Miami Central

This was my first brightline ride. We did purchased premium tickets because it was a good deal. Oh my goodness what an amazing experience! We spent 2 hours in the lovely lounge area. Food and drinks were great, seats were comfortable. Loved all the charging areas. And the train! I’m currently obsessed with Brightline. It was so clean, so modern. There was so much food (and drink) included with the premium ticket i couldn’t believe it. Our attendant (I wish I had gotten her name- I know she has 4 boys) was amazing!!! She was so sweet and so fun and an incredibly hard worker. She clearly wanted everyone to have a great experience on the train, and we did. We went from Miami to Orlando, and i was pleasantly surprised by the scenery! We went past state parks and I saw glimpses of the intracoastal waterway and cute towns. I highly recommend Brightline and will definitely use this is the future whenever possible.

The experience is totally comforting, in every way, from booking tickets through the app (I'd like to be able to choose where I sit), the stations are very comfortable and modern, the trip is comfortable and classy. I suggest that the app offer other languages to choose from, as many people from many countries come to Miami and we can't expect everyone to know English. That would be a good improvement to the service.

Travel by Brightline is cost effective for short distance travel as compared to flying. This is good when traveling on vacation and even business where time is not a constraining factor. Meals and beverages are complimentary for Premium class passengers and can be purchased by Smart class passengers. Train is fast covering the distance between Orlando and Miami in about 3 hours.

Riding Brightline for the first time from Miami to Orlando was an awesome experience. I opted for the premium service for a few dollars more and it was definitely worth the upcharge. Upon arrival at the Brightline station I was not quite sure where to go for baggage and tickets. There were no clear signs and no one, other than other travelers, to ask. Thankfully, there was a helpful customer service attendant who directed the me to the kiosk to purchase my ticket and he also informed me that I could take my bags on board at no charge. His assistance definitely saved me time and money. I opted for the premium service which I recommend. There is a designated waiting area with complimentary snacks and we are then led to the train as a group. Boarding was easy, even for those with mobility concerns. The attendants on the train were all friendly and professional. The food choices were great. I enjoyed a very smooth ride. The 3 hour journey was over before I knew it. Everything was clean and well-maintained. I would definitely ride Brightline again. Better signage would be a plus.

Can’t wait to ride again. We took a Saturday trip from Miami to West Palm Beach for lunch. From entering the Miami station to exiting WPB was seamless. We to the Smart train up and the premium back. Both were fun but next time we will stay with the smart car

I had nothing but great things to say about Brightline until I reached the Miami station. My brother sat with me while I waited for my departure and was approached three times as if he was a criminal. He was making a decision whether or not to travel with me to see family. I have never been approached so many times. I felt uncomfortable. This is not how you represent a business....nor is it a satisfactory way to represent your city. Carlos (who was behind the premium desk) ask my brother if he belonged here. What kind of question is that to ask to anyone? We were also approached by security. Carlos also mentioned that there is no number or way to contact customer service. He's a bit rude. I guess he forgot about the internet. He has been inappropriately placed in his position. My brother and I were guilty of spending time together....and talking (in a low manner)....that's it. The train ride was great, smooth, and on time both ways. I'm very disappointed with the Miami location. All people should be treated kindly and respectfully. We gave noone any problems. It has ruined my first impression of the Brightline. You are as good as the quality of people you hire.

Brightline Rocks! I booked everything on my phone. Got to the terminal, went through a quick security screening and on to the premium lounge. The food and drink spread was amazing. I was impressed. Boarding was easy. The cabins are immaculate, the seats are super comfy. The attendants come by every 10/15 minutes with treats. Everything is Free! If you day drink, alcohol is free :) They even serve lunch. I popped on a movie and settled in. It was perfect. I’ve been on every train in Europe and Brightline can definitely hold its own. The terminals are beautiful. The staff is amazing. I can’t wait to go again.

Brightline / Miami is a cool and comfortable place to hangout and walk around Miami’s Historic District. Take in a HEAT game. Visit the Museum and Museum park. Walk towards the bay into The marketplace and or visit MDCC. The interior of this station is awesome giving one the opportunity to relax, have bite and or a drink, 🥃 including spirits. “JOE The Juice “ is on the ground floor. You can also ride the rails from here. Rails other than Brightline. Miami to Orlando’s Mickey is quite an interesting story. The trains are clean and fast. Definitely visit this station and literally take it from there, for the day, weekend or the entire week, no regrets P.S. A word of caution ⚠️ Brightline Miami runs like New York. If your on time, your late! So shake off the slow pace of Miami before boarding a Brightline.😎👍