Michaels

Came here 1/2/26 in the afternoon, and wow, I haven't been here in over 1.5 years . I didn't remember where the dot grid journals were, so I asked. The employee said take a right, and then go straight...from where I was, That brought me to the checkout line? Soooo, I didn't get one. Couldn't find it. But! The really kind employee, who had gorgeous purple hair, at self checkout helped me use a e gift card, and probably giggled later, when I had told her I didn't know what an egift card was! Lol. Lbvs. Check out my puzzles!

We found our Valentine’s schoool project amongst the leftovers. Locator great gift ideas for the holidays. Amazing deals on after Christmas items. Self checkout was a breeze.

I love Michael’s because they always have great deals. The Christmas inventory was low in stock but they probably hadn’t set it all out. The staff were friendly but the check out was long since their self checkouts did not work for Christmas items. Overall good experience.

I would never give a store a 1 but the service in the framing dept at this Michael's is non existent i literally stood there pushing the electric and manual customer service buttons for 10 minutes finally called the front desk from my phone and they told me to hang on, again I waited 5 minutes and they came back on the line and said the dept. Just walked out to lunch i was there 20 minutes WHEN DID THEY GO ?? OBVIOUSLY WHILE I WAS WAITING FOR HELP Noone even had the courtesy to answer the customer service bells heard throughout the store, RIDICULOUS to say the least!!

I had some items in a cart and went up front to check out. I asked the girl if she could check me out since I wasn’t even acknowledged. She asked if I was using cash or credit. I said credit and she just pointed to the self-checkout machines and went back to what she was doing. She did state she would be available to help and then disappeared for the entirety of my checking out. As I walked out I heard a voice yell, “Have a nice day.” It’s all I could do to keep my mouth shut. I’ll be going to Hobby Lobby from now on.

Using Michaels for their balloons for an event. Placing the order with the manager was seamless. Very nice man. Spoke with a sales associate this morning about moving pickup a little sooner. Other than her being annoyed with my request, I gave her two names the order may be under and she stated "whoa identity crisis or what". Very disappointing.

Terrible store. Filthy. The cart corral was dirty and cluttered. The bathroom was disgusting. Hasn't been cleaned in weeks. And the yarn that was supposed to come here from Joann's is only going to be sold online. For an arts and"crafts" store, it's always been a joke regarding yarn. Never enough yarn in one lot to make anything. They claim they don't have room. Give me 24 hours of decluttering and there would be plenty of room.

Great sale prices. Inventory level was great. Seasonal was still around. Discounts for members are always nice. The place was clean and inviting.

I when I went there once before I knew my way around the store pretty well. It was confusing the first time! The employee who checked us out was non-binary and I love to see that! Diversity and support is very important!!

If I could give them a negative I would. This is the first time that I've been in a Michael's Maple Grove, MN and both of the staff was awful. First the black woman with gray an white braids had a bad disposition when I asked her a question. If you don't like your job and don't want to be asked anything then you shouldn't be working in any stores with people. I ignored that incidence. I found the item and went to check out and I was the only one waiting to check out with cash. A woman that was doing returns and checking out people with cash was waiting on the manager, for another customer. At the self check out there was a white woman and I'm black she rang this woman up before me and I mentioned it to her and the cashier stated oh, I didn't know that which was a lie because she asked me if I had cash only and needed to be checked out. After that second incidence I left the merchandise and walked out. Horrible service will never shop at this Michael's with service like this Michael's may not stay in business for long.

Stopped in at Michael's today to do a return and find some fabric paint. The gal working at the register was amazing and very chipper. She seemed like she enjoyed her job there. It was nice to see! I was looking for white fabric spray paint and that was the only color they were out of stock on... ugh! Next time I guess or Amazon. I prefer venturing here vs JoAnn's for most of my crafting needs. It's easier to find and more organized. I can typically run in and out and the checkout line is faster too. Thanks for the great service.

I had two signed, numbered and very valuable aviation prints framed by Michael's and when I did they (as per my instructions) mounted the certificate of authenticity on the back of the frame. These prints lose their value if cut or the certificate is lost. So I brought in three more aviation prints with the certificate of authenticity to have the same framing job done. One of my Prints, one valued at over $1400, they misplaced the certificate. As per the manager, the framing department was a mess and lacked organizing but they assured me I would get it back. That was in March 2021. It's June now and many many calls, they kept pushing me off, ignoring me. I asked for a plan in writing, they refused. Then they started telling me I never brought in the certificate of authenticity! I own over 20 of these prints and all the certificates were shrink wrapped with the artwork! I asked for an email address to communicate via email, but the Manager Ryan, wouldn't do it. When I went in person, and asked for something in writing about their plan to replace the lost value of the print, he refused. He said his boss offered a 1/2 price discount on their screw up. So basically to give me $150 for the loss of value of a print worth $1400. These prints are signed by the pilots who flew in WW2 and are not available anymore "new". So it must be purchased on the secondary market for artwork. Not only do they do crappy work by destroying the value of artwork, but they also lie, bully, and ignore a customer when there is a problem. I would recommend never bringing anything of value to this store to have it framed. I will be taking them to court over this issue. Oh I might add that he would only talk to me in private, away from other customers and when I asked for my print, outwright lied to me so another customer didn't think they did anything wrong. He also threatened to kick me out of the store for stating the obvious about how they were treating me.

Sad, but after what I found out today, will no longer be a Michael's customer. Went in to get crafting supplies for the kids that I mentor for confirmation at my church. When I asked where some of the religious themed stickers to scrapbooking where, I was informed that recently the store was told to pull all the religious themed stickers. I then asked if they had them in the back room to still purchase and was told by the manger that they were instructed to SHRED them - not even donate to an organization that could have used them, but to destroy them. Will no longer purchase anything from Michaels.

I love Michaels Store but not this location, they are just plain rude. I said "Hi" to the cashier, all I got was a sour face and my total! If you don't like working there, get another job, if your just having a bad day, suck it up and at least put on a smile for the customer!

I called the store and spoke with the manager, Eric, about an item with a warranty that I wanted to return. This is the very busy Christmas season, but he took the time to check and verify over the phone that the item was in stock and that he would honor the warranty and exchange the item. Eric was waiting at the door of Michael's when I arrived, and made the exchange for me without having to wait in the long customer service line. That is what I call excellent customer service !!

Poor customer service from Manager Luann, she was very rude and had the worse attitude ever. I had an issue regarding using a coupon and the answer she gave me was wrong I called customer service and they apologized for my experience and the for the wrong information that was given and sent me some great coupons. I wouldn't recommend this location at all, poor, poor customer service.

Very, very rude. I asked if an item was in stock, and the employee looked put out that she needed to help me. The cashier also seemed upset that she had to help and annoyed that I had a question. We tried to get help in back, but everyone was busy. I will not be visiting this store again. Ended up leaving without purchasing anything. I will shop elsewhere. The Michael's store in Plymouth is much friendlier and much more helpful.

very good selection of anything hobbyist can want, and make sure you pay attention to coupons you will get during checkout, it may be for up to of 50% off...., that could save you tons of money on some things!!!!!