Millennium Mitsui Garden Hotel

Love this Mitsui Garden group of hotel. The location is excellent. Take Keikyu line private train on Limited Express can get you to the Millennium hotel straight from the Haneda Airport. The A1 exit has the elevator which makes you carry your luggage easily straight to the hotel lobby. The size of this hotel room is standard in Tokyo, not too big but with a small sofa. Enough space to open up 2 big luggage. The service is excellent too. All Ginza malls are within 5 minutes walking distance.

After reading about how the Mitsui line of hotels is a reputable chain of Japanese hotels, I figured this hotel would be a safe bet, certainly at least in regards to cleanliness. I was, however, quite disappointed with the cleanliness immediately as I entered the room. First of all, all standard queen rooms with the bath shower only face the interior of the building, meaning there is no view at all. This fact will not be readily apparent on the third-party booking website websites, but only if you look at the room specifications on the official Mitsui website. Second of all, there are a plethora of wear and tear changes throughout the room e.g wallpaper, baseboards that would benefit from retouching. After shifting through other reviews dating up to a few years back, this does not seem uncommon, so I am curious about how seriously upper management actually considers and addresses these concerns. Third, I found the state of the bathroom to be the least up to par with Japanese cleanliness standards as compared to the handful of accommodations I stayed at throughout my two week trip in Japan, including a 2 star hostel. The detachable showerhead is in dire need of a deep clean as you can see the calcium deposition in the photos. The detachable showerhead holder also had a lot of grime building up on it. Overall, the frosted glass encasing of the shower has shown its wear overtime, as there are watermarks from top to bottom. I will give kudos to the staff member who immediately offered to arrange a room change— whether or not the room is any cleaner has yet to be determined. Overall, for this price point, I would not stay here again. I think it would be beneficial to stay at a hotel that is more newly constructed as the wear and tear over the years is becoming quite obvious with this particular Millenium Mitsui Ginza hotel, and it does not appear that the housekeeping staff have been trained to work with attention to detail.

My wife and I stayed here for a week in Ginza. The king room was a good sized room. Very clean and well maintained. The location was perfect for exploring Ginza. We were only a 4 minute walk from the center of the city. There was a train station entrance in front of the hotel. What shined the most was the exceptional hospitality and service team. We checked in an hour earlier than our room being ready. The front desk team gladly held our luggage. Upon returning after lunch to retrieve our key cards, they had already moved our luggage into our rooms. We ordered a full size luggage from Amazon to pack all of our shopping goods home. When the package arrived, the front desk called our room and gladly delivered our suitcase to our room. Stay here, you won't regret it.

Very nice hotel. Wonderful service and very clean. Great location in Ginza. We had 2 rooms: one corner deluxe king room and one standard room. Both had a refrigerator, but only the king room had a coffee (Nespresso) machine. I believe also due to limited space they didn't have a microwave or washer dryer in these type rooms. There is a shared microwave on the 2nd floor.

The service by the Mitsui group is definitely an excellent one. We had help in making some restaurant reservations and appreciated the assistance. The hotel is also well-located, near a Lawson and Family Mart. Ginza 6 with plenty of restaurant options is a short walk. There are plenty of excellent ramen places by the next block and with the main Ginza district a block or two away, there is a lot to see around the hotel. The room was rather small and with the carpeted flooring, it was unfortunate that the room felt dusty despite the presence of a humidifier. Other than my issues with the level of comfort of the room, the bed and the pillows, the stay was nonetheless fine.

Stayed 11 nights here in November on a business trip. Location is excellent. The room was pleasant if predictably quite small. However, the facilities feel somewhat lacking. The basement restaurant lacks ambiance, is rarely available to use as a public space, and doesn't operate as a bar, so doesn't work as a meeting point. The lobby is otherwise rather small. If there was a public bath on site, as some photos on the site suggest, then it was well hidden. Lastly, and most galling, I provided my Mitsui Garden loyalty number at check-in--only after checking out was I informed that I earned no points whatsoever for the thousands of dollars that I'd spent because I booked the hotel through my corporate travel site (as most of us in the corporate world must). Had I known this, I would have changed hotels immediately. Contacting their support had the same effect as talking to a wall and got me nowhere--no empathy, no willingness to listen much less understand. The Mitsui Garden policies around Loyalty certainly don't match my expectations at all.

This hotel is all about location. There’s an elevator right next to the hotel that takes you directly to a metro station with a direct connection to Haneda (HND) Airport. Just be sure to take the correct train. if you miss it, simply get off and catch the next one. As long as you’re heading south, you’ll be fine. The staff is very friendly, the hotel is clean, and complimentary water bottles are provided. The room is a bit small, but that’s typical for Tokyo, especially in Ginza.

