Zahi Afsar
Google
⭐⭐⭐☆☆
Decent stay, but definitely in need of refurbishment.
On arrival, I was greeted warmly and my luggage was taken care of a great start. However, check-in was frustratingly slow. It felt like I was waiting 15 minutes while other guests were checked in quickly by different staff. The person assisting me couldn’t explain what was going on, and if it was a system issue, it would have made sense to get support from another team member.
The room itself felt very tired and dated. This hotel is definitely in need of a full refurbishment it’s starting to show its age, especially when compared to newer or updated properties nearby. For the price you pay, I’d honestly recommend staying across the road at the Hilton Garden Inn, which currently feels more modern and better value.
That said, the executive lounge was the highlight beautifully refurbished, with attentive and friendly staff. However, the food options during the complimentary service were disappointing and very limited. It felt like there was barely anything available.
The complimentary boat shuttle service is a lovely touch and adds to the experience, and I also want to recognise the housekeeping team they clearly try hard and do a good job.
Overall, I’d consider staying again only after a full renovation. The potential is there, but right now, it’s not living up to the Hilton name in some key areas.