Colby J.
Yelp
I want to start by saying I love this store, the customer service is great and they have every part for a pc that i need or could want and i would give the store itself a 5 star review but I gave it 2 stars because of an experience i had with the PC repair part of the store. In no way shape, or form am i bashing the store or anybody that works there. I recently built a PC for my brother in law this past week but when I finished, the PC wouldnt turn on. i spent 2 days researching and trying different things but nothing was working. I took it to micro center to have it looked at and fixed and they said it would take up to 72 hours to diagnose and fix which was perfectly fine. They got back to me 2 days later saying the CPU cable on the PSU was faulty so i brought another CPU cable up there and let them try it and it still wouldnt turn on. I heard the guy working on it tell his co worker that he tried one of their tester power supplys and the PC turned on but, he came back to us and said we had a bigger problem and they would have to keep it even longer. We bought a new PSU while we were there and asked if we could take the PC home and put the new PSU in and see if that was the problem but he said no, so we asked him if he could test the new PSU since he already had the PC open and ready to plug in a new one but again, he said no. He said no because they were about to close but it was 8:04 and they close at 9 so he still had 56 minutes to test it when it takes not even 5 minutes to plug the PSU cables in and see if it turns on, and at this point we had already made 3 trips down there for that pc when we live over 40 minutes away so it was very aggravating. He said he would keep it and test it first thing in the morning[today] and we spent all day waiting around with no answer so we drove down there to get us both a new wrist rest for our keyboards and when we walked in the store, both techs were sitting in chairs talking and laughing and bullcrapping around and our PC was no where to be seen on the work benches but nobody else was in there getting a PC fixed so i texted them asking how much longer it would be because i wasnt making a 4th trip down here within 3 days to get it and they finally texted me an hour before they close saying they were starting on it but by the time they finish and my drive down there I would not be able to get it today which means it would extend the 72 hours into 4 days and we still have to pay the installation fee for the new PSU. I will continue going to micro center for parts for my PC and accessories but never again will i take a PC there to get repaired and im not telling anyone to not take their PC there to get repaired but ,make sure before you do, if you can fix it at home do it. Dont make the drive and waste the money on them if you dont absolutely have to.