Jill Brooks
Google
The one star is because the staff was “nice” not because of the information process or products.
This was my first experience, the staff was very kind and professional, I left feeling great but was very soon disappointed. Since this was my first experience with prosthetics, I didn’t know there were multiple options available — and unfortunately, no one explained that to me. I was only offered and shown one, so I didn’t have the information I needed to really make an informed decision.
The prosthetic I received doesn’t fit flush against my skin, which I would have really loved.
When I got home from the appt I took a picture and found the “exact” same product (ABC 1042) on Amazon for less than half of what was charged to my insurance. While I understand pricing can vary, I expected better communication and guidance during the process.
I would encourage this business to take more time educating patients about their options to help them make choices that best suit their comfort and need. And the bras if I could cancel I would, I’ll never wear them. I mean I was given a filler cup for the side that I didn’t have surgery so it doesn’t gap.
