Million Air White Plains

We flew some clients to White Plains so they could shop in New York. We called ahead and told them the plane would be staying for 3 nights and we would be departing at noon on the last day. I arrived at the FBO at 8:30 am to be safe because they had a little snow through the night into the morning. I arrived and spoke to the lady at the front desk. I told her again that we would be leaving at around noon and told her that we would need deicing. She said that it wouldn’t be a problem. When our passengers were on their way we again told her that we still needed the deicing. She said no problem that we are on the list. After our passengers arrived we again mentioned this and were told we were on the list. We have enquired over and over and I’ve watched at least 10 aircraft that had passengers and crews that arrived hours after us that have already been services with deicer and left. At the time I am writing this review it is 11:55 pm. I’ve been here since 8:30 am. Over 15 hours and still haven’t been helped. Now I’m being told that the deicing truck is broken. We were lied to over and over by various different employees telling us that we were next on the list or 3rd or 4th each time our supposed number came and then they went to someone else’s plane instead of our. This is absolutely the worst service I have ever had at an FBO. I am still sitting here no clue if I’ll even be able to leave tonight. On top of all this the FBO als had almost no complimentary snacks out like most FBOs do and the few they did have were quickly consumed by customers and never replaced. Absolutely horrible experience.

Incredible experience. Hands down the most beautiful FBO I’ll ever visit in my life. Vast supply of seating and even free overnight accommodations for crew. Crew cars are really nice brand new Mercedes’ E class and have a generous 2-hour time limit. There were fresh baked cookies in the morning to wake up to. Fees are surprisingly reasonable. Not cheap but not as bad as you might expect for one of the most high-end airports in the country. Would love to come back some day.

First class all the way!!!! Thanks to the young ladies working late last night. What a great crew. Had the quickest turn ever! A+

Hatzolah Air uses this airport to service a large segment of New York. Here we (Hatzalah) are picking up a transport. The plane traveled from outside the US and customs was great to work with and the staff here are the best.

Excellent FBO for Corporate Aircraft. Staff is friendly and efficient.

An absolutely gorgeous facility with the only blemish being the subpar level of friendliness, professionalism and helpfulness of the front desk staff (as compared to other FBO’s in the country). Unfortunately, this has proven to be a consistent “problem” after numerous visits. May I kindly suggest that it be addressed by management/owners immediately.

One of the coziest FBOs you’ll ever visit, lodge like setting. Super friendly staff goes above and beyond -from hot chocolate to escorts on the apron. Definitely recommend. Valet service was top notch (although the $20 a day fee is not necessary in my view). Beyond that, no complaints -cannot wait to be back again.

Great service, a vital contribution to Westchester County for business and industry, commerce, and excellent travel for departure and arrivals for pleasure and getting people to developing the entire county.

Place is official stop super nice FBO. Been to a lot of FBO's this one is one of the nicest.

I had interviewed for a Valet position at Million Air White Plaines by Will Johnson (Valet Manager). I was told a few weeks later that I had got the job and that they were going to move forward with me....great! Well, no not great. The company never got back to me after that. They broke contact/ghosted me for about 2 months. During those 2 months I called multiple times trying to reach Will and the location general manager and the front desk would just tell me they'd call me back, but no they never did that. Though the few instances I did manage to get in contact with Will, he just told me to just keep waiting. He would play dumb like everything was fine and would tell me I needed to be patient and that was it. His attitude was disingenuous and dismissive. Will would then avoid my phone calls, and I was told by the front desk that he did not want to speak to me anymore, without any reason. This behavior is not only rude and unprofessional, but it's childish. Little kids act like that, not adults. This type of behavior is completely unacceptable for someone in a managerial position. If this is how me, a possible future employee for the company was treated, I wonder how they treat their clients. Do not be fooled by their lavish looking facility. The building may be fancy, but the people who work under that roof are a joke.

I stopped here after taking a flight with my partner (he's a pilot so we went for a joyride). This place was great, friendly staff, they even gave out cookies to everyone. Fresh baked cookies!! We went out to grab a quick bite and they offered a free car rental. Guess what I drove? A Mercedes E350. YEEEEEEAAAAAAAH Cookies and a Benz? Don't mind if I do!

Great staff here. I flew in to the Ross Aviation West FBO here in White Plains and had a helicopter transfer to Mannhattan scheduled that was supposed to be somewhere near the FBO where I was at near the plane when I landed (but this was the fault of the operator, not the FBO). The operator had said they were right next to Ross Aviation West. I had given them the tail number of the aircraft. The operator should have had the heli there when we arrived, but it was over at Million Air. Ross Aviation West didn't have anyone shuttling there at the time we arrived so we walked over to Million Air. It may sound pretentious but the expectation from the operator that was discussed was to have the helicopter by the apron/hence why they requested the tail number of the aircraft. The entire point of taking a helicopter in to Mannhattan was to save time (had the last dinner reservations at a restaurant) and we wanted to ensure we had dinner when we arrived.. so time was important. I let them know we had a heli transfer and they immediately grabbed our bags and loaded up the transport vehicle. The gentleman drove us over to the helicopter that was waiting for us, took great care of our belongings and loaded up the helicopter and we were off. There was literally no waiting at all... told them who the operator was, who the pilot was, and the gentleman was out the door before we even were. lol I probably would have been really upset with the operator but the staff of Million Air made up for the lack of service from the heli service operator. These guys deserve 5 stars just because of the staff alone.

The level of attention that this FBO gives you is so amazing that it really makes you yearn for them when you are elsewhere in the world receiving awful service. Every time I fly into here I am shocked at how great these guys are. Of course you're paying for it being in NYC and all, but they still know what customer service means. Their facility is rather small considering how much traffic they likely have, but they have good hangar space and a sizable ramp to hold you on. When we showed up relatively late they had a car waiting for us to go to the hotel and were prompt in picking us back up the next morning. The driver was even kind enough to take my buddy to the pharmacy even though he was off the clock.

The place its self is nice. I'ts not like a swanky lounge or anything... imagine 1 tv, a soda fountain, coffee and cookies. It's clean, but not like a 1st class establishment. After reading the reviews, I thought it was going to be insane. it's better than sitting at a commercial airport though. The staff is friendly. But it kind of sucks getting a taxi from there or an Uber to be honest. So depending on the time, make arrangements before you get there.

The worst FBO in the NYC area. Rude desk staff won't even assist in finding a taxi. The service dropped tremendously since a change in ownership. High fuel prices don't justify the worst service.