Milano Lofts Apartments

**UPDATE** You can reach out to me if you truly "want to make it better," but no one has contacted me despite having my information in your system so yeah that’s just another lie. Furthermore, you are charging me $250+ for keeping the keys for two days to an unclean and UNSAFE apartment that was illegal to lease due to painted shut windows and no smoke detector. Even though I couldn't move in and promptly returned my keys, you have held my money for 13 days without responding to my numerous emails. So let’s make this simple, either return all of my money by week’s end or expect to hear from my attorney. **SCAM ALERT** I received my keys to unit 406 on September 10 and planned to move the next day. However, upon entering the unit, I discovered that the advertised 620 square feet was 100 square feet smaller when measured from interior wall to interior wall. Additionally: 1. Unit was filthy 2. Had a live roach in the sink 3. A leaking and broken washer/dryer 4. Usealed and painted shut windows 5. A missing smoke detector 6. A dirty dishwasher 7. Incorrectly installed light switches I asked about the square footage discrepancy, and the manager informed me that they measure the square footage when the unit is empty, without appliances. That is precisely why I measured wall-to-wall; it is still 100 sq ft smaller. The leasing agent offered to address the issues, but they couldn't do anything about the square footage as the building manager, Leo, informed me that he would not provide any concessions and that I could either take 406 or leave. After that, I immediately returned the key and requested a refund. Five days later, I still haven't received the payment despite the process only taking a few minutes with an ACH transfer. Milano Lofts exaggerates the square footage of its units, doesn't provide what is advertised or promised, holds your money for an extended period, and Leo doesn't care about the tenants, unlike Ashley, who was the only helpful person throughout this process.

Great experiences with the Milano service team. Gabriel and Mike are always responsive and go above and beyond to make sure I am comfortable and satisfied with any request I have. Professional and thorough great team to work with

When I left, there had been a leak, they replaced my washer intentionally with a machine that didn’t work (I have it on video) and they kept most of my deposit illegally for state of CA. This place was scrubbed down to the corners and they still took more than half my deposit. If you google Equity there are all types of pending litigation and claims. I’m sure a class action is brewing. After the original maintenance guy left this place went downhill. Call the city inspector if they don’t fix things correctly.

I lived in this apartment complex 2023-2024 and I have few good things to say about it. The location is absolutely terrible with homeless screaming on the streets at 3 in the morning on a regular basis. Our washer broke multiple times and we were never given a permanent solution to the problem. We took extremely good care of our unit the entire time we lived there and never complained about things unless it was actually a big deal like our washer. When we decided to move on from Milano they not only robbed us of our deposit illegally but charged us an extra fee on top of it. When confronted about it they admitted to over charging and settled to give us $80 of our $700 deposit back. Not to mention the roaches and mold covering the walls! Lastly while we lived there they had a massive break in that ended in people mail being stolen due to the lack of security. I would never recommend this dump to anyone.

Unit was listed for $1,700 online, set up a self-guided tour of the space plus one other, but the prices were all $500 over the listing. Not to mention a parking spot is $200 per month, and the building itself is dark, dank, and depressing. Definitely won't be renting here.

Micheal and Gabriel are very hard working maintenance keeping this building nice and clean and keeping my unit run smooth.

I have lived here for 6 months and I do not recommend it. I’m not a light sleeper but I’m woken up in the middle of the night multiple times a week by people screaming/having mental health breakdowns or skateboarders on the steps across the street at 3:30am. The neighborhood is not safe and there’s no doorman to protect residents against trespassers and stop package theft. Management is incompetent and sometimes intentionally misleading. They usually write a nice apology while taking no corrective action. Here’s some examples of issues I’ve had with them: - Before I signed the lease I was told there was secure bike storage. There’s not and my bike was stripped of all it’s parts and the frame bent out of shape making it unrideable. Management basically said sucks for you and didn’t bother to check security footage for me. - There is only one ground floor exit which operates on a sensor. The sensor fails multiple times a week and one day I was unable to get it to open no matter how many times I walked back and forth in front of the sensor. It’s a major fire safety issue. - I was told the exterior of the windows are cleaned quarterly. When they weren’t done in my first six months I had to send 7 emails before I was finally told that 2026 is the earliest they will be done and it’s not certain they’ll be done then (that’s no typo – 2026!!!). - I moved from NYC. The day after my movers collected everything and a week before I was supposed to move in, my move in date was delayed by two weeks so I had to get an Air BNB. I had to push and push and push to get them to take a very small financial hit on their side, I was left significantly out of pocket. - When I moved in, the apartment had not been cleaned and repaired. The fridge smelt disgusting and they did nothing about it. There were dead roaches, clogged pipes, lights not working. - I had to ask to have my name added to the front door call box and was not given instructions on how to let people in. - A film crew notified management they would be filming outside the building for days, including overnight. They didn't bother to pass the information on to tenants. I was woken up by a bullhorn at 3:30am - My neighbors door lock was beeping every 2 minutes through the night last week, keeping me awake after street noise woke me up. No acknowledgement/apology from management. If you’re sensitive to your environment/energy it is an extremely challenging building and neighborhood. Three weeks after I moved in my neighbor across the hall committed suicide. LAPD came and bashed down her door. No acknowledgement from management.

