dan W.
Google
Miramonti has that rare quality in the staff where every single person you interact with feels like they care as much as the owner. Upon arrival there was an issue with our room, and Margit, the lead person on the front desk, literally wouldn’t rest until she had shown us the alternative options and ensured we were happy. Issues will inevitably happen in any hotel: it’s how you deal with them that counts, and Margit excelled. We ended up in the greatest hotel room we have ever stayed in, located in a new Monti annex building which was a short (and lovely) forest walk away - they would also drop and collect us at a moment’s notice in a fancy electric vehicle.
I always think the hallmark of a strong team is that everyone demonstrably feels that, whilst they have a specific role to fulfil, nothing is ‘someone else’s problem’. We had daily examples of that: we asked if we could sit in the bar for a casual lunch; instead of just saying yes then we were led into the space and presented with the various options. Settling for a sofa, Margit lit the fire for us and brought someone to take our order. Another: after dinner we asked Kiryl to call for the shuttle back to our room as we were feeling lazy! He quickly checked with his team that there was capacity and then just took us over himself. There is a clear and constant commitment to making sure guests are totally looked after that runs like a red thread through all experiences, and guests really notice it.
The food was excellent, especially the breakfast spread. We tried all three restaurant dinner options and felt the main one was actually the best balance of quality and formality - for us at least. Again, the waiting staff were uniformly brilliant, from Brana, Kiryl and Stefan to the apprentice Olis. They always remembered our preferences from day to day, really cared that we had the table we wanted and gave good recommendations. The wine tasting with Klaus was also very interesting, both to learn more about the vision behind the hotel and also the special wines from the immediate surrounding area that realistically you will never find elsewhere.
The spa is great, with a particularly good steam room, plus Gerhardt’s special massage was very good. The infinity pool is a visual treat, even when there’s not much of a view due to the weather! The onsen pool is very special too.
Our favourite thing was actually the forest bathing with Monika - it’s a stunning and interesting forest with a dense mix of deciduous and evergreen trees, and she is a real expert in the details that make this area such a natural delight. We even saw salamanders clambering around in the undergrowth. Even if you think it’s ’not your thing’ I would definitely recommend giving it a go.
As expected given the rest of what I’ve written, any areas of feedback are extremely minor: I think it would help to communicate to guests that the wine tasting starts with a tour of the new facilities and Klaus’ explanation of their philosophy. It was very interesting - but I could sense a few of the guests wondering where the wine was! The wine tasting was then excellent and generous; I just think a clear itinerary would help everyone relax knowing what was to come. And Heidi’s Pilates class was great but pretty tough! We felt great afterwards, but all of us in the class were beginners so maybe a gentler version of the session might be helpful? Both tiny things, that I only mention because I know Klaus and Carmen will want to improve anything they can - even tiny things.
Overall, I don’t think we’ve ever left a hotel remembering so many of the names of the staff - and I think that says it all. We’ll be back as soon as we can!