restaurant was closing between lunch and dinner. We were ready to leave, but the manager kindly let us in anyway and explained only a limited menu was available (small cochinillo and salad). We were grateful and agreed.
Unfortunately, the service that followed was unacceptable. We were seated in a corner on the ground floor and the server was rude and impatient from the start, telling us to order quickly because she “had to leave,” even though other tables were still being served (including a large table next to us receiving food).
The entire lunch was very tense, We don’t speak Spanish, and after the initial interaction she did not help us in English, while other staff had been able to communicate in English. Practical requests were also not handled: we asked for an extra water glass (3 people, 2 glasses) and it never arrived, so we had to take one from a nearby table; we asked for ground pepper and were given an empty container. The table beside us had the entire small pig sat aside so I thought to take a picture, with the other waiter saying ok, she saw it and put herself in front of the food so I cannot take a picture. The cochinillo was also served half cold.
Other staff on ground floor and upstairs were kind, which makes this stand out even more. There were also plenty of people still eating and leaving, we were absolutely not the last ones even the table next to us left after us.
Dear restaurant manager, I hope you can address this. Because it can seriously harm the experience for guests and the restaurant’s reputation.