Sherry S.
Yelp
I love art supplies, all sorts of them. Today I'm working on a project to make a chalk board sign for my son's school. Yesterday I had purchased materials to make the physical structure of the sign. Today I stopped by to purchase markers to make the graphics. But first while I was out and about, I called Michael's to check a)did they have them and b) how much did they cost? This was not a pleasant task. It took 3 calls and 25 minutes of my time to get an answer that was actually not even correct. The first call, they hung up rather than transferring me. The second call, I got someone who came back on the line and said "sidewalk chalk is $1.99 a bucket". Me "That's nice, and it is not what I asked about. I asked about chalk ink markets." "Oh" click, dead phone. Finally 3rd try "yes we have them and they are $12.99 per marker." They sell them in sets of 4, but the person who finally answered the question said the price was per marker. So, I found far less expensive ones a few doors down at the big box office supply store. I stopped by Michael's and yesterday they'd given me a coupon for 40% off of one item and there was a specialty color I had in mind that the office supply did not have. So I go find the markers see that they were $12.99 for sets of 4 choose what I want, go to check out. Oh so, sorry that 40%off coupon that in big bold letters says it is good until October 5, had significantly smaller type that said, oh but you cannot use it until next week. Come on, first please work on your customer service and also, please make your coupons more legible. Rant over!