Brie07
Google
We went back and forth about booking the Stay & Play package at Millbrook and eventually decided to go for it. Unfortunately, my husband hurt his back on the way over, so he was only able to enjoy one of the golf days instead of two, completely not the resort’s fault, but it did take away from what we had hoped for. On top of that, we forgot breakfast was included on the first morning and missed out there too (again, on us, totally not on the resort). (This is not the reason for rating). ||That said, for the price point (around $758 per night), we did have higher expectations of the overall experience. The rooms and the location were absolutely beautiful, definitely no complaints there. But the wellness centre was closed during our stay, as was Smithy’s Smokehouse. When we booked, it showed as open in September, but during our stay, we were told it was weather dependent, which was disappointing but understandable as it is an outside location. I completely understand there are different opening times as well as areas needing to undergo upgrades, but this should be reflected in the price. ||Another downside was the overall feel. Some of the other guests we encountered were quite rude, which once again, obviously isn’t the resort’s fault, but it did affect our experience when we were hoping for a relaxing, welcoming getaway. When I did raise some concerns though, the response felt a bit flat, and nothing could be done, not even a small gesture like a couple of coffees, a voucher to the Hole in One café, or something simple to acknowledge the missed inclusions and closed facilities. Once again, we acknowledge not their fault about us missing breakfast or my husband hurting his back, but I have worked in hotels and I would have absolutely offered the guests something to make their trip more memorable. ||The staff in the golf shop though were so incredibly friendly and lovely and could not be more accommodating. They made our trip to be honest :)||After doing a more deep dive into the reviews after our experience, many are saying the same thing about how overpriced it is and I couldn't agree more. ||Overall, Millbrook is stunning and the rooms are lovely, but for the price, I walked away feeling a bit disappointed.