I live here and I’m super disappointed and regret my decision moving here,they can’t simply even correctly set my name and phone number in the intercom system so I can let my deliveries/guests inside.its been 6 months almost…I come in to the leasing office explain the issue and they simply smile and say that they fixed everything and it’s supposed to be working within 10 minutes but it’s not !! I already went more then 5 times !!

Just wanted to give Tony (Maintenance) a big thank you - I was locked out of my place and quickly resolved this issue for me. Very grateful.

Leasing office just takes your application fee and doesn't bother to help you apply. They don't care

This review is for Tony, one of the awesome maintenance and HVAC technicians! I just moved in to my apartment and needed a repair for my microwave and support with the thermostat. In addition to being professional, agreeing to wear a KN95 respirator that I offered him prior to entering my apartment, and addressing my maintenance requests, he was also very resourceful! I showed Tony my Aranet CO2 air quality monitor and explained how institutions and places such as the White House, CDC Headquarters in Atlanta, and most major Hollywood film and television studios improved their HVAC and indoor ventilation systems in 2020 and 2021 (unlike most buildings that the general public accesses even now in 2023), to continue their operations as normal and mitigate the spread of SARS Coronavirus 2, the invisible airborne virus that causes Coronavirus Disease 2019, which itself can lead to disabling, chronic illnesses like PASC (Post-Acute Sequelae SARS Coronavirus) He shared so much of his own knowledge about ventilation systems that was incredibly informative and useful for me as someone currently engaged in activism and organizing work around holding our government and institutions accountable for improving indoor air quality and ventilation systems for us all. Plus, my apartment CO2 readings were amazing (773 CO2 parts per million) and he noted that Milano is able to replace the HVAC filters on a regular basis! (Something that those of you also fighting for clean air protections will appreciate!) In addition, he multitasked and fixed the issues in my apartment while also sharing some wisdom and insight that was incredibly empowering for me! Thank you, Tony!

Horrible apartment with unethical practices. My apartment flooded and it destroyed value items. Black water came out of the kitchen sink and pipes and flooded the kitchen and living room. I received no support, and no one would help me to clean or check for mold or mildew. They left me to clean everything and when I asked for help they said "we can't make any promises but we'll see what we can do" they then sent me an email stating that it is my responsibility for not having alerted them sooner! If you were thinking of moving here please don't. There are many beautiful buildings nearby with security, doormen and amenities. Also, I'm most of the positive reviews are fake. If you click on their profiles they have no other reviews. Also, the leasing manger Ashley, is totally unprofessional, rude and condescending. I don't know why she is working in this field as she clearly has no people skills.

A clean building, high ceilings, some units are very quiet, a good maintenance team, a nice roof and an excellent location

Just transferred to a new apartment at Milano as I didn't want to leave the building I love! My new space is amazing, great floor plan, super quiet! My move-in was excellent!! My apartment was clean and the staff had everything ready. The leasing and service team are always responsive and super friendly! Great building, with fun neighbors. Going on the 4th year here, I highly recommend it!

