MO2 WESTOWN HOTEL

The location of MO2 Westown Iloilo is great, and the chalet rooms beside the pool in El Dorado Resort were convenient for our family stay. The pool itself was a highlight, spacious and enjoyable, especially for kids. The food was also very good, and room service was efficient.||Unfortunately, the overall service and experience fell short. Check-in was frustrating: although it was supposed to be 2PM, our first room was only ready close to 3PM, and the second room nearly 4PM. I booked two rooms for my family, including senior citizens, and this delay was very inconvenient. Upon check-in, the receptionist simply handed me the key cards, told me our room numbers, and mentioned we were on the second floor—no one accompanied us or helped with luggage until I went back to ask again.||The rooms were somewhat outdated, and one of the toilets was clogged upon arrival, which needed maintenance. Another downside was that I booked for 7 guests, but the complimentary water, coffee, tea, and toiletries were only prepared for 4. I had to call multiple times to request the missing items, and these were not replenished the next day. Parking was also very limited, which added stress whenever we came back to the hotel.||If you’re a light sleeper, I wouldn’t recommend booking the chalet rooms as they’re very close to the bars and nightlife, it can get noisy late at night and might interfere with your sleep. It was manageable for us, but definitely worth considering.||On the positive side, some staff members particularly housekeeping and those who eventually assisted with our luggage were very kind and helpful. That effort stood out and balanced some of the negative aspects.||Overall, while the food, pool, and a few helpful staff were commendable, the poor check-in experience, inconsistent service at the front desk, and noise levels make it hard to fully recommend unless improvements are made.

This hotel was a pleasant stay. The swimming pool was a nice spot to unwind. However, at night when they had karaoke, it went on very late and it was difficult to sleep as it was extremely loud. We noticed our AC was impacted by this and throughout the night it made noise relentlessly, disrupting our sleep until the karaoke stopped and our AC finally went to quiet mode. Other than that we liked this hotel because they had a fridge which allowed us to store our water bottles and food. Breakfast at the hotel was wonderful as well

Nice hotel. Second mo2 I've stayed at. Other was in coron. Staff very helpful. Had a few issues in room (ac not working properly, toilet cistern not filling up and shower pressure terrible) All were resolved apart from the water pressure in the shower wasn't that good but not a big issue.

Top notch. Perhaps there's a difference in service type from North America to PH..no big deal, except I wish the waiters would check in on us a little more often. The hotel is great, the food is seriously fantastic! We have booked here many nights in June and will continue to use this hotel as a couple or also with our son.

An Extremely Disappointing Hotel Stay Our recent stay at your hotel was a very negative experience, by far the worst hotel we've encountered despite having booked many hotels in the past. While advertised as a 3-star establishment, the accommodations, rooms, and service were notably inferior to even 2-star hotels we've previously visited. The reception staff's behavior was particularly unacceptable. They were rude and impolite, failing to greet us and generally displaying a lack of professionalism. Despite our specific request for one twin bed and one queen bed—which was indicated as available on Agoda—they insisted no queen bed was accessible. They even went so far as to blame us for booking through Agoda, claiming they received a Trip.com booking instead. As paying customers who had fully paid in advance, this internal booking discrepancy is not our responsibility. Furthermore, the staff offered no apologies for the mix-up and appeared to be glaring at us. We felt this was potentially due to a perceived lack of wealth or extravagance on our part, which is deeply unsettling. As equally paying customers, we expected to be treated with respect and accommodated fairly. The condition of the rooms was also highly unsatisfactory. They were dirty and dusty, with tables, windows, and furniture appearing as though they had not been cleaned at all. The doorknob was defective, and the drawers contained a rusty safety box. To top it all off, it later became apparent that a queen bed room was available, yet our request was ignored. This further solidified our impression that our appearance may have influenced the staff's willingness to accommodate us. We sincerely hope you will address these critical issues by training your staff better and ensuring your rooms are properly cleaned.

Food was not exceptional. Mediocre. Room is malapad. Room service not available sa gabi. Restaurant options are konte. Mga 5-10mins away from SM City iloilo. Walking distance sa ibang resto.

Perfect location. The room is complete and bathroom seems to be newly refurbished.However, our room wasnt ready during the hotel's alloted check-in time. Wasn't completely clean, with unwanted live critters 🥴.

Westown hotel Chalet room was fine, however floor was rather dirty. Pool also appears not 100% clean with debris floating. Location is good in entertainment precinct with the ubiquitous noise residue at night.