Moderne Hotel NYC

Zero score for hospitality because i wanted to shorten my stay as my son back home got sick. I asked if they can cancel the 2nd day booking as I have to leave earlier under these exceptional circumstances. The hotel still refused to accommodate and decided to charge me anyway. Breakfast was limited, once finished they don't refill. Even if you are within the breakfast time.

Positive: A chic small boutique hotel in a great location. Close to many major tourist attractions and subway is right outside door. Rooms are small per the norm in NYC but well furnished. A couple should get a room with 2 beds in order to have enough space. Negative: No. Had a very nice continental breakfast of pastries, cereal, yogurt, juice coffee and hot cocoa.

Moderne Hotel NYC is a fantastic choice if you prioritize service and location. The team here provides 5-star service, and you couldn't ask for a better spot in the city. The rooms were great as well, ensuring a comfortable stay. Highly recommend it for a well-located, friendly experience!

This chic little hotel is in a fabulous location. I easily walked to theaters and museums. Each morning a complimentary cold breakfast is provided including cereal, juice, pastries, yogurt and apples. Free hot chocolate and coffee are available 24/7. As in many NYC hotels, the rooms are small but elegantly furnished and include a mini fridge. I traveled alone and was fine in a single queen room but feel a couple should get a room with 2 beds so as to have more space.

I had planned to stay at this hotel the last week of February. I was flying in from out of state, and wouldn't you know, NYC and the surrounding areas is seeing an historic snow storm with life threatening conditions. I had prepaid for my visit and the hotel refuses to refund me. My flight was cancelled due to said extreme weather, and therefore I could not make my reservation. They are punishing those that had to cancel due to unforseen circumstances. Are they expecting me to risk life and limb to make it to a hotel reservation? Keep in mind, I did request to cancel within the allotted timeframe for a majority refund.

Located a short distance from Central Park. Customer service was one of the best we've experienced, Rooms were spacious and clean. Unfortunately there was construction being done on the building attached which was a bit noisy, slow elevators.

Poor Service & Hospitality. - Booked weeks in advance for a suite, but upon arrival they gave us the wrong room, the gentleman at the front said they don’t have the room we booked and offered to switch our rooms to an alternative which wasn’t any better. We decided to stay with what was offered and was given a later checkout time as compensation. We were also promised complimentary breakfast which there was no food whatsoever in the morning in the lounge. Upon check out our doors became locked way before our checkout time and there was a lady at the front desk the morning who was more than rude with a nasty attitude and ignored me multiple times. Not worth the price.

This hotel has several rough edges which sting even more due to their pricing. I wish I had extended my booking at the artezen in downtown which was the same price (or even a few $s cheaper than this hotel but far superior in every regard) More specifically: (1) When I reached the hotel at 2:40 pm the front desk lady said the room isn't ready. When I asked when can I expect to be ready, she mislead me by saying typical check-in is 3:30 pm and I am better off returning after that time - and didn't even want to state a concrete time. (2) The rooms are quite minimalistic and don't have typical amenities found in a hotel at this price point (eg, no body lotion, no coffee maker, no kettle, no glassware other than some flimsy plastic cups) (3) The rooms are windowless and around 9 am in the morning there was loud hammering sound every 5 seconds where everything in the room would vibrate. It was impossible to sleep despite my terrible jet lag. (4) The rooms feel very stuffy with the AC off and turning the AC on made it so loud that it felt like I was sleeping next to industrial machinery. (5) The elevator is slow and often needed waiting for 10 mins to arrive because they have a single one servicing 8+ floors. (6) Most other staff at the hotel was quite nice and polite (especially the person who stocks the guest lounge and the concierge). (7) The location is not the most convenient for the subway network (as compared to the hotel I stayed at for the first part of my trip)

I really hovered between four and five stars. The service is fantastic! Jerry the doorman was the best doorman I've ever seen at a hotel: he walked me to a waiting car with an umbrella when it rained, he was always friendly, kind, quick and gracious - it felt more like having a personal butler. The design of the lobby, halls and rooms is wonderful - in fact, we're redoing our bathroom at home and our designer had already suggested some design ideas like the Moderne - like a half glass shower door and porcelain faux marble tile for the walls - that I sent our designer pics of the Moderne bath so she could see the shower head and other details we liked! The bed is like a soft cloud - now I'm going to get a featherbed like theirs! Only a couple of minuses, or this would get five stars. The blackout drapes could use a white underlining curtain, so we can get light in the room but block a view from surrounding office buildings. Also, there were leaks in the room from Hurricane Ida, along the interior wall, and also in the elevator, and since we were two floors from the top, this suggests they need to do some serious work on the roof (although admittedly there was a hurricane!). Really great location - the bar that inspired "How I Met Your Mother" is across the street, the original locale for "The Soup Nazi" from Seinfeld is a few doors down, there's the Spy Museum on the corner, and Central Park is a few blocks away. It's quiet, too. Service was terrific, the staff made it feel like home, but with maids and a butler! The interior design was terrific throughout the hotel: fun and distinctive. The room was large, well laid out, and very comfortable. We will definitely stay here again on future trips!

Huge mistake booking this hotel. Booked a Deluxe King room for 3 nights. Upon checking in found out the room had no windows and a broken HVAC that made terrible noises. When I went down to the front desk they had nothing else to offer that was better. I walked away and found another hotel. Trying to get a refund for never staying there has added to the terrible experience. I can't get anyone on the phone and they say to send an email BUT their email system bounces ALL emails. I've tried sending from multiple systems with many different addresses - same result. F for "deluxe" room and F for customer service.