We've been at the Milano Lofts building for__ years and I just want to say that Gabriel and his maintenance team are very responsive to any issues we have. The leasing office also does a good job at communicating with us about any pertinent issues regarding the building. We love this location in the heart of downtown LA

This place is almost as disgusting and vile as the leasing manager Ashley Reyes. Not only from our first visit to view the place did she judge me and a friend since we're two dudes getting a studio apartment to save money (which is discrimination, why would you assume our sexual orientation. . which is so weird. We are just roommates) This will not come as a surprise to Ashley as I called her negligence a complete violation of CA Tenant protection laws giving us a unit she WILLINGLY admitted to not having her team spray liquid on (as she mentioned every other unit has done before people move in) Down to the pest control admitting that Ashley and her team weren't on the same page and scatterbrained. So whoever left our unit prior left us with a roach infested disaster that Ashley NEVER ONCE cared to help out with. From our first time meeting her she was rude, unwelcoming and just unhelpful. She gave us wrong directions for where to even park and failed to call us back when we had questions on how to navigate upon move in. I paid $800+ for moving services which she said "oh well" to when I asked who's going to pay for that? It only took 12 hours for me to realize the place was infested upon move in and she only could assure me someone would be there to spray everything within 48 hours. See. . I had to stop and ask her if this is how she gets down with her tenants since she did nothing to help besides saying "just have patience and give it a chance" From there she literally did nothing and when the pest control came she failed to disclose it would be two hours having to exit the unit since it's poisonous when I have a service animal and she was aware of. Imagine due to this lady's negligence who is somehow in a position of a manager role having indirectly killed my service animal because everything becomes toxic to the touch for two hours after that is done. I called her and said what on earth, you never felt the need to disclose this? She killed my vibe and entirely almost kept me from staying a 5th time equity apartment customer. . By saving grace the next Equity apartment apologized for her pure negligence and failure to delegate staff or even be aware of what's going on. I asked her how she would feel living in an infested place and she had absolutely no answer or genuine remorse or concern for my well being. All that money gone to waste and because they're on a waitlist for parking and I'm moving before my first horrendous and worst experience of my life (week) here, I can't even get my monthly parking fee back that was down the street since they literally have no parking. Ashley snapped on me over the phone and said "TAO I HAVE DONE EVERYTHING GOOD FOR YOU AND YOUR ROOMMATE THE MOMENT YOU CAME IN." Since when?? Are you serious? Attached below are multiple photos and videos of how this place was infested which I communicated with Ashley Reyes the leasing manager of Milano the entire time and she just did not care. She wasn't even surprised roaches were in the building. . What kind of manager is this? Easily my worst experience with any equity apartment and a HORRIBLE statement piece to have her doing nothing there. What a disservice to the company overall. . I am shocked this woman has this job. The rest of the staff is relatively sweet but based on conversations with them. . Not even they were surprised by her behavior and they just rolled their eyes at the mention of her name. My god what a horrendous experience. . I would never stay here or Pegasus apartments which is also an equity apartment that this lady somehow manages. -100/5 experience. . This is vile, disgusting and just a disgrace all around for a ridiculous price point. She refuses to reimburse several fees and doesn't care at all. . Who treats real people like this? Seriously? I'm attaching many photos and I'm going to save you the email screenshots of her righting some ridiculous responses to our immediate concerns with an infestation of roaches from small, medium and big sizes. She will not do anything to make this right besides saying "I already did so much for you by reimbursing you your rent up until now." So we lived with roaches for DAYS 24/7 in the day and you think just giving us our money back is a fair trade? I know others who were offered hotels and further reimbursement for things much more minor than living with roaches. I have never experienced a more horrendous encounter in my life. . I'm just flabbergasted with the entire thing.

DO NOT TRUST THEM. I was a resident back in 2020 and had a 1 year lease. Paid my time there and gave notice that I would not be renewing and vacating. Flash forward to 2023 I'm receiving notices from collection agencies that I owe them over 34k! When I reached out to explain their error all they said was "we will have someone call you back". Needless to say nobody ever called me back and am still receiving notices from legitimate collection agencies. Even if I never paid a dollar in rent during my lease term (which I did) the amount would not equate to 34k. Do not trust them. Do not rent here. Do not give them your information.

Tony , who takes care of the building, is the best always helpful kind and prompt He always call back quickly and truly does a great job

My shower head was leaking. I ran into Tony (maintenance guy) in the elevator and told him about the problem. A few minutes later, he knocked on my door and fixed the issue. Not all heroes wear capes. Thank you Tony.

