Mohamed Khalid M.
Google
Staff & service: Unprofessional, very rude and unwelcoming. We requested a simple 2-hour late checkout after a power cut and refusal of opening the generator since 6:00 AM until check out time so we could charge phones and pack; instead staff knocked five times in 15 minutes pressuring us to leave “because another guest was checking in,” even though the place looked almost empty.
Power & Wi-Fi: Bring your own internet connection : Frequent outages and no Wi-Fi in rooms. There’s a large generator on site but it was not run for guests for long stretches until I spoke to them to turn it on so we can prepare to check out and the answer was ( why do you need power?!!), leaving the restaurant/bar and rooms without power for half the day when customers are paying all services fee within the booking!!!
Room & facilities: Very basic room; weak water pressure; no pool. Public toilet was dirty and unhygienic, poorly maintained, and missing basics like toilet paper and hand soap.
Restaurant & billing: We paid $60 at the restaurant, but staff declined to issue an EFD tax receipt despite multiple requests. After checkout, we were chased down and harassed to pay for a single water bottle left in the room—even though it was our own unopened bottle purchased at a supermarket. Very odd and uncomfortable scene.
Hotel Restaurant closes by 8:00 PM so make sure you have enough food covered until breakfast time
Value for money: Not worth the money, I’ve stayed in far cleaner, better-run places in Zanzibar and on the mainland for less.
Bottom line: Apart from the beachfront location, this property does not deliver on service, cleanliness, reliability, or guest care. Not recommended try to avoid.
