Michaels

Michael’s is a great store in terms of variety and quality. They offer a wide selection of fabrics, yarns, colors, and all kinds of art and craft supplies, and the quality is definitely solid. It’s a great place for small purchases and creative inspiration. The only downside for me was the pricing. I was expecting something a bit more local and affordable, but in reality Michael’s is more of a retail store rather than a wholesale supplier. That said, if you’re looking for high variety and good-quality art materials, it’s definitely a strong option.

It was first time at that store and my experience was awesome i liked the stuff they keep and there are lots of other things available for Christmas and New Year’s gifts and If you are art and craft lover then must visit once .

Located in West Vancouver (on Broadway), this large Michaels Craft supply store is a great place to visit for a all your crafting and DIY needs. It has a large selection of items and is surprisingly quite clean and organized. They even have a party room available at this location. I had to visit and drive people here for last minute items and was never disappointed.

Had a really positive experience at Michaels. The staff were friendly, knowledgeable, and incredibly patient. A friend I was with was having issues with her card, and unfortunately it took about 10–15 minutes to get sorted out (not the first time it’s happened). Even as other customers started getting impatient, the cashier remained calm, understanding, and extremely patient the entire time. We ended up having a really nice conversation with her while we waited. Great customer service and a reminder of how much kindness matters.

Good selection of all craft supplies and more. Store was tidy and organized. Plenty of staff around to help you find what you need.

Large store, with lots of supplies for parties, crafts, and creativity in general. Super well organized and spacious. Prices are average, but most items are definitely good quality.

Great place to find EVERYTHING you need, for any sort of project! The lady Marta that works the cash desk is amazing, supper friendly and very nice, she always asks me what project am I working on, every time I cash out! Such a lovely lady! I love coming here and buying everything I need. I’m here almost every day! Two thumbs up, great place to shop. Price are reasonable and the 30% off coupons are great! Please bring back the 40% off coupons!

They have a really wide variety of items to help you make what you have in mind, but the prices are not very low. Like 7 to 15 per meter for solid cotton cloths. In the lady who helped us was not super friendly. I needed three pieces of fabric for my YouTube video backdrops and it cost me around $70 total.

Very bad experience! We came from Toronto, BC Vancouver store cannot use the coupon in store, need to buy online, and then pick up! Well, the point is i already paid for, they still not allow me to pick up, even one item! If u allow customers use coupon from the beginning, customer don't need order online, which is very stupid! The people working in the shop, not busy at all! I don't need they grab from shelves, I got already, they still tell me come back tomorrow! Unbelievable service! I don't understand how they survive the business if this kind attitude! Why customers cannot use coupons, unbelievable!! 服務非常非常差！難以置信我就沒聽過不能用coupon 的店！我在多倫多從來沒有遇見這樣的服務！差評！

Michaels lost another customer today (me). Not only are Michaels' prices ridiculously high (similar products available at dollar stores for 1/4 of the price), they now expect customers to self-serve at checkout. I went to this Broadway location today and planned to buy several items. When I got to the pay area I realized there was only ONE cashier open, and all the rest of the terminals, which used to be manned by human beings, are now self-serve only. The one cashier was busy with a customer but took the time to ask me if I wanted to use the self-serve (which I obviously would have done if I'd wanted to - Duh!), and I said "no". I turned and asked the man behind me if he wanted the self-serve and he also said "no" and sounded as annoyed as I was. What has happened to customer service? Stores just don't give a damn about their customers anymore! Instead of standing there waiting for that one poor woman to finish with the customer she was serving, I decided I'd find somewhere else to spend my money. I dropped the items I'd planned to buy on the counter and walked out, never to return. Another sorry development is that the famous Michaels coupons (now 30% off, used to be 50% then 40%) are now usable ONLY online! I can see where this is going, closing all the bricks and mortar stores and going online only, putting all their staff out of work and making it impossible to see what you're buying before purchasing. I'm having none of it, Michaels, goodbye!!!

They canceled my order due to " out of stock". I contacted customer service, I was told my funds are "on hold". ??? This apparently had to go to higher management??? Good grief how hard can it be? I will never shop at Michael's , neither will my friends. They can not do a simple refund for a mere $3.36. Keep it I'll be going to amazon!

