Mitsui Garden Hotel Osaka Premier

We checked in around 10:00 PM on May 19, and were warmly welcomed by a female front desk staff member who was incredibly kind and thoughtful. When we were asked to pay the 200 yen tax, we mentioned that we had a lot of coins and asked if we could use them. To our surprise, she kindly offered to take all our coins and exchange them into bills for us. Such a caring gesture really stood out! The room was clean, comfortable, and had everything we needed. The location is great—very convenient for getting around. During checkout the next day, the staff continued to impress us. My husband went down to check out first while I was still upstairs, and the front desk told him not to rush returning the room key, as they didn’t want housekeeping to disturb me too early. That level of consideration really made a difference. Overall, both the service and the facilities were excellent. We truly felt at home during our stay. Highly recommended!

The lounge and public bath staying open until late is much appreciated! I especially recommend the lounge for anyone needing a space to work - it offers a very comfortable environment with a lovely garden view and plenty of sunlight. Enjoying a cocktail on the terrace after sunset was definitely a highlight! All the facilities are spotless, and the staff are very friendly. One area for improvement would be the check-in process, which took a bit longer than expected, even with the QR code registered.

Loved our stay here so much that the next time we’re in Osaka, we will definitely stay here again. We stayed on the premier floor and had access to the premier private lounge. The staff were very friendly and helpful! We had questions not related to our stay and the staff was able to assist us with finding the information we needed. Checking in and checking out was very easy. Our room had a view of the river, it was very nice. The area itself is very quiet and this hotel was very relaxing to stay in; no noisy children or families. Perfect stay for couples. Our room was cleaned/made up everyday. They also offer reservations for relaxation massage, it was definitely worth it after walking around all day exploring Osaka. Thank you so much to all the staff at Mitsui Garden Hotel Osaka Premier!! Looking forward to coming back in the future.

We stayed here for 3 nights and enjoyed the facilities even though the room was quite compact. Quality fittings and amenities. We had to wait a while for breakfast on one of the 3 mornings but we were warned by hotel staff that they'd be busy at breakfast. Location is good with multiple stations within walking distance. We also has access to the lounge which was a nice spot to relax out of the room.

What a wonderful stay we had! The hotel staff were all so friendly and helpful. One tip I would give them is to have information for clients on the restaurant, written somewhere in the room. We didn't know that we had to book for breakfast or dinner and missed out. Luckily their is a 7 eleven 1 min walk from Hotel. 10 min walk to station which you will use if travelling to other parts of Osaka. It is a fair distance to walk to main parts otherwise. They do offer a bus shuttle. We enjoyed the quietness of the location after the busy days we had. Room was luxury and there is an onsen on site for women and men. Be aware tattoos have to be covered. Highly recommend and enjoy 😉

Location was good right next to the museums and close to Osaka station! For the price, the rooms were clean and had everything you needed, and the lounge provided draft beer and snacks in the evening. I think it’s good for the price!

Great location, close to many areas of transportation. But also a quiet place to stay, relax, and get some good sleep. The hotel was lovely and the rooms were very clean and beautiful. I would stay here again

The room is clean and neat as every other mitsui garden hotel. However being charged for 2xxx yen for a 0.5 hour late checkout is the first I’ve ever seen in my past 30+ mitsui garden’s visits. Need to reconsider if we should stay with mitsui garden anymore. Charged fee is also unproportional to their price listed on their website, listed price is around 4000yen (1/3 of the price of a night) for 2/3 hours extension, paid it just because I didn’t have the time to argue:)