I've lived in the Milano Lofts for a year and have mixed reviews. The management office is actually attentive and professional ( with the exception of one employee that should never work in the public arena)....and if you can get your concerns to Leo, he literally deals with issues in real time so you can get help as you're talking to him. My actually surprising discovery is that I had a maintenance issue, and asked Tony Duran for help. Tony was busy with another project, but kept his word my getting back to me once he was done. To my pleasant surprise, Tony spent several hours and multiple trips to Pegasus to get more tools, as he took care of my issue, then stayed to help clean up afterwards. Dallas was great with building issues, but I believe Tony is better. He is polite, professional, and good at what he does. I will definitely recommend Milano to my friends looking for a building with a cool feel.

The experience I had with Milano was quite weird. March last year I requested a self guided tour. I was told that the units were updated with all new frosted kitchen cabinets (who doesn't love frosted accents in a kitchen ). I scheduled a self-guided tour for Milano on the main website but was not notified that I had to go to Pegasus apartments to check-in and begin my tour. After 30 minutes of trying to figure that out, I was able to check in and begin my tour. i previewed 3 different units. The tour went smoothly up until the part where you apply and move-in. There was a lack of communication and guidance from Pegasus. I was only sent one email from Pegasus for follow up and next steps, once I responded I was never contacted again. I tried to go through the milano website to apply for the unit and once again was not contacted nor was I able to get into contact with Pegasus. So I sadly had to look elsewhere. UPDATE: Photos I took during my tour.

Tony, in maintenance, always works hard to make sure that things are taken care of in our unit. He is always taking care of maintenance requests promptly and effectively.

Tony Duran (technician at Milano Lofts) has been incredibly helpful and responsive whenever there is a technical issue in my unit. he is always super friendly and fixes whatever needs to get fixed without any problems.

Great location staff is amazing... Leo Sarkissian is an awesome GM. The leasing staff is awesome and always helpful. Jose Duran is an all star, helpful and always dedicated.

Been here a couple of years and never had any problems. Apartment is spacious by LA standards. Maintenance guys are pretty quick about house calls. What else can you ask for

the main thing that worries us before moving to a new apartment is maintenance and that is so well taken care of here, tony duran from the maintenance team always takes care of our service requests asap and does the job well!

If you're considering living here, read this honest review of what it's like before putting a deposit down. Milano Lofts is a historic building in DTLA financial district. Living in a historic building means you'll likely get more square footage than other more modern properties in the area, with less amenities and more wear and tear. It does NOT mean that you should expect the management company to ignore maintaining the property. The property management company (Equity) operates both this property and the larger Pegasus property one block behind it. Milano has a gym with two treadmills and a dated weight machine and a small rooftop deck surrounded by HVAC units - there are NO other amenities on site and unlike many other companies that operate multiple properties in DTLA, you do NOT have access to any amenities at the Pegasus property. The Units: If you're lucky enough to have a unit that comes with a washer and dryer, the dryer vents into the unit. The dryer in my unit is not a true ventless dryer that converts heat to condensation, but instead it's a traditional vented dryer that is vented INTO the apartment. This means your windows have to be opened when you use it and even with a lint filter, every cycle shoots lint across the apartment. The floors are white tiles that were not installed properly. You can expect a number of them to be chipped, cracked, and uneven across the entire apartment. If you're touring a vacant unit, walk barefoot across the floor and check the bottom of your feet - they'll be black. This is what you can expect if you move in as the units are not properly cleaned prior to move in. The bathrooms within have cracked/chipped counter tops and mirrors and rust and mold will be throughout the shower as well as the vanity. Hot water is only working when it wants to so taking a cold shower should be expected. The kitchens will come with cabinets with their finishes chipping off, appliances dented and with plastic pieces broken from them, and rust all throughout the bases of the counter tops and kitchen islands. Keep in mind you're getting all of this for the price of $3,000+/month. Parking is not included which will run you another $200/month on top of that. There are close to 10+ brand new/newer properties near the Staples center with a ton of amenities for this or less. Why would you want to live at Milano? The Property: Security is stationed by the main entrance and works when they want to. If they don't feel like showing up, there will not be security present. Of the entire security staff, there is ONE individual (Amin) that actually goes above and beyond constantly and should be running the property as he might actually address issues as they arise. There are four elevator doors, but don't let it fool you, two were blocked when the building was converted to apartments (one is a trash chute and the other is likely where the property manager hides during the day). This leaves two elevators - one of which shakes when it gets to the desired floor and freezes for about 15 seconds before the door opens - if it's opens. As of early December 2018, one of these two elevators (the better of the two) went out of service. It was out of service and went unaddressed by management. This left one half-functioning elevator. As of yesterday, the one remaining elevator went down for a third time this past month. This means your only option is to take the stairs. If you're lucky enough to live in the 13th Penthouse floor, you'll be climbing 234 stairs to get into your home, simply because the management once again chose to ignore an issue when it should have been addressed when it first happened. The parking garage was just broken into with car windows smashed because the entrances are not secured and regularly checked. Equity - instead of sending multiple emails letting us all know you "understand and apologize" for these inconveniences, how about actually doing something for the residents that are dealing with this? You're still getting you're monthly rent from all of us while you let these issues go unaddressed when they occur. Since there are 234 stairs from the ground up to the top floor, how about crediting all of the residents $234 for the month?

