R O
Google
Let me first say that the sushi here is very good. It's probably one of the better rolls in the area and the fact its byob is def a plus. So why the ehh rating? I've been here multiple times and the service is very hit or miss. I dont say that lightly. When it's bad, I'm not talking like "its hard to flag someone down" type bad service. I mean straight up unacceptable. If there's only a few other tables when you're there, you're fine, but if its busy good luck. One time I waited 70+.minutes to get my food after ordering. That's not an exaggeration. I started staring at the clock after awhile. We were told after about 30-40 minutes that the server had forgotten to put our order in. Honestly i wasn't even mad. I get it, people make mistakes. What I think is unacceptable is we were told our order would be placed at the top of queue because of the mistake. Nope. Watched order after order come out of the kitchen that wasnt ours. Literally had people sit after us, finish their meal and leave before I saw food. Had to follow up on it 3 more times and just kept being told it's next and the kitchen is busy. I had a perfect view of the sushi bar from my table. I could see they were busy. I could also see about 10 orders get completed before ours waa promised as "next". Whatever, I chalked it up to a bad day, especially since the lady who kept talking to us seemed really apologetic. This more recent time I encountered an attitude problem that really annoyed me. When our bento box came there was no rice so we asked for a bowl. Cool. When our soup came I had to ask for a soup spoon and a fork for my 3 year old. Again, no problem. Finally, as we were eating the sushi I asked for extra wasabi and ginger and was told by someone (idk if he's a manger or owner or what, but hes an older guy) that we need to stop asking for things because he's come to us "5 times" already. Mind you, we were never once checked up on, this was all flagging people down. Also, each of these dishes came out at different times so we needed different things for each dish. I guess i was supposed to wait, let all the food get cold, and then decide all at once everything we needed. Or maybe my toddler should suck it up and not have utensils? Like I said, the attitude was really off putting and I'll probably not be going back even though they have good food. What a shame.