Milano Verticale | UNA Esperienze

I was super disappointed by Milano Verticale. I was hosting a large group of architects and designers and chose this hotel because it looked well designed and had good reviews. To begin the poor first impression, the hotel staff did not have the updated booking information from Booking.com and told our guests that they were not registered in the system, even though I had a copy of the bookings in their names. The evening staff seemed generally uninterested in providing a good first impression, and it took too long to sort everything out. They even assumed we were a different group because we happened to be of the same ethnic background (no similarity in names) Secondly, the smell of the hallways were terrible and stale, as if the carpets always remained damp. The room was spacious but did not feel clean, despite looking like it had been serviced. When I went into the bathroom I found blood splatters in the bidet and on the shower wall. When I brought it to the staff attention the next day, they were very apologetic but they claimed it was dried soap. I cannot prove otherwise, but I really doubt it. The food made us feel sick both after dinner and after breakfast. There was something about the quality of it that just sat in your stomach like a brick. The coffee was a highlight though, and was actually really nice. Overall, I would never come back to this hotel which is unfortunate as it's well located and the rooms are spacious. So much potential but needs a good clean and an overhaul of the food.

This is always my go-to hotel in Milan — simply perfect in every way! It’s conveniently located near Garibaldi Station, the metro, and plenty of great restaurants. The staff are amazing — special thanks to Valentina and Kiara for their outstanding hospitality. If you want a stay with no regrets, choose this place!

This is a four-star hotel that almost feels like a five-star. It's modern. It's clean. It has a great design aesthetic and the room and bathroom sizes are big. The toiletries are of good quality too. It's about a 10-minute drive from the Duomo an area where you can find good places to eat and walk around.

We had a fantastic stay at Milano Verticale! The hotel is stylish, comfortable, and located perfectly for exploring the city (close train attractions and chain town!). But what really stood out was the exceptional hospitality. We had a small mix-up with a minibar bottle, and the staff handled it with such kindness, humor, and generosity 😊 It’s a true testimony to the Italian warmth and professionalism. Highly recommend staying here — and we’ll definitely be back. Thank you for making our trip even more memorable!

The receptionist man who checked us in were super nice. We got upgraded to a junior suite, which was a breath taking room. The room service was super nice and the breakfast was amazing. It was delicous. The staff during breakfast were super helpful and kind. They even made some joke with us :) .

Location is perfect . Walking distance to supermarket shops and resturants . The service from all staff exceeded expectations, the breakfast was sensational , room service food incredible, just the overall hospitality , nothing was too much trouble. Even when leaving on an early morning tour we ordered and were delivered a breakfast bag at no cost by 545am. Would stay here everytime . Only small downfall . It can be loud due to the train . But ear plugs , night mask were supplied and had zero trouble sleeping. May have been our room location rm 110. Still the good far far outsell the bad .

Lovely hotel, and thank you Farid! ||We stayed here for a night whilst touring Milan, and the room was clean and spacious. Couldn’t complain. ||Breakfast was fine aswell. ||At first when we came we saw a bit of a kerfuffle with another customer and one receptionist, but we were speaking to one receptionist called Farid, he was AMAZING. So lovely, he also changed our two rooms so they can be near each other. ||Thank you so much Farid, you made our stay! ||Chow!

Pretty but .....don't bother! We were excited and decided to pay more than normal to have a good experience based on the exciting ads on their website and pictures, even though it was quite far from the Centre. On arrival, we were told that the rooftop is closed, the fine dining is closed and there were no people around. We were the only 2 in the bar for a drink. We felt we overpaid for what was opened. The current room rate was 1/2 the price, which I mentioned to them, but they didn't care. Two people cannot walk in the room at the same time and no where to put your suitcases or any dresser to unpack. Don't bother!