Staff had no clue as to where many items were located. They also had no desire to look for these things. I had to locate what I was looking for myself. I got a lot of awesome glitter and cool funky keychains and lanyards marked down to only $1. I knew about these from the website, then scanning them at the price checker machine as there was no signage or clearance tags to indicate the discounted price. The resin section was pretty wiped out. The resin molds were WAY over priced ! Like 30$ for a trinket box mold ?! What.... This location seems run down, with poor management. The staff needs better training, they need better signage for markdowns, and they need to order more product to fill the shelves.

Had planned to visit the broadway store for a week. Walked in and immediately understood why they got so many very negative reviews. Selection is very poor. Prices were higher than other such stores, and staff on duty were bored and disinterested, seemed as though they actually resented having to deal with customers. Walked out pretty quickly and will never waste another moment there. I went in expecting to spend at least $150 on a new project. That was based on what found on their web page, very little of which was on the shelves. Website is useless because it does not reflect actual stock or even a lot of the prices. Don't bother with this wreck of a once great store. They do not care, at all.

Amazing Customer Service every time I visit the store, they always help me locate the product and care about my experience

I am not an arts-and-crafts type person, but I do occasionally go into Michaels for miscellaneous items. The framing department does a pretty good job. But overall, my impression of this store is negative. Rarely does an employee actually make an effort to help you if you ask a question. A minimal response is the norm with vague directions on how to locate an item. If you only want a small quantity of something (i.e. 1 meter of cord off a giant roll of it), they refuse to break open the package. Why couldn't they have just one package always open to accommodate customers who don't want to spend $35 for one little piece of cord? This is called keeping the clientele happy. They do it cheerfully in the U.S. but not in Canada, where everything is done by the book and if you ask for an exception, you are treated with indifference at best and rudeness at worst. Today I was told, "We will break open the package for you to have a little piece but you will still pay us $35). Thank you for being so accommodating. Most supermarkets will let you give them one or two sprigs of parsley for weighing, and if they are too light to register, you can have them for free. This, too, is called keeping the clientele happy so that they come back another day and drop $200 on a large order. I would like to also mention that if you try to make eye contact with an employee in the store, most of them look straight through you ... or refuse to look at you at all. Well, don't let me disturb you. I will leave immediately as you clearly don't give a hoot if I shop here or not. Note: This review is for the store on West Broadway, not Riley Park

I was supposed to look for strings for new project. But found another good part of this store. And regretted why I haven't come earlier. This store has nice designed agenda and diary which you can customized inside. As I just started new life, I needed something good made and can be used few years straight. Even it was pricy. Chapters didn't have at all. But this Michaels has darn good varieties!

Why? Why, do I insist on even entering Michael's knowing full well, their prices annoy me. On my last visit, I thought I was being clever. I know that the prices are higher than Opus but I really needed a sketch pad. I figured like most companies operating in 2017 that they price match. I asked a sales associate about price matching, she didn't know...and she was content not knowing as she began to walk away after she answered me. I then asked her if she could find out. Verdict: yes, they price match but will only do so if you have a flyer from the competing store. No online price matching. This didn't help me on that day but it was good to know and I left. Just before I left I wanted to clarify with another sales associate. Verdict: no, they don't price match. Sorry, I was just told you do. - Nope! Not only is Michael's over priced, they do not know their own store policy. Annoying!!

I'm torn about this store. I was a very loyal Michaels customer in Seattle, for 20+ years! But a few months ago I moved here to Vancouver and I needed a limited edition signed print framed so, of course, I thought of Michaels and came to this store. And my experience here was less than stellar. As in the Michaels' store in the States, they have a large selection of options for custom framing: frames, glass, matting, hardware, etc. That's where the similarities ended, really. The framing tech we initially worked with seemed somewhat new, but there was a more seasoned lady working behind the counter, and the tech conferred with this more experienced lady often. My husband and I chose a specific frame and matting and had specific directions for the framing job. We were quoted a 2-week lead time "MAX". The cost was super expensive, but I believe when you're dealing with expensive artwork, it's important to get it right. I didn't like having to pay 100% of the job upfront. I knew right away that, in so doing, I'd have no leverage for them to fix any potential problems. But my hands were tied and we wanted this job done ASAP (we were excited to get this artwork hung on our walls, as we were hosting a party that month and we wanted to showcase this piece). We paid the huge cost and left. About ten days later, hubby and I were in the area so we popped in to the store to check on the status of the framing job. The tech behind the counter had no idea what we were talking about and, finally, after looking under the counter in every cubicle and behind in the workroom, and in every cupboard on the back wall, he finally returned to say that they got the mattes in but the piece won't be framed for another few days, and we should receive a call when it's done in about two days. We left and waited for the call. And waited and waited. Two weeks passed, then three. Finally a lady called me to say they got our mattes in (well, I had known that over a week earlier!), but "bad news", it was damaged and they'd have to re-order it. I was upset. I was quoted a lead time of two weeks and had paid in full upfront. I asked if they could expedite the order and the lady said no. I asked if there was any discount for the prolonged wait time and she said no. So in essence, I was screwed. It took over two weeks after that call before our artwork was ready for pick-up. Yes, it was lovely and looked great. Was it worth the cost and the nearly 7-week lead time? No way. I was disappointed in the whole experience and the lack of customer service (they didn't even want to try to make the situation right for me, the customer). I'd not return here for future framing jobs.

