Metro Hotel Perth, South Perth

The room was clean and the view of the city from the 10th floor was amazing. We could see from Kings park across to the casino. We ordered hot breakfasts through room service. The food was delicious - well presented and perfectly cooked. Small issue with the room service charge being incorrect upon check out, but other than that we had a great stay and would return. It's an old building, but presents well and has a nice atmosphere.

This is my first time to Perth, it is an amazing place to be at. And to be staying at the Metro Hotel is just nice and match with our budget and plans.||||Besides it is close to the city,it has a very comfortable room,i got city view at the 5th floor. My family all were happy and enjoy the view,staying.||||||It just that,we hope Metro Hotel would open up more to Halal market,like providing Halal products etc like food and services. ||To add this such value i believe,if the hotel would open to another specific target group. That would add another percent of profits to the hotel. ||||Thank you for the hospitality,friendliness staff,and cleanliness . Amazing place to stay at.||||||Thanks again from 🇲🇾||Hope to see u again next time 🇳🇿||||

This is a great spot with good views over the river & city. Very handy to takeaway venues and not far from supermarket & bottleshop. The Aspire wing is awesome. Lovely clean, spacious rooms with comfortable bed.

Stayed here overnight whilst husband was in Royal Perth Hospital. I stayed in a one bedroom apar**ent on the 6th floor which faced the main road. Couch needs replacing but other than that room was very clean and comfortable for my needs. Location is great for access to the city centre Crown entertainment precinct. Older property but the cleanliness and fantastic service from the staff made up for it. Room service was excellent and food good.

Hot water pressure cycled high and low every few seconds. Bed was sagging. King bed is made of two beds put together. Parking was good and accessible. Gym was good. View was good. Google tv good.

The room is very dated, cleanliness okay but stains on the carpet that were questionable. You could feel the springs in the bed so not very comfy. Staff at check in were not overly friendly and they did not convey their intentions very well. Very noisy, people playing very loud music at 11 pm. Would I rate ite it for the $210 a night, not really. The view across the river at night was pretty but a view doesn’t enable sleep.

Absolutely dreadful stay. Prior to arrival I was asked for an arrival time amongst other questions in email from the hotel which I submitted without reply. I duly arrived at the arrival time I had entered to find the room wasn't ready which was bizarre as they had requested this information and then simply ignored me, great customer service. If you request information and the customer supplies it at the very least respond and say whether or not it will be ready, the customer service in this regard was non-existent. On complaining to the manager via email he replied with their check in times completely ignoring my point that the communication which was the issue was non-existent, I was left in no doubt that this standard of poor service stemmed from the top. On finally entering my room I found it to be grubby throughout, very, very basic with a thoroughly depressing 'view' caused by a lack of cleanliness. The bed was on rollers so constantly moved when I went to sit down or place anything on it. The bathroom had mould and dirty marks all over the walls and the vent in the bathroom window was caked in dust and had a torn hole in the top (photos available), this was reported to both the booking agent and indeed reception and I asked for it to be cleaned. At no point during my first or indeed second day were cleaners sent to clean and the room was for some reason not even serviced on my second day. Now to the view, it should have been good, it might not have been bad had but I will never know as the windows looked like they had never been cleaned as they were coated in thick layers of grime (photos available) which made visibility practically impossible and clearly the management didn't use window cleaners of any description. Very, very disappointing. The wifi was intermittent at best. The servicing of rooms non-existent as previously mentioned. Avoid at all costs.

Had a great experience staying at the hotel. All the staff, in particular the young man at breakfast, were attentive, friendly and helpful. The view from our room was spectacular. The room was spotlessly clean. I will recommend the hotel to friends back home.