Jennifer K.
Yelp
I had two signed, numbered and very valuable aviation prints framed by Michael's and when I did they (as per my instructions) mounted the certificate of authenticity on the back of the frame. These prints lose their value if cut or the certificate is lost. So I brought in three more aviation prints with the certificate of authenticity to have the same framing job done. One of my Prints, one valued at over $1400, they misplaced the certificate. As per the manager, the framing department was a mess and lacked organizing but they assured me I would get it back. That was in March 2021. It's June now and many many calls, they kept pushing me off, ignoring me. I asked for a plan in writing, they refused. Then they started telling me I never brought in the certificate of authenticity! I own over 20 of these prints and all the certificates were shrink wrapped with the artwork! I asked for an email address to communicate via email, but the Manager Ryan, wouldn't do it. When I went in person, and asked for something in writing about their plan to replace the lost value of the print, he refused. He said his boss offered a 1/2 price discount on their screw up. So basically to give me $150 for the loss of value of a print worth $1400. These prints are signed by the pilots who flew in WW2 and are not available anymore "new". So it must be purchased on the secondary market for artwork. Not only do they do crappy work by destroying the value of artwork, but they also lie, bully, and ignore a customer when there is a problem. I would recommend never bringing anything of value to this store to have it framed. I will be taking them to court over this issue. Oh I might add that he would only talk to me in private, away from other customers and when I asked for my print, outwright lied to me so another customer didn't think they did anything wrong. He also threatened to kick me out of the store for stating the obvious about how they were treating me.