I love buying knitting and craft supplies here. But I had a horrible experience when ordering an item for Halloween online. The product showed up as in stock in the Broadway location so I bought it for in store pickup. A few hours later my order was cancelled because it wasn't actually in stock. This happened x2 with two different products. I then phoned the store asking if they had any products in the category I wanted. They said yes (a witch hat headband with pink sparkles). They set it aside for 24 hrs under my name for pickup. I then went all the way to the store after work in the rain to pick it up. When I got there they showed me two headbands that didn't have a witch hat on them at all. They were not what I was told on the phone at all. When I asked what was going on the sales assistants got flustered and tried to make all kinds of excuses and blamed all the mix ups on store policy. At least they said sorry but it just didn't do it for me. They could have and should have given me a similar product for free.

I WILL NEVER, EVER SHOP AT THIS LOCATION AGAIN. This store appears like it is closing. Why? Because so many aisles are empty. Why again? Because, a staff member told me, they are "high theft" items. I came to purchase an oil marker that was, according to the app AND the website, in stock. The app said it was in Aisle 6 (it wasn't). I found a staff member. However, when she went to the right aisle, all the slots for all that type of marker (every size, every colour) were empty. She had to scan the item's QR code, and go to the back somewhere, only to return, about 5 minutes later, to tell me it wasn't in stock. When I asked if any other colours were in stock, she told me she didn't know (how hard is it to take a photo on your phone of what's there?). That's when I asked her why all the shelves all around the store are empty (in recent visits I assumed they were taking stock and/or moving items around but it's now clear all the shelves and walls are empty all over the store). She told that they were "high theft" items. I asked her, "So, from now on, if I want to shop here, I have to find a staff member, who then has to check the stock to see if the item is even here?". "Yes", she answered. So I left with my 40% off coupon that I didn't get to use and it expired today. I'll buy my supplies at Opus. Much better service.

This micheals is huge and has a great halloween selection love shopping at michaels the always have what i need and always has sales especially good deals with the coupons and line up is never too long either

I had long forgotten about Michael's... having not the will nor the desire to drive to other suburban locations for glitter and glue, but there it was, right in front of me in the exact same moment I decided I needed this year's gift-crafting supplies. Armed with a 4hr 15% off coupon (lame, when I see that they also have 50% off coupons), I entered the Walmart-I'm-A-Big-Box store with it's fluorescent lighting, squeaking white floors and luke warm service. With ribbon that spews Christmas cheer, wrapping paper, cookie cutters (metal, and the right size) and festive markers I made my way through the "buy me now" crap that tempts us all at the checkout and queued with other crafty ladies. The one thing that this Michael's has going for it that other could steal from is the one queue system. I like this about newer big-box-stores. Especially on weekends and during the holidays I just can't stand guessing which line up will be the shortest.

I came by here to buy some beads for some crafts I was making, but unfortunately, they didn't have any. Staff was super friendly and willing to help, but sadly, they didn't have the beads that I needed.

I didn't have much to do on a sad sack Sunday so I dropped by Michael's to pick up a frame. I took this awesome picture of the Empire Stare Building from high atop Rockefeller Centre and I wanted to print it out and frame it. A little reminder of my trip to New York. Anyways I love Michael's! I think it is awesome! Granted the pricing is a little out of whack! I would say they're 20 percent more expensive than your average crafts store. Still I just love the selection! It doesn't matter what your passion is Michael's has something for you. I could spend 2 hours wandering around here and not get bored! Well I got my frame on sale! Only $15! Groove hey?

A terrible shopping experience, today. The paintbrush section was so disorganized, and messy, and low in stock, that I didn't spend any of my budget here. I think this store has given up on in-person shopping, in favour of online ordering. It was hard to find the crochet hooks, and seed beads I had on my list. Don't bother shopping here in person; online ordering only!

