Alice L.
Yelp
I have been such a fan of Misuzu's for a very long time, having been a local in the area for the past 12 years.
I enjoy dining in at both Umami and Misuzu's, but mostly I love the variety on the take home menu and in the cabinet. It is always a delight to get my favourite: the entree platter, and nibble on all the delicious elements.
Unfortunately, last night when I visited the take away section, I experienced the worst service I have ever had at this establishment.
The girl with dyed red hair behind the counter was rude and abrasive. After I made my order, she first tried to convince me that the entree platter was not available on the dinner take away menu. Even though I pointed at the item on the dinner menu when making my order. When I asked her to check, she put the order through in a huff after confusing both the size and type (non-veg), but then ignored me and went on to serve the customer behind me (also in a very rude and disinterested manner).
Once the customer had settled the transaction and left, the girl then went on to serve another two gentlemen who had arrived to pick up their order. I asked her if she had intended on putting my order together, and her retort was that the entree platter takes a long time to put together, so she would serve the other customers first. I responded in saying that the previous customer had ordered about 6 items, so the time it takes to prepare both orders would not be significantly different. She hissed "Well I didn't know before I took her order, did I?". She went on to say the gentlemen were just picking up their food, and it was right there, so I can just wait.
I was speechless.
The gentlemen, in attempt to diffuse the situation, said to the girl to serve me. She turned around and spat out with hostility "So do you still want your entree platter?!"
I was shocked and appalled at the utter disrespect and malice, and decided not to proceed with my order. I do not want this horrible experience to scar my otherwise fond memories of the food here.
I do not expect platinum service wherever I go. I frequent "cheap and cheery" restaurants often and when my fellow diners comment on the lack of service, I laugh and point out that when paying $10 for a full meal, you would be hard pressed to have excellent service to match. However at an establishment such as Misuzu's, I think it is not at all unrealistic to expect at least a minimum level of service.
Yesterday's experience far exceeded my expectations, in the worst way.
This is not what I want to remember Misuzu's for.