To be 100% honest when I moved in I thought this was going to be a nice community. Well.... was I wrong! When I first moved in I was first lied to by the leasing agent saying construction would only be 6 weeks try 7 months of my lease was their construction not to mention my unit had something wrong with every 2 weeks from water pressure to broken drains to lousy maintenance and food under my Sink and fridge from the tenant before me. Disgusting! Not to mention staff and management never ever ever help! They are very ignorant to renters rights and even had the audacity to tell me that the "mold" in my bathtub was mildew when it's clearly black mold. The garage and whole building are extremely unkept. And with what I'm paying I could be living way better! The lack of tenant care is also terrible! I've been emailing them about lighting that's been out for 2 months no one still has changed it. Not to mention the dust from lack of Insulation on windows! I thought living here would be great however it pushed me into a deep depression and the lack of peace drove me crazy! They also discriminate against mental health. I've lived all over la I've never had any issues until I moved to this building and as you can see if you read the reviews I am not the only one with the same Issues. I FORGOT TO MENTION THE BUILDING HAS BEEN BROKEN INTO MULTIPLE TIMES! CAR WINDOWS BUSTED AND THIEFS STOLEN NOT ONCE NOT TWICE BUT 10 TIMES or more ! TAKE YOUR MONEY SOMEWHERE ELSE SO YOU CAN HAVE PEACE !

Beware the smoke monster! This photo* was taken from the 5th floor of the Milano lofts building and shows an exhaust pipe from the building next door. At least twice a week, Monday afternoon and random day of weeit releases a huge amount of smoke and lots of noise. I contacted Milano lofts to look into it, included this photo and a video, they didn't want to take notice. Be careful if you have any allergies or asthma! It also makes the apartment very dusty and lots of additional cleanup. *photo loaded onto photos section

MOVE OUT DAY UPDATE: Both elevators are again broken and no management is available in either this building or Pegasus. No extra security on the stairwell door, again, so I'm having to hike the stairs to the 12th floor and play security guard, removing 2 separate drugged up transients from the building myself. Lawyers have been contacted.

My experience here at this complex has been a mixed bag. While the staff is polite, things seem to be all over the place. From the beginning there were things that happened with Milano Lofts that have made my experience extremely stressful, and now they are making me pay an additional month of rent after my lease is up. Here is a Los of the issue I have had with this complex: -Elevator not working, all the time -Never added to call box (after asking several times) -Never provided code to enter building, after asking (could only use fob) -No one was available in the office on my move in day, forced to wait across the street at Starbucks for almost an hour -Washer / Dryer Broke down several time, even after "fix" they basically still did not work -Windows Unsecured , old, would break down or piece breaking off -Was given a parking spot, then it was taken away. Then I was told I would get another on site in a month, but it never happened -Water was always cold, issue with plumbing -Several leaks from Washer that damaged my property -Had a stalker come in from the outside of the building / homeless consistently in the building This is a very unfortunate experience I've had at this place. So just be aware that location my be nice for downtown but comes with a lot of additional headaches.

Dallas did a fantastic job quickly fixing my leaking A/C especially during a hot summer day. Thanks so much!! Keep up with the great customer experience!!