Came in to look for a gift for my sister. This store offers a variety of brands and DIY ideas. I was able to find a calendar planner and there were many styles to choose from. The prices were a bit higher but I was able to use a coupon from their website. The only downfall is that Michaels doesn't offer gift receipts.

"Hey. Hey. HEY CAN ANYONE HELP ME???" That is what runs through my head when I'm at Michael's. I can never find anything where it's supposed to be. Sigh. I can never find a worker to help either. And if I do, they are visibly flustered and/or have NO CLUE WHAT I AM TALKING ABOUT. Also, too expensive. I try to go to Dressew when I can, but sometimes I'm forced to go to Michaels. And here we are.

Went in to grab some art supplies. Here is my story: 1) security guard wouldn't let me take my puppy in...annoying...but can live with it 2) paints for airbrush are on one end of store, spray paint on the other end...annoying 3) they had crappy spray paint colours, and they were locked up with no staff in sight...i didn't find anything and was annoyed 4) i found the stencil sheets I needed...2 pieces of flat clear plastic about the size of a laptop cost me $18....holy crap...wouldn't have got them but didn't want to leave empty handed after cruising across the city to get here 5) i had a Visa gift card (pre-paid) but they couldn't figure out how to work it (it works everywhere else) so they decided on the spot their new policy was to not accept it...super annoyed....but borrowed money from my bf. I have a policy not to re-enter places that make me cranky no matter how good some (underline some) of the deals are. Will head to Opus where I can easily find what I need and have staff who want to help me available. Frankly it's worth spending a bit more just to have that piece of mind.

Quick! Get me a helium tank, bristle board, a bunch of red and white ribbon, stamps, glitter, and handful of other crappy craft supplies that won't get too messy when hundreds of semi-inebriated adults decide to tackle them. This is why I go to a place like Michael's. It's not cheap (you can get most of the products found here for waaaay smallah dollah bills at Dressew), and it's a bit like walking into your best friend's cousin's scrap-booking aunt's house, BUT it's convenient when in a pinch. ... like when I find myself needing a helium tank at 8pm on a Wednesday. Totally happens. At least once a month. ahem.

My excitement of a Michael's opening so close to home rapidly turned to disappointment today. The prices are not as cheap as I'd expect from a big-box store, and it was without the interesting variety or neat little curiosities that I'm used to from larger Michael's. I bought a few very reasonably priced frames, but there was nothing else of particular interest. Maybe if you're a scrapbooker or an elementary school teacher, but even then you're probably better off heading to DesSairres, Opus, or any number of proper art supply stores. The window proudly claimed "Halloween Headquarters" but there was only a few scantily-merchandised picked-over displays. Don't even bother looking there for Halloween stuff. In fact, don't bother going at all.

It should NEVER take 20 minutes to wait pay for your craft items only to have a cashier silently ring up your purchases! Not only did she not great me, but when I voiced my dissatisfaction all she could say was that she's not a cashier (although she was ringing up the purchases). Had she acknowledged me with a "hi", or even insincere apology it would have gone over better... Sad that the two cashiers on the line seem to be people who would rather be elsewhere. :(. I went today Nov 18/11 at 10:30am.

The inventory at this store is impressive, but as the hapless-dad-with-kindergartener-in-tow I've never encountered a store of this size so devoid of staff. Wandered aisle after aisle looking for a glue stick for my daughter, and could not find a *single* person with a name tag to help me. They don't even have a "Customer Service" counter that could at least direct me to the correct aisle. Contrast that with my usual hangout, Home Depot, where there are usually at least two people per aisle helping you out. Was very amused when I reached the till and the cashier said "Did you find everything you need?" "Nope!" was my reply - Unfortunately they're only trained to reply with a confused "Oh."

Ok, so maybe I'm not the world's expert at reviewing craft stores, but if a craft store knows how to organize its wares and has a high enough quality of service to serve the lowest common denominator of customer (aka me), then it deserves a good rating right? I walked into the store and was immediately blown away at the sheer size of the store (for an arts & crafts store) and the variety of different kinds of supplies. This also seems to be its downfall as well. Similar to a few previous Yelpers, the store is not organized in any logical manner AT ALL. I came in looking for a couple of very specific things. I easily wandered into 4 different areas of the store logically thinking it would be in those places only to be disappointed. By the time I hit the 3rd section, I was grasping at straws and trying to cleverly think, "If I were DISorganized, where would I be in this store?". Ask for help you say? Well if I saw anyone walking around trying to identify lost puppies like me, I'd would flag them down. Sadly, I didn't run into a single person with a name tag. As I meandered through the store, it truly does have everything a crafty person would want. I overheard in a couple places that while the quality of product isn't as high as other stores (but c'mon, this place is meant to appeal to the masses, not Pablo Picasso), it really does have everything to get you on your way. Just please please, organize the store so I can find what I need quickly!

