Sonia V.
Google
NOTE :DON’T Stay at Millers Apartments
Dirty ,Bed mites ,Blood on linen ,Mattresses dirty .
Dear Hotel Manager’s
I am writing to formally express my disappointment regarding my recent stay at your hotel.
We were there to celebrate my husband 60th birthday with our family.
I chose your hotel because of its convenient location. I had originally requested a three-bedroom suite but, as none were available, we booked a two-bedroom suite with a roll-out bed instead.
On the first night, my 21-year-old son slept on the roll-out bed and woke up covered in bed bites. After that, he had to either sleep on the leather lounge or share the bed with us, which was far from ideal. We reported the issue to the front desk, and a staff member was sent to inspect the beds. We also showed photographs of the bites, but we were told they couldn’t see any signs and that “the mites might have just moved.”
We were then advised that we would be moved to another room on the fifth level. However, when we returned later that afternoon, we were told that the room was no longer available and that there were no other options. This was handled very poorly, and we were left to remain in the same room despite the issue. The situation was extremely uncomfortable and unsettling.
Later that evening, another receptionist said she had found us a replacement room, but it was located right next to the escalators and was noticeably smaller than our original suite. As a result, we decided to stay where we were. I ended up disinfecting the area myself and refused to use the lounge for the remainder of our stay.
Additionally, we hired a car and were informed that parking was available downstairs, but we were given no clear instructions on how to access it. The parking area itself was very tight and only suitable for small cars.
What I found most disappointing was that, despite the poor handling of the situation and the inconvenience we experienced, we were still charged in full. I do not believe it is fair to pay for a room with a bed that had mites and caused such discomfort.
Overall, the service we received from the front desk was unprofessional and lacked basic courtesy. A simple greeting or acknowledgment when guests arrive or leave would go a long way. Unfortunately, this entire experience left a very negative impression of your hotel.
I would appreciate it if you could review this matter and consider an appropriate response or compensation for the inconvenience we endured. I have photographs available should you wish to see them.
Thank you for taking the time to address this matter. I look forward to your reply. Thank you for your email. I have carefully considered your correspondence.
While we initially offered a $300 goodwill refund in recognition of the inconvenience you experienced during your stay, this offer is now withdrawn. Your decision to publicly escalate this matter via social media, despite the actions taken by our team to address your concerns, has taken the situation beyond the scope of what we are able to resolve financially. As such, no further compensation will be provided.
We continue to uphold our commitment to professional service and maintaining a welcoming environment for all guests. I sincerely regret that your experience did not meet expectations and thank you for providing your feedback.