We loved in milano for 2 years and absolutely loved the place. The price is an absolute steal for the amount of space we got. If I didn't get a job relocation to New York would have stayed there for a long time. We would have friends and family over all the time because the place was large and centrally located. Large windows so the lighting was always great. Even in the bathroom which is rare. We always used the island. Almost never used our dinner table. The roof top is not as big as other buildings in DTLA but the other building rooftops were always packed you had to fight for space. Milano's there was rarely anyone up there so it always felt like we had our own private space. Also it's in the middle of the all the big downtown buildings so it has this amazing city vibe. We always had friends up there for wine at night. As far as in the management, Alex and his team were always great. Responsive and if there would be anything we needed to be fixed it would usually be fixed within a day or 2 by the maintenance team. Which by the way was super easy to request through an app. The front doormen were also great and friendly. The only complaint i had was that sometimes both elevators would go out and we would have to use the stairs. Also I wish the doormen were 24 hours instead of just evenings. But that's it. Other than that the pros faaaaaar outweigh the cons. We already miss our place, especially compared to these terrible building in New York. Lol.

I lived there in a 600-feet studio for a year. In the last month before my lease ended, they increased my last month rent from $1900 to over $2500 without notifying me. I've only found out after moving out. They not only took all my $900 security deposit, but also claim I owe them money. It has been a derogatory farewell gift they gave to someone who has lived in the building for a good 12 months. If you can afford spending that amount of money in rent, I highly recommend you to look elsewhere. They are not worth the money and the potential hassle.

Most terrible leasing experience I've ever had. Called to make an appointment, called ahead to tell them I was running late, then all of a sudden when I get there there is no parking and they tell me that there's no reservation for me and they can't help me since someone else is coming. I left work early for this crap. Complete shit show for someone asking over 2k for an apartment get it together you idiots

The service I received from Dee is the reason why we chose this place. She made my sign up/move in experience smooth and easy. The unit was clean and ready to go on time. We have a beautiful small unit with a great closet. The unit is quiet and peaceful. Really suits us. Wish the front door security was more reliable and consistent. Overall, pretty happy so far.

I have been here for 3 years and absolutely love my space. My views remind me of NY! Great staff always accommodating and friendly!

After 10 emails back and forth to schedule a viewing, the leasing agent still forgot to put it on his calendar. After waiting 10 minutes, he came back from break and showed me an empty, leased 750 sqft studio. The leasing agent informed me units are typically "pre-leased," or leased sight unseen. I haven't encountered that anywhere else in my apartment hunt in LA. It ended up being smaller than I had imagined anyway. When I asked about viewing anything larger, I was told that it's unlikely I could view a one bedroom before they are already leased, but that I would be contacted next month if something was both vacant AND not yet leased. This isn't San Francisco or New York. Also, Milano Lofts can chill it with the daily "schedule a tour" emails.

The rooms are just beautiful inside. They're very spacious with a good view of the street. iI's all updated and very modern inside including the bathrooms. The only thing is all night and day long you can hear how loud the streets are with the honking. I don't know if they're doing construction but it was really worn down from the garage to the elevator to the room. The parking garage is so packed and it's really difficult to get to your parking spot with how steep the hills are. Not much of a lobby but once you are in the hallway of your floor it looks like a hotel.

The apartments are beautiful and have large windows, which let in a lot of natural light. If you get an exterior facing unit, the view of the city is just incredible. I like that it's a small apartment complex as it stays super quiet, especially on the weekends. I can't hear my neighbors at all. You can hear the traffic outside, but that's because you're in downtown. You should expect that if you're going to live anywhere in DTLA. I love that there's always a security guard downstairs supervising the entrance and the lobby. And you can't beat the price for the location. I easily walk to Whole Foods and my gym on the regular. The staff have been very easy to communicate with before and since I have moved in. Also, last Friday I submitted a service request for my shower at around 9:30am, and Joel from the Service Team showed up less than 3 hours later, around 12pm, to fix it for me. I was super impressed with the quick turnaround time and I'm thankful to the staff for their attentiveness to the residents and the building.

I found my next home! My leasing manager, Dee, was extremely thorough in her tour of the available units doing a great job showing me different floor plans, the different amenities and security features of the building, but also addressing day to day living in the building and area as well as taking time to understand my circumstances and taste to present a unit that I fell in love with at the Milano Lofts.

