D5572EFdoram
Google
I recently stayed at Milos Cove Resort, and unfortunately, my experience fell far short of the expectations set by its five-star rating. While the staff was friendly and professional and the views were close to perfect, we several significant issues during our visit which left us disappointed and concerned about safety.||Firstly, the room rate quoted to us was misleading. We were initially informed that the rate was for five guests, yet upon check-in, we faced an unexpected increase. This lack of transparency was frustrating, especially when compounded by the rude response from management when we sought clarification.||Secondly, safety issues in our suite, particularly with the shower door, were inadequately addressed. The door was off its track and an attempt to correct it initially was made until we informed them that we were unable to slide the door and continued to remain a safety hazard. As a "solution," they’re removed the door completely which created a hazardous environment with water on the floor and wet towels on the floor leading to an unpleasant and unsafe experience.||The most troubling aspect of our stay was the private boat excursion, which was highly recommended by the concierge. The boarding conditions were unsafe due to slippery rocks, and an unstable dock area. Despite our efforts to seek alternative solutions for our elderly mother, the responses were dismissive. The lifeguard who attempted to assist my mother was exceptional but nonetheless was unsuccessful to safely get my mom on the boat. This left my mother alone in our suite while the rest of us participated in the excursion, creating significant distress for our family.||Upon raising these safety concerns, I sent two follow-up emails, but the management team has not responded. This lack of communication further compounds our disappointment, as these issues are not merely matters of customer service – they were genuine safety concerns that needed immediate attention.||While I had high hopes for our family vacation, the unresolved safety issues and poor communication have overshadowed our overall experience. I hope that management takes these matters seriously and addresses them for future guests.
