Mitsui Garden Hotel Osaka Premier

Fantastic hotel! We loved our stay... truly a gem in Osaka. The location is excellent, with easy access to transit and great connections across the city. The onsen was wonderful, and the room view was incredible. The 2nd floor restaurant is a must-try, though the fact they didn't offer room service was a bit of a let down. We’ll definitely be back. Highly recommended!

Our stay at Mitsui Garden Hotel Osaka Premier was exceptional from start to finish. We booked a room on the 15th floor, which gave us access to the exclusive lounge on the 16th floor, available only to guests staying on floors 13 to 15. This lounge quickly became the highlight of our stay — an ideal place to start the morning or unwind after a day of exploring Osaka. The snack and drink selection changes depending on the time of day, with all items included free of charge — a thoughtful touch that made the experience feel even more premium. The atmosphere was calm and refined, offering panoramic views that made each visit to the lounge a relaxing moment in itself. Our room was spacious and modern, featuring a beautiful view of the Tosabori River, which looked especially stunning at night. The staff were professional and friendly, ensuring that everything went smoothly throughout our stay. Another standout feature was the complimentary shuttle bus to and from Osaka Station. It not only saved us the hassle of navigating train transfers but also provided a comfortable way to travel between the hotel and the city’s main hub. Overall, Mitsui Garden Hotel Osaka Premier combines convenience, elegance, and exceptional service. We highly recommend booking a room on the higher floors to enjoy the exclusive lounge access — it truly elevates the entire experience. One small note: we couldn’t find any bags in the room to bring personal belongings up to the onsen — though it’s possible we simply didn’t find them. It’s a very minor point in what was otherwise an outstanding stay.

Our Favorite Hotel in Japan! ( we stayed at 5 different hotels 4-5 stars: 1 Kyoto, 3 in Tokyo) Our stay was exceptional from start to finish. Every staff member went above and beyond to make us feel welcome, and their attentiveness truly stood out. The shuttle service was excellent! I definitely recommend taking advantage of it! They offer convenient pick-up and drop-off at Osaka Station, which made getting around so easy. The room was spacious and comfortable huge by Japan standards! Everything was spotless, and the décor throughout the property was absolutely stunning. Even waiting for the elevator felt relaxing as we admired all the beautiful design details. A truly wonderful experience, we can't wait to return on our next visit to Osaka!

Quite a mixed bag with this hotel. The hotel feels busy at most times, despite having many staff around, everyone seem to be in a mad dash making the atmosphere quite stressful and chaotic. There was a long queue for check in, as well as for breakfast where we had to wait outside the restaurant for a good 10 minutes before we got a table. The restaurant for breakfast felt like an after thought, it was pretty small and thus felt cramped. The selection of food was, in my opinion, a bit odd. I feel they tried catering to everyone's need, included a lot of different items on the table and ended up mastering none. It also felt understaffed, with staff being always busy replenishing things. Overall I don't think I got a 5 star service this hotel seem to want to portrait and sell.

For a hotel with 4-star aspirations, the service and standards were at express hotel level – my experience aligns alarmingly well with the existing negative reviews. It’s a shame I didn’t read them beforehand.||||Check-in (45+ minutes):||When I politely inquired about paid upgrades, the reception manager blatantly lied to my face, claiming no higher room categories were available – while simultaneously multiple rooms and suites were bookable on Booking.com. After I showed him this, he became flustered, apologized, and finally offered me an upgrade for 5,000 yen. I accepted mainly to finally get to my room after over 45 minutes, not because the service was convincing.||||Cleanliness – the main problem:||In the first room, I immediately found long black hairs on the pillow upon arrival (I have very short hair). No callback from reception came, so I had to go downstairs myself. An Assistant Manager apologized and assigned me a new room.||||The next morning in daylight: hairs again – on the bathroom floor, on the iron, and in corners, plus a visibly dirty window frame. The photos speak for themselves. Cleanliness here isn’t a detail but a structural problem that other guests confirm as well.||||Handling of complaints:||I requested a refund / discount of the 5,000 yen upgrade fee. Instead of a small gesture of goodwill, I received a politely worded rejection slipped under my door.||||On checkout day, I was called every five minutes starting at 11:05 AM, being told to leave the room. ||||Two unclean rooms, no accommodation – but maximum enforcement of punctual checkout.||||Conclusion:||Anyone considering booking here should read the negative reviews very carefully. I cannot recommend a hotel that claims four stars but fails so dramatically at basic standards like cleanliness and professional complaint management.

Stayed here as a couple and this is a great hotel. The rooms are on a small side but everything is well placed and convenient. The view from river view rooms is great. Location allows for walking to Umeda, quick subway ride to Namba. There is a sento bath on the top floor as well which many travellers will welcome. Will definitely stay at Mitsui Garden hotels again.

Excellent hotel, large room, separate sink,toilet and a large amazing shower wetroom. Breakfast was excellent, you need to be careful as you may need to wait in a queue in peak time. The location is superb. Very good restaurant. They have an onsen!