Mitsui Garden Hotel - Premier / Osaka -- Of the five Mitsui Garden hotels Jamie W. and I stayed at during our journey across Japan, this one ranked high among a high quality collection of accommodations. Sticking to the Mitsui Garden brand paid us dividends in Osaka because we found ourselves in a luxury hotel near Umeda next to the Tosahori River. We arrived after midnight because we took the late afternoon Shinkansen from Sendai, a pretty long trip, and had to roll our luggage on the cobblestone sidewalks from the subway station. We checked into a Moderate Twin room for just $80 per night for two nights. There were two large twin beds and quite a bit of space as well as a pretty nice river view. Great amenities abound here starting with the large indoor public bath and a fancy lounge on the 16th floor with complimentary food and beverages. We even had time to take advantage of the coin-operated laundry since we were in the middle of the trip. Front desk service was as impeccable as the other hotels, and they provided us with an entertaining cab driver who took us to Shin Osaka station (photo). RELATED - Exploring Japan? Here's a collection of places I've visited and reviewed: https://bit.ly/2qrUBZo

The rooms smell of body oder and mold. The headboards are pelling and appear to be heavily used. When we arrived for our 5 night honeymoon stay, the first room we were given had smelled of body oder and cigarette smoke. There were (3) beds and very little space. We contacted the hotel management, and we were given another room. While this one had more space, and only two beds, it had the same body oder smell. Fortunately, there was no cigarette oder in this one. Both rooms / floors are nonsmoking. Update: The hotel leader had reached out to us after our stay started (thank you), sincerely apologized in regards to the inconveniences, and had sought to better accommodate our stay by preparing another room with a deodorizer machine. We opted to stay in our current room and to have our current room treated. They're actively addressing the state of all all the rooms; however, there is only so much that can be done at once.

Fabulous hotel. The rooms are spacious and the amenities are lovely. The onsen on the top floor is small but really nice. They have an indoor and outdoor area for you to soak and everything is covered for privacy. The staff are incredibly helpful and you can't beat the location with a view of the canal and a short walk from... everything. Wonderful place!

The best hotel in Osaka ! The best amenities , best staff .. very professional , polite , courteous and helpful . Thank you for the best stay in Osaka !

This was my first time experiencing the Mitsui Garden Hotel chain, and it definitely did not disappoint. I was so fortunate to have this place be one of the first onsen experiences I ever had. The location is close to the station and the walk back to the hotel was so gorgeous along the river. The rooms were clean and I liked the layout with the sink vanity separate from shower and bath. I don't think we ever used the shower in the room because of the convenience of the onsen. They provided bottled water daily and they have a fridge which was helpful too. I really enjoyed my stay here and look forward to staying in another Mitsui Garden hotel!

This is an amazing place to stay and in the middle of every attraction. We got the largest room that allows access to the lounge on the 13th floor. Our friends got other rooms that were floors beneath us. They said that their rooms were smaller than ours. Our room had a full bath tub and walk in shower with shampoo, body wash, conditioner along with other goodies like beauty products to try, travel comb, etc whereas, our friends room didn't. Loved how sandals were provided to use at the lounge along with clothes and socks. Highly recommend the room upgrade if you need space.

Very nice business hotel in a convenient part of city. Clean, modern, close to Metro and local electric train station. Hotel staff friendly and speak English, which can be very helpful as the common folks don't speak English in the streets. There're more Chinese speaker than English speaker in the shopping area.

This was a great hotel for our 24 hours in Osaka and first night in Japan. Fairly easy to navigate from Osaka Station. About a 15-20 minute walk, but there is a free hotel shuttle from the station that comes once or twice an hour depending on the time of day (check hotel website for schedule and map). The hotel is removed from the main attractions of Osaka, but we found plenty to explore on foot in the vicinity. Staff was friendly and spoke English. Our room was perfectly cozy, clean, and inviting. The bed was very firm, which I like. The pillows were rock solid and rather uncomfortable. There is a restaurant on site, but we took to the streets. There's a small handful of restaurants at the JR Station across the street, and many more options to choose from wandering the narrow streets just south of the hotel, which is what we did. We were taking a late afternoon train to Kyoto next day, and the hotel staff graciously held our bags for us after checkout so that we could further explore the city unencumbered. Fairly priced. I would definitely stay here again.