Service is excellent maintenance staff is incredibly timely. Units have character high ceilings great views solid amenities. And wall space for art unlike a lot of other modern buildings downtown

I hate to say it, but I'm really disappointed with the current management. New staff and a huge increase in my yearly renewal. I always defended the previous crew, but can't do the same with this new management. I questioned the increase and was told it's only based on "market" and whether you're a good tenant or not has nothing to do with it. I'm aware of three neighbors moving out, Fact is DTLA is flooded with new apartments with amazing amenities, so why stay with Milano which has almost none. They don't care. Lesson learned. Grade F for customer service.

Lived at the Milano just under a year, and chose to leave becuase of a huge rent increase, amongst other issues. The staff at the Milano is awful. Specifically leasing agent Ian and manager Chris. They are unattentive, rude, and far more focused on the tenants at their other properties. It's like the Milano doesn't matter to the management company. Something is constantly broken, the elevator, the front door, the water heater, etc. Don't even get me started on security. The fools they hire to do security make no attempt to recognize tenants and will leave you standing outside with your hands full, and refuse to open the door for ANYONE even delivery guys or friends of tenants. They have a sign in sheet for visitors that is rarely utilized unless they decide you specifically look threatening. Not to mention, they security guys are often just asleep or watching netflix, they're just terrible and it's clear they're not incentivized to be helpful. There's been at least 6 or 7 different guys hired/fired as security since we've been in the building. When we viewed our unit it was staged, with a huge rug covering the majority of the floor. When we moved in, it was clear that the floor was ruined where the rug was. The tiles were cracked and raised, making it very, very unsafe. It took them nearly a month to even acknowledge the issue. When the tilers came they left glue ALL over the floor and the Milano wouldn't send maintenance to clean it up, so we went from a broken floor to a disgusting floor. They also failed to match the color of the tiles. We also had several other issues with maintenance requests, and just management neglecting to reply to emails. For instance I emailed to get our final walkthrough done and they never replied, willing to bet they keep our entire deposit too- will update. Our unit was very pretty, most of the neighbors were friendly, but the management was AWFUL, just really awful.

I just moved into Milano lofts and I am very happy! All the residents I have met are very nice and the staff are so nice and attentive. I am so glad I found this property through word of mouth and I totally recommend to anyone this place!

Worse rental experience of my life. Don't expect to get a penny of your deposit back because they will find any excuse to keep it, and ASK FOR MORE. There is no way to dispute with them (such as seeing an inspector report), and they have all the power to charge you as much as you want. I have gotten harassment calls even after I moved out. STAY AWAY FROM THIS PLACE.

I've lived here for almost a year and really enjoy Milano. I fell in love with the floor to ceiling windows and the amount of light that comes in. My apartment is super spacious and I rarely hear my neighbors. I have the stackable ventless washer/dryer which isn't all that bad - I just have to do smaller loads. The entire team both sales and service have been extremely helpful. Love it here and highly recommend!

Pro's -Great Location -Modern, quality finishes -Nice tile floors -No extra charge for pets -Value - price/sqft/location -Good management -Soundproofed from other units. Cons -Old windows - very noisy if you're too low and face the street -The refrigerator door opens the wrong way and you can't change it -The washer/dryer combo is worthless (there are washers & dryers on the top floor though) -No rooftop pool -No balconies -Expensive under-building parking Overall, for the price we pay I don't mind giving up some small conveniences. For a well appointed, clean, safe apartment I feel like we're getting a steal!

I've lived at Milano Lofts for the past two years and have very few complaints. I'll be moving out because I anticipate my next renewal offer will be just past my price point. With an increasing number of other options downtown (many with more amenities), I'm okay with it. I haven't had any of the horror stories other reviewers have detailed, and my experience living here -- even with a few small cons -- has been great. The staff in the main office and maintenance has been nothing but friendly and helpful, though the front office is closed for two days out of the week. My few maintenance requests were resolved within a day or two. Compared to other places I've been downtown, security is a little lax: the guards are only available at night and they're often not at the front desk. While a fob is required to get in the lobby, they aren't needed to use the elevators. The units are nice and feature modern amenities and appliances. I have a great corner unit with natural morning light and I love it, but I deal with a lot more noise. The windows do nothing to stop sound, so if you have an exterior-facing unit, you might want to invest in a white noise app/machine and earplugs. Even then, I still wake up from the loud banging from trash trucks at 7 am. I can't speak for the interior facing units, but I would expect they would be a quieter option. Sure, I consider noise part of living downtown, but there are other older buildings in downtown that were renovated to cut down outside noise significantly. I can vouch for another reviewer's claim that the water temperature in the shower does change from time to time. A minor inconvenience that doesn't happen too often. The washer/dryer situation improved in my second year when I was upgraded (or at least it's worked out that way) to a separate washer and dryer. This set-up works much more efficiently than the previous Euro-style washer/dryer combo I started with. As for the amenities, the roof is very simple but great, mostly because of the night-time views. It's also relatively small, with just some chairs, tables, lounges and one grill, but sharing the space hasn't been a problem as the roof is pretty quiet most of the time. You just can't beat Milano Lofts location, and I think that's really what wins me over. It's just a short walk from everything you need: a Metro station, Ralph's, Figat7th, and is central to all the bars and restaurants in South Park, Financial District and Historic Core; and soon a Whole Foods just down the street.

