Martin Di Martino-Marriott
Google
Poorly trained staff and a food hygiene incident waiting to happen. Be better.
Sunday afternoon. I popped in here as I thought I'd found an actual vegetarian sandwich. The Mexican wrap in the cabinet....
The lady advised it was vegetarian.
Immediately on purchase I found not only does it contain chicken, but was also kept at ambient temperature and had been all day! Alongside the tuna ones! ☣️
When I tried to explain the risk of this, and why it meant I was not going to eat this the staff were confused and also unable to refund me seconds after I'd purchased it because 'I paid on card!'.
That's entirely rubbish as there's no way a POS till system would only allow cash refunds! I tried to explain that contactless still supports refunds and asked for a different item as a replacement but the staff member felt fearful of being empowered enough to do that!
Ridiculous that staff cannot have the autonomy to replace unsafe or sub quality products for customers due to lack of training and apparently lack of basic safety in food handling.
Selling these meat wraps at warmer than room temperature is a public health risk and they need reporting up the local authority. And the staff need to be trained in using the till system.
Avoid this place.
Advice to management; train your staff, allow them to correct customer complaints and ensure they understand safe food practices followed. Not good at all. Be better.