At least I don't have to go to Langley for Michael's anymore... but I still have mixed feeling about this craft giant. I appreciate the selection items (especially the organizational things and boxes and containers). If you want it all in one place and to use your 40% discount coupon, it's a great place. But if you're shopping for something specific, consider supporting a local independent store. Or if you don't want to pay as much for some basic things like snaps or decorative feathers, go to Dressew. The yarn is cheap acrylic, mass produced wool and dishcloth cotton, similar to what you used to be able to get at Zellers (RIP). This is also available at Dressew, or similar basic wool at a number of yarn stores around town such as Three Bags Full, Wet Coast Wools, or Baaad Anna's. The framing stuff is great. I found shadowboxes for my uncle. But if you need pictures framed, you can go to a professional art framing store. I like ArtRyan on West King Edward beside the Safeway. The beads and jewellery are all low-quality crap. If you want these types of cheap/inexpensive beading things, Douglas Trading Post is a good spot. If you actually want something high quality, Country Beads on West 4th. The baking and cake decorating supplies can be found in amazing-amazingness at Gourmet Warehouse. Scrapbooking supplies can be found at Scrapbook Warehouse. You may not find as much selection, but you'll find comparable sections (ie: holiday, paper, accessories, lettering, glitter, adhesives, stickers, stamps). The painting supplies--paint, paintbrushes, canvases, sketchbooks, etc--are available at Opus and DeSerres. I haven't compared prices, so I don't know where you'll pay more, but it's worth at least checking online. Michael's also has other obscure supplies like helium tanks (also available from Bazaar and Novelty but haven't compared prices) and gimp (aka boondoggle thread / aka plastic lacing) and fabric paint. Some of these things I would get at Michael's just for convenience. If you want it all in one place and don't mind paying the prices, Michael's has a great selection. The staff are helpful and generally know where things are within the store, but there are too many types of crafts for them to realistically know which is better than what--and that's why I like independent stores.

My friends had me all excited about the grand opening sales at Michael's, so after brunch on Sunday we headed down to see what we could get. I saw some beautiful black glittery candles in the window which had me super psyched and the first thing I did was run over to where I thought I saw them and found NOTHING. It was a craft classroom. I checked all over the store (but its pretty big, so maybe I missed it) and could not find anything even close to glittery candles. Such a disappointment. Much like the rest of their Halloween stock. Any neat little things I did find, were totally overpriced and had me putting them back on the shelf in disgust. On a positive note (yes, there is one!) Most of the frames were on sale for 50% off. BONUS. I snagged a poster frame for $15 and plan on going back for more as soon as I can get a ride. This particular deal ends on October 22nd though so if you are interested in cheap frames you better get your ass over there before Friday!

Huge store-you'll definitely find what you're looking for here. However, if you don't need your items urgently you're better off ordering them online like I will from now on for two reasons: 1. Stuff here is expensive, definitely cheaper online 2. Staff here are RUDE, and most likely will not help you find anything you need. I had a staff member abruptly cut me off, telling me that they did not carry what I was looking for - later on I found it in one of the aisles. This same staff member also raised her voice at me. Also I saw her being downright nasty to someone else whose first language clearly isn't english. Saw another staff member telling a girl that if she "can't find it, it's probably not here", then roll her eyes and walk away. Shopping here was a very unpleasant experience and i don't think I'll return.

I've been to this location twice. The first time was to check it out when I first moved here, and the second was to try and find a button to replace a missing one on a shirt. The location of this place is great! It's two blocks away from the Broadway-City Hall Skytrain Station, and easily accessible by bus. The store is huge and has a ton of stock. They have practically everything you could ever want for your crafting needs. The great thing about this location is the one line system. No need to guess which line is going to move the fastest. This is my favorite system for purchasing items, and I wish more stores had it. Michael's is getting a three star review because of its store organization and its staff. Nothing is organized in a logical manner, and to top it off the aisle numbers don't say what items can be found down each aisle. I had to wander all over the store in order to find what I was looking for. As for the staff, I went when the store was quiet and all of the staff were either helping someone (which is great and those employees seemed friendly) or completely unapproachable. I finally found one person to ask where the buttons were and he seemed annoyed that I had to ask. Hopefully when I go back next time I'll have a much better experience.

