Miami Central

This was my first brightline ride. We did purchased premium tickets because it was a good deal. Oh my goodness what an amazing experience! We spent 2 hours in the lovely lounge area. Food and drinks were great, seats were comfortable. Loved all the charging areas. And the train! I’m currently obsessed with Brightline. It was so clean, so modern. There was so much food (and drink) included with the premium ticket i couldn’t believe it. Our attendant (I wish I had gotten her name- I know she has 4 boys) was amazing!!! She was so sweet and so fun and an incredibly hard worker. She clearly wanted everyone to have a great experience on the train, and we did. We went from Miami to Orlando, and i was pleasantly surprised by the scenery! We went past state parks and I saw glimpses of the intracoastal waterway and cute towns. I highly recommend Brightline and will definitely use this is the future whenever possible.

The experience is totally comforting, in every way, from booking tickets through the app (I'd like to be able to choose where I sit), the stations are very comfortable and modern, the trip is comfortable and classy. I suggest that the app offer other languages to choose from, as many people from many countries come to Miami and we can't expect everyone to know English. That would be a good improvement to the service.

Can’t wait to ride again. We took a Saturday trip from Miami to West Palm Beach for lunch. From entering the Miami station to exiting WPB was seamless. We to the Smart train up and the premium back. Both were fun but next time we will stay with the smart car

Great booking experience! The Brightline app is extremely easy to use. Booking and making changes when our plans shifted was seamless. Loved the flexibility—thank you!

Travel by Brightline is cost effective for short distance travel as compared to flying. This is good when traveling on vacation and even business where time is not a constraining factor. Meals and beverages are complimentary for Premium class passengers and can be purchased by Smart class passengers. Train is fast covering the distance between Orlando and Miami in about 3 hours.

Brightline Rocks! I booked everything on my phone. Got to the terminal, went through a quick security screening and on to the premium lounge. The food and drink spread was amazing. I was impressed. Boarding was easy. The cabins are immaculate, the seats are super comfy. The attendants come by every 10/15 minutes with treats. Everything is Free! If you day drink, alcohol is free :) They even serve lunch. I popped on a movie and settled in. It was perfect. I’ve been on every train in Europe and Brightline can definitely hold its own. The terminals are beautiful. The staff is amazing. I can’t wait to go again.

Brightline / Miami is a cool and comfortable place to hangout and walk around Miami’s Historic District. Take in a HEAT game. Visit the Museum and Museum park. Walk towards the bay into The marketplace and or visit MDCC. The interior of this station is awesome giving one the opportunity to relax, have bite and or a drink, 🥃 including spirits. “JOE The Juice “ is on the ground floor. You can also ride the rails from here. Rails other than Brightline. Miami to Orlando’s Mickey is quite an interesting story. The trains are clean and fast. Definitely visit this station and literally take it from there, for the day, weekend or the entire week, no regrets P.S. A word of caution ⚠️ Brightline Miami runs like New York. If your on time, your late! So shake off the slow pace of Miami before boarding a Brightline.😎👍

Even though the train was delayed due to a freight train on my return trip home — completely outside of Brightline and team members control — Jamal, Jocelyn, and Kwame delivered exceptional service from start to finish. Their professionalism, patience, and genuine care for passengers truly stood out. It was obvious they had worked long hours and likely overtime, yet they still maintained an incredible positive attitude and upheld the highest standard of customer service. They were attentive, reassuring, and went above and beyond to make sure everyone felt taken care of despite the circumstances. Because of their dedication and teamwork, what could have been a exhausting experience turned into a memorable one. They are the reason I look forward to riding Brightline again, and I’ll absolutely be recommending it to others. Outstanding service like this deserves recognition — thank you Jamal, Jocelyn, and Kwame for representing Brightline with excellence! 🚆✨