Anthony Couillard
Google
We were traveling with our teenage kids, and this is the 3rd hotel we've stayed in. Every other hotel we've asked for an extra key for us to have so we could enter their room, but this hotel refused to do that. Well, 1st morning, our kids forgot their keys in their room, and we had to go to the front desk, and its a whole pain in a** process. They have to sign stuff, to be able to open your door, and then escort you to the room to let you. Giving us 1 other key would have prevented all of this. I checked the keys out, and they are like every other key. I thought maybe they were made of gold or something. Of all the good things things I liked about this hotel, this really chapped my a**. It's just plain stupid. The other thing is we booked through a travel agency, and no other hotel said we owed taxes, but checking in here, they said we owed other $1600 yen. What BS is that?? We stayed in Tokyo already at the beginning, and there was no tax. It felt like it was just some bull. Rooms are good-sized. They also have little cookies and juice boxes you can get at any time. They have breakfast in the morning for about $25usd. If you are traveling with your kids, I would go somewhere else. I wouldn't stay here again, I find that they were uncooperative and a little rude about it.