Kai S.
Yelp
My gf and i were getting an error that didn't allow us to boot up(the dreaded blue screen). So I brought it here hoping they could help. I LITERALLY told them getting into bios was a separate issue. I told them i couldn't get into bios normally and had to force myself in, and I told them exactly how to do it. Force restart 2-3 times to get into windows recovery environment (WinRe), then hold down F2 F12 delete. Couple hours later, our technician lizette or Lynette(the only person of color) tells us she couldn't get into bios and suspect the motherboard and cpu needed to be fully replaced. I know for a fact it's a drive issue, as we probably installed the os incorrectly, that's when this whole problem started. I literally told her, "again, I said getting into bios will be a problem and you would have to force it." And she told us she tried several times with 4 other techs to get into bios and failed. You can literally google this information, that's how I learn how to forcefully get into bios AND I gave them instructions on how to do it when I dropped off the pc.
A new motherboard and cpu don't make me laugh. What a terrible attempt at upselling. AND, they only recommended we replace the motherboard and cpu, they werent even positive that was the issue, since they couldnt get into bios. We could have bought a new motherboard and cpu and still have the same problem. Thankfully we didnt make the purchase and told them we wanted our pc back.
They tell us it was ready to be picked up (after we told them we would not be buying a new motherboard and cpu), we come and it's still in pieces. It took 1.5 hours to put back together. Also, they broke our cooler fan and tried to make it seem like they didn't know who did it, being me or them. It was them. That took another 45min to install a new one. We spent alot of time here when it was supposed to be a quick pick up
So we finally got our pc home and 5 seconds after setting up, I LITERALLY get into bios. WOW.... that was so hard and so "impossible". Anyways I was able to solve my issue and was able to boot up the pc and reinstall the os properly.
I'm literally high right now guys, and I can STILL figure out how to fix my own problem. How did these clowns get a job in IT. 4 people couldn't get into bios you guys, let that sink in. To anyone else with this specific problem, don't bring it here, you can message me and i can tell you the steps I took to repairing this issue.
Do your best to youtube and google how to fix your own problem. Or find a local IT with good ratings in your area. Don't come to big chain stores like this. These losers dont know a thing about troubleshooting and repairing. This was equivalent to going to guitar center and asking the associates about guitars, they also know nothing about what they specialize in
Don't bother replying to this, "business manager" your tech bar sucks