I was SO excited when I found out that a Michael's was being built in my neighborhood! Like most Michael's, they have a great selection that meets all my crafty needs; from cake decorating tools to paints and art supplies. What this location lacks is proper customer service. If I've needed help, it's always with a sigh or some level of frustration. My most recent (and last) visit was when I was 7 months pregnant and felt very ill. I was near the checkout, nearly passed out and the woman said "if you're going to throw up, get to the washroom". I wasn't sick, just dizzy so left my items and with a lot of difficulty, made my way out of the store. I was so disappointed in the attitude, don't plan on revisiting this location ever again.

Last year before this place opened I was SO excited that a Michael's would be opening near me. I'd never actually been to any other locations but I had heard you can find any kind of crafty supply you need. Fast forward a few months later, Nicole F. and I went there because they were having a sale on picture frames and we were going to buy some for our posters so our house would look more like an adult apartment and less like a frat house. We only bought the frames, and it's a good thing they were on sale because EVERYTHING there is stupidly expensive. Like, five dollars for a bag of cheap beads that you can get at the dollar store. Every item I found that was something I would buy was almost twice as expensive as other places I had seen it. The staff seem to have no idea what they are doing and I don't doubt that none of them have any kind of arts and crafts experience. I've had better and more knowledgeable service at Dressew. No lie.

I was sooooooo looking forward to this giant craft store opening, and just in time for Halloween no less! I found myself an ice cube tray that makes ice cube shot glasses, yes, you read that right, ice cube shot glasses. They even have little skulls on the sides of them, amazing! And I bought some glitter, or craft store herpes as my friends like to call it, since if one person is wearing glitter as soon as they make contact with someone else, suddenly everybody is wearing glitter. When we walked into the store we were given a 50% off coupon, which was rad as heck, since it was the official grand opening. Unfortunately I couldn't find that many things that I felt like I really needed to bring home. The store seemed to be filled with cupcake, knitting and scrap-booking supplies. I kind of thought they would have more Halloween things and maybe some bedazzling or bejewelling machines with fancy shiny things to adhere to other shiny things. Ah well.... the store may just be low on stock. I paid for my purchases thinking they were rather expensive, but of course none of them had price-tags on them so I just went with it and paid about $25 dollars for my two items. It wasn't until I got home and looked at my receipt that I noticed I had been charged for an item I didn't even buy and did not receive my 50% off. Being the busy-body that I am, I was pretty irritated that I would have to make my way back to the store and ask for a refund for the item I didn't even get and then ask for my 50% off. I returned the next day and the cashier was more than happy to appease my frustration with a refund of over $11. Since she was so understanding, and helpful I'm sure I'll be back, hopefully not in time to see all the wretched Xmas decor, but more so in the new year.

Prices are more expensive than the Michaels in the states but probably due to the exchange rate. HATE it that I can't use multiple coupons like in the states.

Finally, a more affordable store for finding a good selection of everyday yarn (not the $10 per ounce high-end specialty stuff that seems to be taking over smaller shops). At Michaels, I can get basic wools and yarns in different weights. Michael's offers lots of great discount coupons and nearly always has one for 40% off a single item. Around holidays you'll usually find a coupon for 20% off your entire purchase. You can find the local flyer/coupons on their website. As with any chain store, staff are not necessarily experts but at least try to be helpful and are friendly.

The sheer amount of craft supplies is nothing short of impressive. I love not having to run around to 18 different shops to get what I need. That being said, I'm not too keen on PAYING 18x what I would if I had traveled to those other shops. Staff was friendly and helpful

The good: The store location is definitely more convenient for me to get to than the one in Park Royal. It's got a large selection of all things crafty, and they always have 40% off coupons (if you don't get the flyer in the mail, you can print the weekly coupon from the flyer online and it'll be valid in the store). I'm always happy when I can find exactly what I'm looking for, as it minimizes my time in the store staring at the selection in the aisle and allows for maximum time wandering all the other aisles picking up things I don't really need. The bad: I suspect the main reason they always have these 40% off coupons is because their prices are just quite high to begin with. I was comparing a few things I wanted to buy with Loomis, and Michael's was always higher. Overall: It's a decent place to get your craft on. I won't deny that I love their selection, but if it weren't for those coupons, I would make the trip to Loomis instead.

