Gabriel H.
Yelp
Absolutely Horrifying Experience!
I don't even know how to begin describing how disgusting our experience was with our server, Roxy. What was supposed to be a quick, lighthearted outing with friends turned into something out of a nightmare. We came in just to enjoy a couple of drinks, relax, and share some laughs. Instead, we were met with the most vile and unprofessional behavior I have ever witnessed in my life.
From the moment we walked in, the hostess told us the server did not want any more tables, and would rather us order from the bar. We said okay thats fine and once we were seated the hostess said we must order from the bar. Once we sat the hostess actually told us we had to order from the server assigned to that section, which was totally fine with us. The server Roxy finally arrived 20 minutes after we were seated. She began the conversation with what do you guys want? We're about to close so hurry up and order. We were alittle taken back, but gave her the benefit of the doubt considering it was after midnight. she then proceeded to ask for all of our IDs, even though we hadn't ordered anything yet. there was three of us, my wife and I ordered a bottle of wine to split, she then said that she could not split a bottle of wine and only give it to one person. That left us a little confused because all we wanted was to split a bottle. She then agreed to split the bottle and told us we had to pay immediately. we were a little confused because it was only 12:50 AM and she had said last call was at 2 AM so we didn't know why we had to pay at that moment. She then said never mind it's fine and walked away for 30 minutes. After 30 minutes, she came back with a bottle of wine and then proceeded to ID us all again. Even our other friend who is sober and only ordered a sprite, which we had told her twice at this point.
we proceeded to tell her that he was not drinking. He has been sober for four years and he only wanted a sprite but she still insisted for his ID. We explained it was only us two to drinking and she finally let up and just gave us the bottle. After a bit of time when it was 1:30 AM, we assumed it was last call and ordered one espresso martini. she then proceeded to say we don't sell espresso martinis. Then I said I see it right here on the menu and she said oh yeah I guess we do have it. Then she proceeded to say I need everybody's IDs to give you the espresso martini. I said to her we have already shown our IDs twice, and I am the only one ordering the martini. she then proceeded to walk away for 20 minutes and then came back and asked if we needed anything. At this point it was 1:50 in the morning and I had said yes I would love if I could have my espresso martini that I had ordered 30 minutes ago. she shortly after slammed down my espresso martini in front of me and said have a great night and stormed off. Every one of us at the table are all servers and we understand the struggles of late night serving and trying to go home. But never in our lives would we have behaved this way.
Roxy was beyond rude--giving us dirty looks, making us feel like we were a burden just for being there. We weren't loud, we weren't causing any trouble--we were literally just sipping our drinks, trying to enjoy ourselves. But Roxy's attitude was hostile and aggressive. She kept staring at us, muttering under her breath, and making us feel so uncomfortable. At one point, she said, "2 o'clock, chug chug," like we were being forced to finish our drinks or get kicked out. Excuse me? That's how you treat paying customers? It was shocking and completely unacceptable. Like I said we are all servers and understand after 2 am the drinks have to be confiscated, but the patrol every 2 minutes was unnecessary.
And then things got even worse. Roxy started spitting while talking near us--whether it was intentional or not, it was disgusting and completely unhygienic. On top of that, her behavior became downright bizarre and disturbing. She was making strange gestures, muttering things that sounded like curses, and honestly acting like she was trying to hex us or something. I know how crazy that sounds, but we were scared. This wasn't just bad service--it felt personal and hostile. We were so uncomfortable that we left in a hurry.
We walked out of there shaken, disgusted, and honestly still in disbelief that someone like Roxy is allowed to work in customer service. Her behavior wasn't just rude--it was abusive, intimidating, and completely unprofessional. No one should ever be treated like that, especially when they're just trying to have a peaceful drink with friends.
I sincerely hope management takes this seriously because what we experienced was beyond unacceptable. If Roxy continues to work there, I fear for how many others will be subjected to this nightmare. Save yourself the stress and avoid this place until they address this mess. Absolutely horrifying.