Mission Inn & Suites

My family had a good experience at the Mission Inn & Suites. The staff was great. Jenny was super nice with booking my reservation and made the process super easy. Sulav was also really nice when we checked in. I like that the hotel had ample parking. Super quiet. We had the window open all night and could hear the ocean! It was overall a great experience. I'll keep this hotel in mind for future needs.

We loved our room. It was spacious, cable TV and the bed was comfy. The grounds were loaded with beautiful roses and other tropical plants. Loved the continental breakfast. Service was great. Location was a short drive to the boardwalk. We booked one night and then decided to stay another night.

Check in was very pleasant. The lady checking us in gave us a thorough briefing and assured us someone would be there 24 hours a day—something that is rarer and rarer these days. The room is clean and comfortable. Plenty of counter space in the bathroom. One weird quirk is the rollout desk (I’ll provide a picture) that is in the narrow passageway between the entrance and bathroom area and the main part of the room. The Wifi was mostly out of commission. It worked fine the first evening we were there. The second day, it kept dropping my MacBook’s connection. The front desk said to call an outfit called Macrotech. They got me connected but it dropped again as soon as I hung up. I called again and again they did something remotely that got me connected but that only lasted about 10 minutes. I wouldn’t count on Wifi here. The air conditioner and bathroom fan are both very loud. So turn on the AC early and get the room very cold so you can turn it off and maybe sleep through the night.

Rooms are hit and miss here. Sometimes they are clean. Sometimes they are filthy and smelly. Recently, the lack of cleanliness will ensure I will never stay here again. As well as the lack of experience of some (not all) of the front desk agents. The only plus is the location, and there aren't a bunch of homeless people in parking lot or area that I've seen like there are in other parts of Santa Cruz and California in general. Easy parking also. But if you want to sleep in someone else's used bedsheets, and dry yourself in stained dirty towels by all means stay here!

Greedy, cowardly, and completely unaccountable.||There was active flooding and we were advised not to travel for safety reasons. This hotel refused to help with a cancellation anyway.||The front desk told me customer care had to approve it.|Customer care then told me only the hotel could approve it.||That’s when the runaround became obvious.||When I called the hotel back, they stopped answering entirely. Calls were routed to another number with a full voicemail box, making it impossible to leave a message. During unsafe weather. Completely unacceptable.||This wasn’t confusion — it was greed. Keep the money, avoid the guest, hide behind policy. And when pressed, they chose the cowardly option: silence.||I’m a Special Education teacher and WAS a Hilton member who frequently stays at Hilton properties. Being treated this way during a safety emergency is disgusting and reflects terribly on the brand.||If something goes wrong here, expect deflection, lies, and no accountability.|Book elsewhere.

Very nice room, very clean! Staff was pleasant and helpful.... Would definitely stay again. Only negative thing was the street noise coming through the windows and door.

Nice room, very clean and comfortable. Not sure if there was a lift as we weren’t told about it so it was quite hard carrying our suitcases up. Ideal location

I thought the room was pretty decent. My wife and I stayed here for seven full days. Daily housekeeping did come by and make the bed clean the garbages and replace towels. They even replace towels that we still had hanging and still plan to use, but honestly I'd rather have them replace them when we don't need it then not replace it at all. The rooms were quiet. Couldn't hear the neighbors at all. The bed was comfy enough though. Nothing out of this world or spectacular about it. The hot tub was in a cute covered gazebo and we went out one night and it was just my wife and I out there so that was nice. I didn't find the staff to be very friendly at all, though they weren't rude in the slightest bit. We did have to ask for housekeeping to sweep and vacuum our room as we attract some sand in and had no way to clean it up ourselves, and housekeeping had left it for 2 days before we asked. The couple negatives that we did note were that the shower head is very short. I'm 5'10 and had to duck to get water to wash my hair out. The other negative that we noticed was there weren't anywhere to really hang your towels or washcloths. But all in all with those two negatives I'd say it was a really good stay and I would definitely want to stay there again.