In general terms, Michael's is a giant arts and craft store. Anything from ribbon to tape to pens to paints and much more can be found here. However, due to it being a store that specializes in craft supplies, it's going to cost you. With this said the reason you're coming to Michael's probably isn't due to wanting something generic, but something more specific for your arts and craft needs. The location of this Michael's is the big plus for this store. It's only two blocks away from the City Hall Skytrain station and on a frequent bus of the 9 and close to the 99. To add to the pluses of this store, it has never been out of stock of items (and I went here a lot to get items for my wedding). However, even though Michael's has virtually anything you could need for crafting and then some, the organization and staff leave something to be desired. If you're trying to find something there seems to be no logical order. When I've gone to look for some staff the help, I've had to do lapse around the store just to find one person that actually worked there. On the instances I have found someone to help me, they seemed annoyed that I was bothering them. Maybe it's from them dealing with over excitable crafting people, but still it would be nice to get some sort of smile or appear like I wasn't inconveniencing them. Overall, Michael's is a pretty decent craft store, but the price and staff, won't entice me to go out of my way to go to this location.

I enjoy this location far better than the Burnaby Marine Way location. I don't know what about it, perhaps they have different items in stock? But that doesn't make sense right, cause they are the same company of stores. I can spend hours in here, and I have only because I'm just killing time. There is lots of parking for this store which is accessible at the back. This location is great as it is close to transit for all you transit people. Before entering or purchasing be sure to... 1) Check out their coupons on their app / website and have them in hand to get the best deals. 2) Don't expect help from staff (if you can find one). There are days when there are helpful staff there. It's just that every time I go it's rare. 3) Pay attention to the coupons in hand, because sometimes it's only for one item, sometimes it's for the whole purchase. Sometimes that 40% off deal doesn't apply to what you have in your basket cause it says so in the fine print. 4) Don't be surprised if the checkout lines are long. 5) Don't be surprised if you have to use your imagination to find what you're looking for. Some of the same items can be found about the store in various locations. Example: Glitter - can be found in 3-4 different sections, under different items about the store. Letters (wooden, paper, or what not for various uses). Party Decorations. If you're looking for something - just think of all the possibilities it can be placed under.... Like party decorations just might be under paper crafting area. 6) Don't be surprised if they're expensive. Yes, if it wasn't for their coupons, I really don't know what this store would do to pull customers in. But to be really honest, crafting stores have closed down over the years and there isn't really anywhere else you can go. Dollar stores are few around this Broadway location. Art and Framing store survival rates have fallen too. If you don't need it right away, look online for better deals. 7) Art & Painting Supplies. You may find better deals for these items at Deserres down the street. For thin canvases in bulk packs: there is some competitive comparisons to do here because sometimes you can find them for a better deal at Michaels. Happy Crafting

One stop shop for all your arts and crafts needs! I tend to go here for a quick grab of card stock, and candle making equipment. Also, it seems to be the cheapest place you can get framing supplies. There selection may not be as generous as, say, OPUS, but for your standard frame job you should check here first. Echoing what others mentioned, it is convenient, huge, and cheap. My girlfriend loves the colorful selection of duck tape. Sidenote: They also seem to only hire people with foreign accents. Mainly Australian and Irish by my visits.

Came here the other day to purchase some supplies to create some swords. Keep in mind that I am a total novice in crafting and have never entered a Michaels prior to this. Out of excitement of their selection, I spent literally 30 minutes picking out acrylic paints. BTW there are two different aisles of acrylic paint. One of them is a lot cheaper ($0.75-$3 per bottle). It took about 20 minutes til I was approached by their staff for help. She asked me what I needed, if I wanted a basket, and what I am making. Although it took a while to get to me, she was very useful so kudos to the asian girl with the blue(purple?) hair. A thick foam board was about $15 here. If your project permits it, go buy a foam board from the dollar store. They are thin(about 2 cm thick) so you'll probably have to double stack/layer it but it's' only $1.25. As a first timer customer the cashier gave me 15% off and signed up for their Michaels email subscription. In my first email, I got a 20% coupon for my next purchase!

