Shivam M.
Google
⭐ 1 star
I had a very poor experience with Mirch Masala Woolloongabba and feel it’s important to share this publicly.
I placed an order through their official website and selected a pickup time of 1:30 pm. I received an email confirmation clearly stating the 1:30 pm pickup time, and the docket provided with the food also shows the same pickup time.
At 12:36 pm, I called the restaurant to ask if the food could be prepared 10–20 minutes earlier as a courtesy. As soon as I gave my name, the staff member told me “your order is ready.” I explained that my selected pickup time was 1:30 pm. He then claimed they “didn’t receive it properly on the system,” which is not my responsibility, as the order was placed correctly and confirmed by their own website.
I clearly told him I was around 30 minutes away. Instead of addressing the issue properly, the response was dismissive and unhelpful.
When I arrived, I refused to accept cold food. I was told they would prepare a fresh order, so I waited another 20–25 minutes. During this time, I highlighted the pickup time on the docket. The paper is noticeably faded around that section, as if an attempt was made to hide it, but the pickup time is still clearly visible and starts with “01:”, confirming it was a 1:30 pm order.
When I got home and opened the food, it was very obvious that the same food had simply been reheated, not freshly prepared. This is easy to tell and completely unacceptable.
This situation appears to be a kitchen or internal process error, yet I was given cold food, poor customer service, and then reheated food instead of a genuine remake. There was no accountability or honesty.
Given the clear evidence on both the email confirmation and docket, I will be lodging an official complaint with Queensland Fair Trading.
I would not recommend this business unless serious improvements are made to their order handling and customer service.