Sabrina Lim
Google
My husband and I arrived at the hotel a little after 9pm with our 6-month-old baby. The ground-level parking was full, so he went to reception to get access to the underground parking. The receptionist was helpful and gave him a card right away when he mentioned we had a baby.
Unfortunately, things went downhill quickly after that.
There was no lift from the underground parking to the reception level. So we had to carry three pieces of luggage and a 6-month-old up two flights of stairs—not what two sleep deprived parents need after being out the whole day.
To make things more confusing, the receptionist gave us the same room number as our friends, who had already checked in. Thankfully, we caught the mistake while chatting in the lobby. When we went back to correct it, she gave us a new room—but then forgot to activate the key card. So back to reception we went again.
Once we finally got into our room, the design was dated (which we don’t mind), but the condition of the room was disappointing. Furniture was worn down, the carpet had multiple suspicious stains in different colors, and the overall feel was a bit unsettling.
We had requested a baby cot, and when my husband unfolded it, he found two small cockroaches—one dead, one crawling around. As we unpacked, we spotted another cockroach in the corner of the room.
All in all, a very frustrating and uncomfortable experience, especially with a baby. I wish I could say there was at least one redeeming feature, but we genuinely couldn’t wait to check out