Prime location, and helpful staff, nice room. However the breakfast is the reason my rating will be a 3/5, and I see this in other comments as well. As a five-star hotel, the breakfast was incredibly disappointing. The bread was stale, the eggs and bacon I ordered were cold, on top of that staff members start hovering over you right at closing time (10.30) saying you have to leave, and not even allowing you to finish your last bites, and not letting you take the plate to even finish in your room which is absurd. We’ve traveled to many countries and stayed in many hotels, never have I had someone stand next to my table watching me chew my food and tell me I have to go (this is all at 10.30; I would understand this behavior if it were way past closing time, but right at closing time is disrespectful and very weird).

This hotel is a convenient location if you're looking for something walking distance to the Tsukiji Outer Market and Ginza shopping center. There is an entrance to the Higashi-Ginza Station a minute outside the hotel. The room felt a little cramped once we put our luggage inside and the shower was very small. The lobby always seemed chaotic around check in/out time. I would only stay here again if I wanted to be close to the Ginza retail stores.

Beautiful hotel in the heart of Ginza. Unmatched service, beautiful rooms and the most delicious buffet breakfast ever. The only criticism I have is that the rooms are very small but then of course this is in the heart of Tokyo. It's still fabulous regardless

Excellent place to stay in Ginza. Staff is wonderful, rooms are big and clean, and the location is awesome. Right next to TWO train stations. There is also a family mart and a lawsons a couple min walk away. Safe and tons to do around the area. The price was reasonable compared to other hotels during this busy toursity time and this is definitely a place i would stay again. I mainly chose this place because the ratings on how clean it was and how close it was to the stations. Very convenient to get places. There is also a restaurant downstairs with a breakfast buffet in the morning. If you don't feel like going that way, you can always just pick up something at the convenience stores a few blocks away. Check out is at 12pm which is pretty late for a hotel. They will also hold your luggage for you after you check out which is great since our flight wasn't until evening time. The price was very reasonable compared to other hotels during this busy toursity time and this is definitely a place i would stay again.

Great location, 2 bottles of water a day, helpful house keeping. Room was filthy. Couch had multiple stains, bathroom was not cleaned, there were stains on toilet room walls and doors that were not cleaned from previous occupants some even at eye level??, there was dust on the shelves and counters that could have easily been cleaned. The hotel leaves a bottle of cleaner so I had to clean my room when I arrived. Not sure how this is a 4 star hotel, but I guess it's a good location and the stations are nearby. Would not stay here again.

Hotel near high end shops, train station, Haneda Airport. Room Amenities gives out free water bottle 2 per day, mini fridge, kettle, coffee drip with creamer and sugar. Shampoo, Conditioner, body wash even PJ is also provided and indoor slipper. There's a Restaurant buffet breakfast downstairs, but for lunch dinner you need reservations. The Rooms are not very spacious but it's manageable depending on your family size. Overall the hotel is clean and staff are very helpful and everything near by is walking distance from 7-11, Family Mart.

It was an amazing experience! The hotel is easily accessible, clean, and everything we expected is there!

At the top of the features list is the location. If you are looking to be in the thick of the crowd, this is probably it. It is just two blocks away from the most high-end stores in Tokyo's Ginza district. Yet, the hotel is just far enough from the primary street and is somehow shielded from the noise and the actual foot traffic of all the tourist and locals. Restaurants are so plentiful that you can actually stay here for several weeks and visit a different restaurant for every meal without repetition. There's even a McDonald's and a Starbucks a few blocks away. It's somewhat of a boutique hotel but is subtle in style and almost sterile looking. The more striking thing about all the decor is the artsy wall behind the front desk. There is no concierge but the front desk staff is extremely helpful. It seems perfectly suited for business and holiday travelers alike. The common areas and room are clean the way you expect from a Japanese establishment. The room is small by American standards but big for the location. One weird thing was the arrangement of the bathroom, where the toilet and bathtub/shower were in two compartments while the sink was outside and part of the bedroom. There were some heavy curtains you can draw to create a separation from the bedroom though. I found it to be somewhat awkward. The shower was something you have to get used to. Once you close the door, the whole open area outside of the tub is where you shower; the walk-in area is essentially the shower enclosure. The walls surrounding the bath and toilet were frosted glass, so there's not much in the way of insulating. Also, you'd better be comfortable with whoever you are sharing the room with, because you can definitely see silhouettes. A motion detector was one of the features of the washlet, so that the seat would automatically lift up whenever you opened the door to the toilet. Included in the daily housekeeping is a set of pajamas on every bed that is changed daily, so that was something I'd never seen before during all my previous trips to Tokyo. The beds were comfortable and the comforter was just the perfect weight. The in-room safe was handy in terms of storing my stuff A cash exchange machine was in the in lobby for convenience, although I found an exchange store around the corner that offered really good rates. Plus, a subway station was right outside the entrance to the hotel. If you're familiar with Tokyo, you know that there are several independent lines when it comes to public transit. For most of my destinations during my stay, I found it better to just walk a few blocks to Tokyo Station to begin my journey. However, the line right outside the hotel takes you to both airports, so you can't beat that in terms of accessibility. Despite the strange bathroom, all the other features make up for it. It really is a great place to stay.

