Julian Farrugia
Google
It’s been over a year since Miss Lee's changed management, and sadly, the service has gone downhill ever since. My family and I have been loyal patrons for years, hoping that the decline in service was just a temporary glitch, but after multiple visits and no improvement, we’ve finally had to face the disappointing truth.
Our last visit was a few months ago, and even then, the service was subpar. We were considering giving the restaurant one more try tonight, holding onto a shred of hope that things might have turned around. However, after reading all the recent reviews and seeing how similar they are to our own experiences, we’ve decided to look elsewhere.
What’s particularly disheartening is that even when we directly mentioned our concerns to the boss—whether it was about the food not being up to standard or some other issue—we were met with indifference. The bare minimum was done to address our complaints, and when we expressed that we wouldn’t be coming back for a long time, the response was just a lukewarm “I’m very sorry about that.” It’s as if our concerns fell on deaf ears.
It’s also notable that none of the reviews—whether positive or negative—have received any replies from the restaurant. This lack of engagement speaks volumes about their attitude towards customer feedback and improvement.
It seems that the restaurant's prime location in town keeps them busy enough with foot traffic, allowing them to overlook regular customers’ criticisms without feeling the need to improve. The glowing reviews that continue to keep their rating high on Google are undoubtedly remnants of the excellent service and quality under the previous management. Unfortunately, the current owners don’t seem to deserve the reputation they’ve inherited.
It’s a shame to see such a beloved place fall from grace, but for those who remember what Miss Lee’s used to be, it’s time to find a new favorite spot.