DO NOT STAY. No idea how this is a 4 star hotel and how they have so many good reviews. 2nd time to Japan and visited many cities. Have never heard of early check in fee- we came at 2pm instead of 3pm and check in lady said the room is ready. Yet won’t let us check in till it was 3. Rooms are decent size for Japan however the layout is just dumb. A random huge table in the middle of the room which makes everything inconvenient to move around for 2ppl. The toilet is just a wardrobe with a toilet inside. Not a proper bathroom. Silly and tacky design. Basic amenities such as water bottles aren’t even provided… and if you call to ask for something, ofc the phones don’t work! But the staff is the worst. Incompetent and rude. Location is in a business district next to a construction site. Definitely don’t stay.

Mitsui Garden Hotel - Premier / Osaka -- Of the five Mitsui Garden hotels Jamie W. and I stayed at during our journey across Japan, this one ranked high among a high quality collection of accommodations. Sticking to the Mitsui Garden brand paid us dividends in Osaka because we found ourselves in a luxury hotel near Umeda next to the Tosahori River. We arrived after midnight because we took the late afternoon Shinkansen from Sendai, a pretty long trip, and had to roll our luggage on the cobblestone sidewalks from the subway station. We checked into a Moderate Twin room for just $80 per night for two nights. There were two large twin beds and quite a bit of space as well as a pretty nice river view. Great amenities abound here starting with the large indoor public bath and a fancy lounge on the 16th floor with complimentary food and beverages. We even had time to take advantage of the coin-operated laundry since we were in the middle of the trip. Front desk service was as impeccable as the other hotels, and they provided us with an entertaining cab driver who took us to Shin Osaka station (photo). RELATED - Exploring Japan? Here's a collection of places I've visited and reviewed: https://bit.ly/2qrUBZo

The rooms smell of body oder and mold. The headboards are pelling and appear to be heavily used. When we arrived for our 5 night honeymoon stay, the first room we were given had smelled of body oder and cigarette smoke. There were (3) beds and very little space. We contacted the hotel management, and we were given another room. While this one had more space, and only two beds, it had the same body oder smell. Fortunately, there was no cigarette oder in this one. Both rooms / floors are nonsmoking. Update: The hotel leader had reached out to us after our stay started (thank you), sincerely apologized in regards to the inconveniences, and had sought to better accommodate our stay by preparing another room with a deodorizer machine. We opted to stay in our current room and to have our current room treated. They're actively addressing the state of all all the rooms; however, there is only so much that can be done at once.

Fabulous hotel. The rooms are spacious and the amenities are lovely. The onsen on the top floor is small but really nice. They have an indoor and outdoor area for you to soak and everything is covered for privacy. The staff are incredibly helpful and you can't beat the location with a view of the canal and a short walk from... everything. Wonderful place!

The best hotel in Osaka ! The best amenities , best staff .. very professional , polite , courteous and helpful . Thank you for the best stay in Osaka !

This was my first time experiencing the Mitsui Garden Hotel chain, and it definitely did not disappoint. I was so fortunate to have this place be one of the first onsen experiences I ever had. The location is close to the station and the walk back to the hotel was so gorgeous along the river. The rooms were clean and I liked the layout with the sink vanity separate from shower and bath. I don't think we ever used the shower in the room because of the convenience of the onsen. They provided bottled water daily and they have a fridge which was helpful too. I really enjoyed my stay here and look forward to staying in another Mitsui Garden hotel!

This is an amazing place to stay and in the middle of every attraction. We got the largest room that allows access to the lounge on the 13th floor. Our friends got other rooms that were floors beneath us. They said that their rooms were smaller than ours. Our room had a full bath tub and walk in shower with shampoo, body wash, conditioner along with other goodies like beauty products to try, travel comb, etc whereas, our friends room didn't. Loved how sandals were provided to use at the lounge along with clothes and socks. Highly recommend the room upgrade if you need space.

Very nice business hotel in a convenient part of city. Clean, modern, close to Metro and local electric train station. Hotel staff friendly and speak English, which can be very helpful as the common folks don't speak English in the streets. There're more Chinese speaker than English speaker in the shopping area.

This was a great hotel for our 24 hours in Osaka and first night in Japan. Fairly easy to navigate from Osaka Station. About a 15-20 minute walk, but there is a free hotel shuttle from the station that comes once or twice an hour depending on the time of day (check hotel website for schedule and map). The hotel is removed from the main attractions of Osaka, but we found plenty to explore on foot in the vicinity. Staff was friendly and spoke English. Our room was perfectly cozy, clean, and inviting. The bed was very firm, which I like. The pillows were rock solid and rather uncomfortable. There is a restaurant on site, but we took to the streets. There's a small handful of restaurants at the JR Station across the street, and many more options to choose from wandering the narrow streets just south of the hotel, which is what we did. We were taking a late afternoon train to Kyoto next day, and the hotel staff graciously held our bags for us after checkout so that we could further explore the city unencumbered. Fairly priced. I would definitely stay here again.