Very nice hotel in the Ginza district. Location: off the main strip of shopping but within a block walking distance of high-end shopping and 5 blocks from Tsukiji Market (old fish market). It's also walking distance to train stations (depending on which one). The Tokyo station is just over 1/2 a mile from the hotel. Staff: Very friendly and helpful. They say hello to you as you walk out of the elevator banks every time. They do speak some English and can help you with directions and some of the common questions one would ask. Rooms: Rooms are kept clean and come with a variety of everyday needs like toothbrush, hairbrush, some Shiseido samples...etc. They do have WiFi in the hotel but it can be spotty at times but we didn't have any major issues. The bathroom shower and tub is in its own walk-in room such that the floor is a small step down because you water will be all over the floor. The toilet is in its own separate room too. The rooms are very small but okay for 2 adults. Television is limited in American channels; I think we only had BBC and one Fox sports channel. Restaurant: We only tried the breakfast buffet once. It was 2500¥ per person. It had a mix of Japanese and Western style food. It's not a large buffet selection compared to breakfast buffets in the US. It's convenient but you're better off going to the Tsukiji market for breakfast if you like sushi as it's close and pretty reasonably priced for sushi.

I loved this hotel! You're right above the metro so it's easy to get around everywhere. The hotel is very clean and the staff goes above and beyond to help you with any needs or questions you have. I love that we were able to get here without needing a transfer from Haneda International Airport. I would highly recommend this hotel to anyone visiting Tokyo.

Our stay here was lovely. On our last night in Tokyo, we arrived to a very nice, techie and much larger room than the previous 8 nights at two other hotels. It was a welcome change, for sure. Check in was smooth and the staff was very kind. Their English was better than most we encountered throughout the rest of the trip. The room separates the bathroom into three: the shower/bath, the toilet and the sink. This really speeds up getting ready when you have two people in a room. The toilet seat automatically opens and closes, and automatically flushes. It's the little things that make you smile and enjoy a place. The beds were comfortable, and the blinds kept the room nice and dark. Despite being in the heart of Ginza, it was very quiet and easy to sleep. There was drip coffee and tea for the morning, as well as two complimentary waters. Location wise, it was great! About 3/4 mile to Tokyo station, about 4 blocks from the famous Tsukiji Fish Market, and about 6 blocks from a restaurant row called the corridor. I'd definitely stay here again, and hope to sooner rather than later!

This hotel is new.. prices are very good not pricey at all .. We got the room with free breakfast great deal !! Good service and outstanding and close to everything basically this area is like staying close to rodeo drive amazing.. and clean and super friendly and you can use the public bath .. Please if you have plans of making a trip to Tokyo consider this hotel ..

It's true, the location for this hotel in Ginza, Tokyo is perfect! The walk to Tsukiji Market was a very short 10 mintues. Also less than a 5 minute walk are Lawson, 7-11, and FamilyMart. If you do your research, as for room size you will already see that they are relatively small compared to things back home in the US. What is worth elaborating on is that the staff was very helpful and accommodating. For instance, my Husband and I just happened to arrive at a time when there was heavy snow in Ginza. Because we had 3 suitcases with us, we were hoping to have our luggage shipped to our next hotel in Kyoto [instead of lugging them around in the snow]. Fortunately for us, the front desk was able to seamlessly deliver our luggage via Yamato Transport. Having 3 less things to worry about was such a relief! Note: The only thing to be aware of is that we had to pay for this service in cash and could not add it on to our credit card on file with the hotel. However, they filled out the necessary paperwork and arranged everything for us.

Perfect location - conveniently located next to the Higashi-Ginza Station. Staff was friendly, welcoming, and spoke English, which helped a lot. Our room was not large by American standards, but it was more than enough room for the two of us and it was extremely clean! There was also a restaurant located on the bottom floor which served breakfast, lunch, and dinner. It was ok. I would definitely come back here because of the location, service, and cleanliness.

Very nice hotel, clean, quiet and modern. Small accommodations and beds not as soft as wanted but everything very good!

Awesome place to stay. Great location. Comfy rooms. Helpful and gracious staff. Would totally stay here again!!!

Location is outstanding -- steps from some of the best shopping in the world and the subway station is literally right outside the front door. Rooms are on the small side but not unusually so for Tokyo and not bad at all for one or two people unless you plan to spend all your time in the room. Everything about the place is very modern and high quality. In fact, the shower is probably the best I've ever had in a hotel and separating the toilet, shower, and sink seems especially convenient for couples staying together. There were a few cheaper options when I booked but I think this one is a great deal considering the location and amenities.

This hotel is a great hotel for tourist to stay at. There are places downstairs that will lead you to taxi, convenience stores, and food. The hotel itself is very clean, and the ambiance is high class. I give this place a 4/5 star because it wasn't mind blowing- although it is still a great place to stay at.

Excellent location! Very convenient to Higashi-Ginza Station (A &a H lines) - like you are at the entrance when you walk to the sidewalk! Very modern look and feel. Staff has good English skills so made checkin and a few questions very easy. Restaurant located on the basement. I would stay here again!