I'm going to give this location one star because of their lack of customer service and selection. I called this store in advance to check if they had a certain product, and I was greeted rudely by an associate. They cut me off, and told me that they didn't carry my product but would have realized that they did if they let me finish. I asked specifically if they had any "in stock" because the Burnaby location was completely out. She said yes, it was in stock. When I got there, they were completely out. When actually talking face to face with a sales associate at the location, I had to tour the isles and basically chase someone down to ask them a question. I'm not the type to give places poor reviews, but this location isn't at all worth going to.

Having Michaels in Vancouver has been very helpful in supporting my small business. Michaels supplies everything that I needed for my creative projects. I love it because everytime I need something they have it. They also have a big selection of everything. The only thing I don't like about them is that they sell everything twice as its regular price in other places and then provide a coupon for 40-50 % for you so that after you use the copoun the price of that itdm becomes like the item's regular price in other places. Yoh can use one coupon per day. That is why if I want two items I have to go there in two different days to be able to use the coupons. Overal the the coupons are a headache. I wish they just made all their prices reasonable so that we did not need to use any coupons. However their location on Broadway is very nice and l love going there and shopping. The staff are very helpful and knowlgable.

Wow. This place is HUGE or at least cleaner than the location I normally go to. They had a lot of selection but there was something missing. That could of been clear concise organization. Some things didn't make sense on their location to other supplies. In general Michael's prices are quite high but that seems about normal now. For me, I like that it's convenient to a sky train but it isn't enough for me to come from New West. I didn't see any security guard so maybe that was just for the holiday season. What was also kind of strange was the location of the tills. The line up for them didn't really make sense.

My first and last on line experience. We are done here.. I have been trying to do this for 24 hours. Your system is completely corrupt.. How dare you run a company this badly. Your 800 phone number hangs up and sends you to there chat where you go around and around and around for hours.The few times I was able to reach a human you come up with about three different responses. Don't tell me its the virus . It is just sheer incompetence.

I like this location for the yarn selection because it is pretty big. However, I have noticed it doesn't carry as many choices as others. When the other stores are out of a popular type, I notice that this location usually has it. Maybe there aren't as many knitters in this hood. They also have a good stock of knitting accessories, such as yarn cutters, needle stoppers, and knitting markers. I've peeked into the paper section too, and it wasn't too shabby. I picked up a cool crafting lazy susan contraption here, and it has made my workshop so much more organized!

Us an Update to my Review; I went to Lee Valley and purchased: 10 - 1/2" Earth Magnets at 1.36 ea. 3 - 3/4" Earth Magnets at 3.90 ea. 3 - 3/4" Hooks with E-Magnets. Sold as a 3 hook set for 9.20 Total 34.50 + taxes: 38.65 I estimate that I used $5 in fuel to drive there and back. Obviously it pay to shop around.

Worst customer service I've ever experienced. You have to be willing to chase people down to ask a question, it's ridiculous. The lady even tried to charge me full price for an item!

this is forewarning to anyone who may be approaching this establishment thinking it is an art supply store ... this is like a wal-mart for pre-school craft supplies. Any actual art supplies here are so over-priced .. it makes me cry to think that there are people who have actually paid $25 for a pack of pens that cost $13 up the street a bit. When I asked the floor staff where the drawing pens were - all I got was stunned silence - the staff I witnessed had NO idea what they are doing or selling. If you need construction paper and buttons and colored ribbons and glue that's safe to eat - this is the place for you - but if you need quality art supplies check yo-self at the door son! The store is crowded with enormous shelves that tower over you as you rummage through the random layout. for the amount of actual product they sell they sure could open this place up a lot .. I found it extremely uninviting - and there was absolutely none of the creative vibe that I normally feel when I walk into an art supply store ... this place is more like a hyper sterile scrap-booking megastore for .. well - to be honest - the only people I could actually think would like this place are pre-school teachers and babysitters. Had to yelp this one because franly it's just a weird vibe here.. like all the wrong elements of the modern commercial experience were brought together to create a wholly confused and functionally retarded operation.. I was going to buy some cheap ass pens but when I saw the gigantic bank-like hedge maze of cash registers that was more suited to a Safeway than a craft store - I put my crappy pens down and just walked out. Never going back - not when there is a real art supply store up the street that sells all the same stuff as well as genuine art supplies for dedicated enthusiasts and professionals alike at normal prices.

I can never find anything in this location and no one in the store seems to be able to help. I just wanted to find plain white T shirts but I went to the counter to ask for help and I was directed to the lady who was helping several customer at the till. I might as well do it myself then. I found the shirts eventually after 15 minutes of looking around. The service was absolutely horrible and if I could help it, I would not be back anytime soon.