Mission Inn & Suites

My family had a good experience at the Mission Inn & Suites. The staff was great. Jenny was super nice with booking my reservation and made the process super easy. Sulav was also really nice when we checked in. I like that the hotel had ample parking. Super quiet. We had the window open all night and could hear the ocean! It was overall a great experience. I'll keep this hotel in mind for future needs.

TL;DR: Found blood-stained sheets upon checking-in. Staff did not change sheets, did not take the contaminated sheets away, and did not give us a new complete set of clean sheets when we asked. They did not offer a new room or a refund. When my wife asked to speak with the manager, the front-desk clerk called the police and falsely claimed we were trespassing, despite our fully paid, active reservation. The next morning the manager (Rebecca) called me, insulted me by insinuating that we had caused the blood stains ourselves, and after that issued a refund. Full story: My wife and I checked into our room and discovered blood and stains on the sheets and duvet in our room. The front-desk guy brought a “replacement set” but told us to put the bloody bedding outside because he “could not take it.” So, they would not touch their blood-stained linens but expect the guests to handle them and change the bedsheets, exposing the guests to health risks! My wife then opened the replacement and found that it wasn’t even a complete set — just one top sheet and a duvet. We returned to the front desk, told the guy that we were going to find a different hotel and asked to talk to the manager about a refund. He refused to call the manager, saying he’d “get fired” if he called and claimed he could only text the manager (this was around 6 pm). He also refused to talk to the agent of the hotels.com service when Hotels.com called 3x to speak with him. No refund, no new room, no sanitary standards, no accountability. We calmly insisted that in this type of situation, calling the manager is a reasonable next step and we even waited while he checked in other guests. Instead, he called the police, said we were “trespassers”, and ordered us to leave, which was illegal — we had a paid, active reservation, and they had our money. At this point, the front-desk guy had not checked us out of the hotel, had not cancelled reservation or otherwise made any effort to terminate the contract. We left and booked elsewhere. Next day, I received a call from the manager, Rebecca. After I told her of our experience, she disingenuously insinuated that we had caused the blood stains ourselves (claimed “the staff said … the blood stains were fresh” next morning – this is a LIE and an INSULT – we have photo-documented evidence). I requested that she compensate us for the cost of the (comparable) hotel to which we had to urgently relocate the previous evening – our actual financial damage caused by their actions - instead of refunding the cost of Mission Inn. She refused. She issued a refund for the Mission Inn room, though. Other reviews on here indicate that our experience is not an isolated incident: dirty bedding, staff rudeness, kicking out guests, guests being insulted and accused of lying about sanitary issues, the staff making false reports to police against guests – this all has been happening within the last few months. This behavior is beyond reprehensible. We will be filing complaints with local health authorities and consumer protection agencies.

Check in was very pleasant. The lady checking us in gave us a thorough briefing and assured us someone would be there 24 hours a day—something that is rarer and rarer these days. The room is clean and comfortable. Plenty of counter space in the bathroom. One weird quirk is the rollout desk (I’ll provide a picture) that is in the narrow passageway between the entrance and bathroom area and the main part of the room. The Wifi was mostly out of commission. It worked fine the first evening we were there. The second day, it kept dropping my MacBook’s connection. The front desk said to call an outfit called Macrotech. They got me connected but it dropped again as soon as I hung up. I called again and again they did something remotely that got me connected but that only lasted about 10 minutes. I wouldn’t count on Wifi here. The air conditioner and bathroom fan are both very loud. So turn on the AC early and get the room very cold so you can turn it off and maybe sleep through the night.

Very nice room, very clean! Staff was pleasant and helpful.... Would definitely stay again. Only negative thing was the street noise coming through the windows and door.

I thought the room was pretty decent. My wife and I stayed here for seven full days. Daily housekeeping did come by and make the bed clean the garbages and replace towels. They even replace towels that we still had hanging and still plan to use, but honestly I'd rather have them replace them when we don't need it then not replace it at all. The rooms were quiet. Couldn't hear the neighbors at all. The bed was comfy enough though. Nothing out of this world or spectacular about it. The hot tub was in a cute covered gazebo and we went out one night and it was just my wife and I out there so that was nice. I didn't find the staff to be very friendly at all, though they weren't rude in the slightest bit. We did have to ask for housekeeping to sweep and vacuum our room as we attract some sand in and had no way to clean it up ourselves, and housekeeping had left it for 2 days before we asked. The couple negatives that we did note were that the shower head is very short. I'm 5'10 and had to duck to get water to wash my hair out. The other negative that we noticed was there weren't anywhere to really hang your towels or washcloths. But all in all with those two negatives I'd say it was a really good stay and I would definitely want to stay there again.

All around good choice, location, cleanliness, and comfort. Good-sized room with king bed on the second floor with second room next door as requested. Safe area. A 20 minute walk to the beach, stores nearby. Strong wifi, desk, two comfortable chairs. Microwave and fridge. Coffee. Pleasant, professional staff. Would stay there again. Parking outside room.

I’ve been traveling to Santa Cruz for over 10 years, staying twice a year—and this inn truly stands out above the rest. They’ve thoughtfully anticipated every need a traveler might have. The rooms are clean, the beds are comfortable, and the breakfast is a definite plus. The location is ideal—close to excellent restaurants, entertainment, and with easy freeway access. This will be my go-to place from now on. A special thanks to Rebecca for being such an excellent and welcoming host. Thank you, Salim Hirji

This spot is truly a hidden gem in Santa Cruz! The owner, Rebecca, had high standards that were apparent in the facilities, which were absolutely spotless and well-stocked. After a long work day, the sauna and hot tub were truly a treat. The breakfast room was also packed with everything you need, such as waffles, biscuits and gravy, juice, fruit, bagels, and even whipped cream. Staff members like Anna were also very kind and helpful when the owner was away from the front desk. As a woman traveling alone, I appreciate that they have someone at the desk 24 hours a day. I highly recommend staying here if you are from out of town or looking for a relaxing staycation.