Andrew G
Google
I rarely write a negative review; however, our experience at Milltown House was so disappointing that I am adding my voice to the increasing number of negative reviewers on this and other platforms. My wife booked this accommodation directly with Milltown House for June 7th - June 9th 2025.
The room we had for our first night (room 9) was outdated and did not match the description on their own website, with a number of items missing (sofa bed and jacuzzi) and some not working. The separate entrance would have been nice had the door worked, so for fresh air we had to leave the bathroom window and door open. I did bring the non-opening door to the attention of the overworked receptionist/bar tender/waiter /dog minder; however, she seemed overwhelmed and did not get to resolve the issue.
Additionally, the room was extremely noisy and we could not only hear every footstep of those above, but their conversations and those of the guests in the adjoining rooms. The group above us came in from a late night and continued to make noise after midnight, which was then compounded by the kids being up and jumping around the room at 6am. While this may have been beyond the control of management (we understand that the duty manager finishes at 10pm), some reasonable soundproofing for the ground floor rooms from the rooms above would have mitigated the issues considerably.
After a very poor night's sleep, we came down for the first breakfast sitting. Given the price and website description, it can only be described as well short of disappointing. As noted by some other reviewers, the cooked element of the breakfast was lukewarm at best and certainly not “hot”. It was almost as if it had been precooked and simply poorly reheated that morning. We took the early sitting (8am), however, at no time did we see any of the buffet goods being replenished and witnessed a number of guests arriving to find elements had already run out. After breakfast we came through the lounge to head out for the day and noted that those who came for the later sitting were still waiting to be let in over 20 minutes after their start time (this happened on both mornings). I’m not sure when they actually made it in, however, I’m sure that it didn’t help their plans for the day.
Sadly, we weren’t the only ones with such negative experiences. We ran into 3 couples in the lounge room who decided to forfeit their second nights accommodation as their experiences were even worse than ours! No offer of refund was made despite some genuinely legitimate failures.
Finally, I note that management's response to similar concerns as ours is to dismiss the issues and the complainant, and they seem reticent to accept the experiences of their guests. My suggestion is that improvement comes from acknowledging the deficiencies and working to address the genuine concerns and I hope that this becomes their focus.