My girlfriend just moved in and the building is really cool. The loft is really spacious and the location is awesome.

I have lived here for 4 years. Apartments are beautiful with large windows. Staff are friendly and helpful (maintenance, office, and security). Location is great.

I moved from out of State and had a very hard time choosing apartments. When I came to Milano, it was an easy choice not only because of the pricing and location but because of the very inviting agent that was there when I walked in, Claudia. Thanks so much

I usually do not write reviews, but I would like to thank the staff at Milano Lofts to make my move in and first weeks just easy and smooth. Dee and Claudia assisted me perfectly in the process of getting approved, as well as being there for me after I moved in. The super Tony is very helpful and fast if I need anything to be installed or exchanged. The courtesy patrol officer for the night, Amin is the good soul of this building. All in all I fell very happy and home here at Milano Lofts. Needless to say that the cool and lofty space I rent is reminding me of my time in New York. Beautiful 1920 landmark building with unique and gorgeous units. Highly recommended.

Macy is incredible. He is very attentive, knowledgeable and professional. He took care of us SO well. Dee helped us one day too. She was very kind while multitasking us with another future resident. Those two were the best.

Elevators ALWAYS broken, and my boyfriend and I have been stuck inside multiple times along with it dropping 4 floors down!

The new management, Equity Residential, has done a poor job at transitioning their new management after the building was purchased. It is far too corporate now, and more importantly, it was left without its community feel. The old manager--and his family--are very much missed, from both a management and neighborly perspective. Less proactive measures are being taken to keep the building clean, despite promises of overall improvement. The elevator walls have been scratched and written on, light bulb replacements are taking days to fix, the hallways are not being cleaned as they were prior, and the security guards are shared with other Equity buildings, so they are never on post at the Milano. There is less overall concern for the building and those living in it, which is a huge disappointment, considering what it was just a short time ago.

I've been here for four full months and feel like I have a good enough idea of what's going on to leave an informed and balanced review. First of all, you really cannot beat the location. It's not as scary as deeper into historical core, and you're honestly in the middle of everything. Bottega Louie, Standard, Whole Foods, Sugarfish, and some 15-20 other destinations are within a 2-3 block radius. Industriel is downstairs and Water Grill is across the street. I'm happy as a clam with the location. I've had minimal issues with management. Maintenance staff is A+, and the leasing staff in general has been great with handling my deliveries and other random issues. The building itself is beautiful and the arched windows are so darn pretty. And I have never heard noise from the neighbors through the walls - the doors are definitely not sound-proof, but the walls and ceilings are totally solid. The security guard on the week nights is one of the most polite people I talk to on any given day, gets to know the residents, and goes above and beyond his duties. I don't cook but the kitchen seems to have everything you'd need. The flip side. My biggest complaint is the morning noise. I know it's a historical building but honestly, double paned windows are a necessity to combat the 6:30am trash trucks that sound like WWIII fought by Transformers and King Kong and will wake you up as many as 3x a week, especially if you're on one of the lower floors. Other nearby historical buildings have double paned windows. The weekend security guard is the opposite of helpful and cannot be more obvious that he hates his job (when he is actually there). Speaking of which, there is no daytime security, which is surprising in DTLA in a building where the average studio price is over two grand. Finally, there are almost no amenities. Realistically, very few people would ever use a pool or gym regularly (I literally didn't miss either even once), but if you are among those people, you would probably have a problem with it. The washer/dryer also sucks. It washes small loads ok but I probably kill a polar bear every time I try to dry anything because it takes like 3 hours to dry like, a tank top. I end up sending my laundry out.