Kathryn S.
Google
I cannot recommend this place highly enough. We were let down by a different hotel on the day of our booking and were forced to find another hotel at very short notice. Thankfully, Middlethorpe Hall were more than accommodating and turned a very stressful start to my birthday weekend into an unforgettable trip. Even though they had nothing to do with the errors of the previous hotel, they took every step to make sure the remainder of our trip was memorable and stress free.
From the personable and friendly service, to the beautiful grounds and scenic gardens, the stay was faultless. Upon arrival, we were greeted with kindness and hospitality. Their level of service is one which I consider to be a rarity.
The room was breathtaking, something straight out of a story book. If you’re into English Countryside and History, you will adore the decor and historic architecture of the house. We stayed in the courtyard which was a beautifully presented and well kept building to the left of the hall. You’re encouraged to explore the gardens (which made for a lovely morning walk) and I really enjoyed having a look into the different rooms of the hall and appreciating the architecture.
Room service was easy and flexible, and equally the restaurant was fantastic. Albeit, we did only have breakfast but if the standard of service is the same at lunch and tea time, I’m sure it is fantastic. Food was delicious with a great range of selection, and it was very quick to arrive. Breakfast was included in our Superior room booking which was a pleasant surprise.
Access to the city centre was fantastic, we travelled via taxi and were surprised that it was only a 7 minute taxi ride!
Finally, the spa! After hearing how we’d be let down by last minute cancellations with no offer of compensation from our original hotel, the porter at Middlethorpe Hall called ahead to their spa and arranged for the same treatments to take place that same day. An amazing treatment, fantastic and friendly staff, and a quiet lovely spa. If you value a good relaxing experience, I don’t think you’ll be disappointed.
Long story short, they truly make you feel valued. I had an extremely stressful start to my birthday trip and with the help of the Middlethorpe Hall staff, I was able to enjoy and relax. My only disappointment was that the trip was over so quickly. I would go back again in a heartbeat, and the next time I’m in York, I know exactly where I’ll be staying. Fantastic.