Miami Central

I was truly impressed by how clean and well-maintained everything was, from the train station to the train itself – even the restrooms were spotless. The check control officers and front desk staff were extremely professional, friendly, and always available to help. Our journey with Brightline felt like traveling in first class, and it was an experience beyond our expectations. Congratulations to the whole team – you truly deserve all our respect. My wife and I really enjoyed our trip with you, and we look forward to traveling again with Brightline.

Loved taking the train with the wife from PB to MIA for a concert and back. Staff was great. Train and stations are impeccably clean and modern. The service and staff are friendly and make a mean drink at the Mary Mary bar. Hope the stuart station happens because leaving from town would make it all the better.

I had a great experience riding the Brightline train to Orlando. Very secured and smooth ride. The stations are beautifully designed and very modern. Will do it again for sure! Below you can see my view from the train.

My wife needed wheelchair assistance through the station to .the Premium lounge. Guest Services made sure someone pushed her to the lounge. Then he told us he'd come back 15 minutes before departure to push her to train side. I was skeptical - until I saw him come back like he said he would. He took a pic of her ticket and emailed it to Orlando so someone would meet us to push her into the station. After arriving in Orlando, someone brought us to baggage claim, then another young lady took us into the terminal as far as she could go so I could pickup our rental car. This went far beyond the call of duty! Fantastic customer service! Thank you for treating my wife like the queen she is! The only thing I didn't do that I wish I did was buy a Brightline polo shirt. I still want to, but there's no online store. Brightline, if you're willing to help me buy some swag, reach out to me! Thanks!

The man serving the food and drinks during the 3 ½ trip, was very attentive, pleasant, enthusiastic, professional, efficient, fast and never stopped working. Almost everything was great, except 4 things that I found unreasonable... 1)The Brightline shuttle charged each passenger $10 from the Miami Airport to the Brightline station. There shouldn't be any charge, especially to Premium ticket passengers, or the $10 Uber ride credit that Brightline gives us, should be also for the shuttle. 2) Security from Brightline Miami removed and tossed away a small pair of scissors ✂️ inside a new small sewing 🧵🪡 kit, from one of my *checked-in* suitcases, because it was supposedly not allowed, not even in the checked-in luggage, which they mentioned they're trying to revise that rule in the future, because it obviously doesn't make any sense, especially since all airports allow it, as long as it's not inside a carry-on bag and it had just went through multiple international airports with me, including the Miami airport, without any issues. 3) They don't have free carts available at the baggage claim area, for people traveling alone with multiple suitcases. You have to pay almost $10 and it's on a different floor, which doesn't make any sense. Most airports provide them at no cost and they're available everywhere. Typical corporate greed. 4) I was not allowed to use the Premium Lounge until 2 hours before my train departure. I arrived at the Brightline station 4 hours before my departure, because I was coming from Europe on a transatlantic flight. I was hungry, sleep deprived and was still told I needed to wait 2 hours to use it, which is unreasonable. What are they afraid of? There's only so much food and space anyone can eat and use in 4 hours. It was just 2 additional hours.

Im ready to ride again! The Orlando terminal and Miami terminal were well organized! The staff all around was professional, courteous and very knowledgeable of the entire ride. The food in the train was very good also.

As a first-time Brightline user, I was incredibly impressed by the ease of purchasing a ticket along with a parking pass for my vehicle. I was also delighted to find that the Miami to Fort Lauderdale station included well-maintained bathrooms. The selection of nice restaurants, drinks, and food stations available is commendable. The train ride itself was very enjoyable; it was exceptionally smooth. However, I would appreciate a policy prohibiting phone conversations on the train. During my ride from Miami to Fort Lauderdale, a loud passenger was engaged in a phone conversation using earbuds for almost the entire trip, which was quite distracting. Despite this minor inconvenience, it was a pleasant experience overall, and I have already booked my next trip to see Inter Miami play a soccer game. Brightline will definitely be my preferred mode of transportation for the remainder of the soccer season.

I got my sister-in-law a ticket, and she usually visits when she takes the bus from Miami to Orlando. This year, I told her about the train and got her a ticket. When I went to pick her up in Orlando, she was thrilled! She loved it! She even said she ate and everything on the train, and the trip was great.