JC Perreault | Furniture and Appliances

I had a very good experience shopping for my furniture 9 years ago. Good prices for the best quality! Perfect customer service! That's why this year I came back to the same store to choose more furniture. Thank you very much :))

I love the leather rocker recliners. Delivery people were excellent and set them up.And the leather Trouper couch is very comfortable.

I will never spend another penny at this store, and I will make sure that everyone around me knows to never shop there. I spent $12,000 on a Natuzzi sofa from JC Perreault, after being assured it was a high-end product built to last for many years. Before purchasing, I specifically asked about the leather quality and wanted reassurance that, at this price point, I wouldn’t face any issues. Within just a couple of months, I noticed the leather starting to peel in small areas. Six months after purchase, I made a service call and was told not to worry — “At JC Perreault, we never leave our customers hanging.” That turned out to be another lie. It took three months of waiting and constant follow-ups (at least eight phone calls) before I was finally told that neither Natuzzi nor JC Perreault would do anything, claiming this was “normal wear” and not a defect. This is unacceptable for a sofa that isn’t even a year old. They sent a leather specialist to assess the damage, and the moment he saw it was a Natuzzi product, his response was: “I’m not surprised.” Despite this, JC Perreault refused to cover any repair costs. During the entire process, I was left in the dark, constantly given excuses, and never proactively updated. Spending $12,000 should get you quality, accountability, and basic customer service — not excuses and indifference. A sofa is made to be sat on. Less than a year after purchase, ours looks like something that’s been used for 20 years. This experience has been beyond disappointing and frustrating. Not to forget, they didn't even have the courage to have someone call me to explain that they wouldn't do anything for me instead, they sent me an email! Really professional!!!

I have been a very regular customer of Jc Perrault laval and all my family shop here. I recently purchased almost 30k of kitchen stuff then i needed furniture for my house and i came across shamim the salesman. I had one of my worst experience, he was very dishonest person, too pushy zero comfort he gives to his client, he even sold me a warranty of 500$ for a sofa and it was not mentioned once to me he actually told me its 40$ product. So please guys check your contracts many times before leaving the store and also never put too much deposit because they will keep it and will torture you with that. I had put a deposit and the sofa wasn’t fitting into my house so i was told i can use in anything else but they did not let me use it for the kitchen stuff and i was kinda forced to take furniture from this store. Horrible experience. The one in kirkland has much better service than here and they r prices are way better too. I was very disappointed that they would treat their customer like this over a deposit. No matter what you spend in a place, customer service should be good. This is a very honest review i am giving. Be aware of their service and never put deposits, and stay away from “Shamim”the salesman.

Excellent service, friendly, professional and quick . Put a cardboard so the tiles don’t get ruined. They were already unboxed for me.

We visited the store in Laval looking for furniture and were approached as soon as we walked in the store. We were greeted by a sales associate who introduced herself and then went to take a look around the store. We were also waiting for our parents who were also shopping for a couch. Once our parents arrived they were approached by another sales associate and when we met up with our parents the other sales associate noticed that there was another representative helping our parents. After both sales associates approached as, they asked us if we were separate or together with our parents. We confirmed we were shopping for 2 different homes. After we were walking together as a family with our parents, the 2 sales associates started arguing and yelling at each other in the middle of the store. This situation made us feel very uncomfortable and it felt like we couldn’t be shopping together as a family. There was someone who intervened but we were still able to hear the yelling throughout the store. This was very unprofessional from the 2 sales women and made us want to leave the store, which we did. Therefore we will never be returning back to buy any appliances and furniture from Jc Perrault. As a couple trying to furnish our first home along with all the big decisions needed to be made, the last thing we needed was to be harassed by the employees.

We have purchased all our appliance at JC Perreault, Laval. Nicolas Tremblay has been the best helping us to choose the right fridge, burners, dish washer, washing machine, dryer. Microwave ven. He has been extremely nice, knowledgeable and helpful through the long process of selection.

Overall everything went well, delivery drivers were very courteous and respectful of your home while delivering. People are very polite when you call the store. The reason I am knocking off a star is because I bought a beverage center fridge that was a floor model. When they delivered it they didn't wrap it up securely and the glass inside broke. At first they said they would replace it and then suddenly they said no we can't replace it because it was a floor model. I reminded them that they broke it and not me. They insisted that I come buy a new one at the store. Finally to resolve all this I said just bring me the fridge I bought and order me a new glass. They said the glass would take 12 weeks to get. Personally I think they should've just replace the fridge since they are the ones that broke it. In my line of work if I make a mistake I take the hit and pay my clients to keep them happy and I'm not a multi-million dollar business.

Buyer beware. We ordered a dryer machine from J.C. Perrault and it was damaged during delivery. They now refuse to change the item saying that my only option is to make a call to repair the item. We bought something new and they deliver us something damaged. Poor costumer service, they really don't care.

if order online, it's impossible to get a hold of them as they are all on vacation and there is no one to take your call on status of your order! spent 4.5 g on a fridge and no idea when it's gonna come in ! wasted entire week trying to get a hold of web departmen, left voicemail. no returned phone calls, even had a manager Valerie promising someone will contact me ! No one did ended up calling ! they might as well be on the moon !

stay away from Lazy-Boy and Jc Perreault. after service is terrible and are chairs and recliners are still not repaired or replaced after two months!

The staff were all very helpful. I had saleslady Nataly Z for my appliances. She was efficient, showed me what worked with my needs/interests and it was all exactly what I needed. After my purchase, I had questions and she returned my emails in a timely manner, answering all the questions I had. It's refreshing to have someone who knows their stuff and is efficient. Also, the prices were comparable. My experience at JC Perreault Laval was great!

so stacey voice mailed me from jc perreault on wed, i called her back early wednesday afternoon, her voicemail says she is not in today and will call me back tomorrow, thursday, no call, so i call her, again, her voice mail says she is not in and will call me tomorrow, same scenario on friday but this time it was 420 pm, and the whole department leaves at 4 and is off saturday and sunday. so now i have to wait til monday til i get a call back, even if she will call me? i spent about $4,500 on natuzzi leather power sofa and chair. not some little end table! unacceptable, that i, a customer have to do all the calling, what a piece of shit this worker is, the mangager probably does not even give a damn on what the employees do and dont do while at work. if i had to do it over again, i would shop elsewhere for my new home furniture.

Beautiful Furniture but service is horrible! Well I can't talk about all of their salespeople but the one I dealt with was terrible. One problem after another and in the end I didn't receive anything I ordered and it's simply because she didn't do her job and I only found about things because I either showed up at the store to talk in person or I called, otherwise I never would have known and I'd still be waiting 4 months later!!!

Its really unfortunate!!! The delivery was suppose to be 2 weeks, I got the order one month and 7 days after the purchase date! I called 3 times, finally I called the delivery and the order wasn't scheduled on the purchased order, so I scheduled it!! The "new" couch came damaged and they refuse to replace it, but will send a tech. to repair it. The bed came without the mattress!! All the departments are separate, so no one is responsible for the 'human' mistake. CHEAP CHEAP CHEAP materials, but the price was not cheap at all. Good luck getting your new furniture on time

worst place ever!!! so rude and unprofessional!!!! very disappointed!! asked to return an item that will be delivered in 2 months and half and the answer is "this is not la baie"!!!!! i tried to call the owner robert perrault that i found his number on this page and guess what he hang up on my face!!!!!!!! do not buy from this store!!!!! scammers!!!!!