Milano Verticale | UNA Esperienze

Hotel Verticale is my go-to hotel in Milan. Whenever I’m in the city and there’s availability, I stay here – I’ve never really felt the need to look elsewhere. The rooms are modern, quiet and, above all, very clean. The bed is really comfortable, the layout of the room makes sense and the amenities are exactly what you need when you’re travelling for work. The staff are consistently helpful and professional, both at reception and at breakfast. Breakfast itself is a real plus: generous, with very fresh products, a good selection of sweet and savoury options and some well-prepared dishes that go beyond the usual anonymous hotel buffet. Because of all this – the quality of the rooms, the cleanliness, the service and the breakfast – the overall experience feels much closer to a 5-star hotel than a standard 4-star.

Good location near many cafes and restaurants and 20 min walking to Dumo. The rooms were good size. Excellent communication via email prior to arrival respecting our request of 2 adjacent rooms. Easy check out and responded to our request for a car to the airport. Check in took little bit long time but they upgrade our rooms according to our genius level in booking.com. Far from train station and not very central.

I was super disappointed by Milano Verticale. I was hosting a large group of architects and designers and chose this hotel because it looked well designed and had good reviews. To begin the poor first impression, the hotel staff did not have the updated booking information from Booking.com and told our guests that they were not registered in the system, even though I had a copy of the bookings in their names. The evening staff seemed generally uninterested in providing a good first impression, and it took too long to sort everything out. They even assumed we were a different group because we happened to be of the same ethnic background (no similarity in names) Secondly, the smell of the hallways were terrible and stale, as if the carpets always remained damp. The room was spacious but did not feel clean, despite looking like it had been serviced. When I went into the bathroom I found blood splatters in the bidet and on the shower wall. When I brought it to the staff attention the next day, they were very apologetic but they claimed it was dried soap. I cannot prove otherwise, but I really doubt it. The food made us feel sick both after dinner and after breakfast. There was something about the quality of it that just sat in your stomach like a brick. The coffee was a highlight though, and was actually really nice. Overall, I would never come back to this hotel which is unfortunate as it's well located and the rooms are spacious. So much potential but needs a good clean and an overhaul of the food.

I recently stayed at your hotel again, and as always, it was a wonderful experience. This is not my first time here, and it certainly won’t be the last. Every visit reminds me why I keep coming back. I want to give special thanks to two members of your staff who made my stay even more enjoyable. Fabio was incredibly friendly and welcoming, and his professionalism truly stood out. I also want to highlight the blonde lady with glasses who was on shift today (27-11-2025 at around 3:30 PM). Unfortunately, I forgot her name, but she was exceptionally kind and helpful. Both of them are a great credit to your team. Thank you once again for the excellent service. I look forward to my next stay!

Everything was great! The room is beautiful, very dynamic elegant architecture, surfaces, closets, lighting. The bathroom and shower was exceptional. All of these things conspired to create a perfect traveller's living environment. Restaurent was STELLAR!

I had a very disappointing experience with this hotel. At check-in, the hotel charged me a €100 security deposit and clearly confirmed that it would be refunded after check-out. I stayed 6 nights, and €7 per night (€42 total) was deducted as city tax, which I have no issue with. However, the remaining €58 has still not been refunded, even though more than a month has passed since I checked out. This long delay is completely unacceptable and reflects poor handling of guest payments. The lack of professionalism and failure to refund my money in a reasonable time left a very bad impression. I would not recommend this hotel and will definitely not stay here again.

This is a four-star hotel that almost feels like a five-star. It's modern. It's clean. It has a great design aesthetic and the room and bathroom sizes are big. The toiletries are of good quality too. It's about a 10-minute drive from the Duomo an area where you can find good places to eat and walk around.

Terrible experience. The jacuzzi was not working so we reserved the sauna, the key didn’t work so we had to go back to our room to call reception. They told us the key would work, but when I went back down, the second door was also locked. We had to call again and wait for a staff member to come. Inside, the sauna area is poorly organized: two showers, one with only shampoo and the other only shower gel, so you have to switch while showering. No clock to track time either. Very disappointing for a hotel of this standard.