I attended a work conference in NYC and the moderen hotel is where we stayed. Upon arrival on a Sunday evening the elevator was being repaired. I had to walk to the 6th floor. Thankfully the front desk staff carried my luggage. Besides that I personally had no issues with my room and the hotel. Unfortunately, some of my colleagues did. - one colleague had a room on the first floor with a broken AC unit. Her room was at 83 after arriving late Sunday to check in. She was provided a table fan and was told not to open the window since she was on the first floor. I believe her room was switched the next day but she still spent one night in that room. - another colleague was unable to get into her room one night because the batteries for the key card door lock was dead. It was midnight and an employee had to physically break the door lock so that she can get her stuff and transfer rooms. I think overall the building is a bit old although the rooms seem renovated. The workers/ staff are lovely and are doing the best they can but things are continuously falling apart

In town for a show at City Center. Just a couple of blocks away and stayed there. The room was great for our short stay. The hotel is close to many things. The room while small, was clean and comfortable with a small refrigerator. The staff from check in to room upkeep staff were quite pleasant. It's a small hotel which we prefer and while I didn't use one, they're at least 2-3 parking garages on 55th near the hotel. For foodies, look it's New York you have your pick and there are supermarkets nearby and whatever else you might want. The hotel was quite a plus after a busy day.I plan to stay there again.

I love this hotel. It's good location, clean and the amazing part of it, it's all the staff members are all professional and nice. Every time I called, the phones were picked up by a friendly staff within three rings. I want to thank Jeremiah who helped me checked in, Shay and Melvin assisted me when checking out. I will definitely come back. I highly recommend this hotel.

This is the cutest little hotel. There are only like 34 rooms and around 4 on each floor which makes this hotel very private and quiet. U are close enough to the excitement but have a great place to get away from it all. The staff here are the best. They are so professional and attentive and make u feel so welcomed. The rooms are clean and they have a guest lounge that is open 24 hrs. for your coffee, tea, Ice, etc. I highly recommend this place if u do not want the typical touristy hotel.

Zero stars, would never stay again. (If it stays open) Got back around 1 am, to find out our room flooded from earlier that evening. Ceiling collapsed, water everywhere and some of our luggage destroyed. There was no call, no text, no email, no nothing. There were 2 men at the front desk that tried their best to help out. I was with a group of people and all of our rooms were flooded, again the two men tried to help. There was no manager there and we could not get in contact with them. We then were transferred to another hotel owned by the same people, which again wouldn't recommend not gonna get into the details on that one. All I'm gonna leave off with is those 2 men should be promoted. Thank you Kevon and Andy!

Great place to relax and have a complimentary coffee/tea/water /chocolate outside of your room. Large picture window overlooking the street.

Enjoyed my stay here, room was clean and all the things! The staff is very accommodating. LOVED all front desk receptionist- Melissa, Andy, and John, they were all very helpful. And lastly, the hotel is just located in very convenient spot in Manhattan!

Any older hotel in NYC just seem to have the same vibe, but I will say I love the staff at the Moderne. Super friendly, helpful, and made you feel so welcome. The hotel itself was fine. The carpet was worn carpet and could use an upgrade but the room was big enough for a friend and I to not get in each others way during our visit. They should definitely invest in a full length mirror for their rooms because when in NYC we dress fashion, but that was the only room accessory we were missing.

The moderne hotel was great! Upon arriving our room was very tidy and had chocolates. The staff was very caring and when asked for recommendations, gave us good places to visit. We were able to leave our bags while we explored the next day. I accidentally left $200 in the side pocket of my bag and truthfully was afraid it most likely wouldn't be there. It was there and they even helped us carry out our bags to our car to the garage next door. We also got a discount on parking. I'd definitely go back there again!

3 stars for the reservation situation. I booked a king room a week in advance and upon arrival the woman at the desk says "Hello Mr. blah blah blah, we've upgraded your king room to a room with two beds".... So obviously someone extended their stay or they downright gave my room away. I find that shit unacceptable, probably would have given 4 stars if not for this. Otherwise the staff was pleasant and helpfull, the room OK, carpet could use a refreshing, common areas were very nice and the free coffee in the lounge on the 2nd floor was excellent. The "Rain" shower head was not really my style, but it gave penty of hot water at very consistent temperature. Fridge in room was fairly new and clean, no microwave to speak of, but there is one in that 2nd floor lounge area if needed. The rate was good, the stay was alright, in a pinch I'd repeat but would definitely confirm they have the room I booked available before checking in. The hotel scene is way more competitive lately in general, I could have found what I wanted nearby at a similar price if I wanted to make an issue of it.

For the price I'm willing to spend, The Moderne Hotel delivered the best NYC hotel experience I've had to date. In the past, I've stayed at The New Yorker, Hotel Metro, The Kimberly, and assorted airbnbs. The Moderne Hotel has all of these beat for the following collective reasons: * Location, location, location - In a great and convenient part of Midtown, with easy access to Times Square and Columbus Circle, the Moderne is even within reasonable walking distance of Central Park. On my last visit I stayed at The New Yorker and found the part of Midtown where that's located to be far grittier; it's nicer up on West 55th. All of the subways I could wish for were very nearby and the area is the right amount of busy at all hours that regardless of time, both the subways and the surrounding streets always felt safe. * Quiet, dark room - The Moderne is a small hotel with only 34 rooms. Room 502 was as tiny as one expects a NYC hotel room to be but it had something that no other place I've stayed in has ever had: it was not street facing. Room 502 is an interior room with a window that faces a light well. This room gets no street noise and, with the blind drawn, stays dark as long as you desire. (Suites at The Moderne are street-facing). * Good A/C throughout - My traveling companion thought the A/C was too loud, purchased ear plugs after night #1 (of 6) and slept soundly from there on out. I sleep with a fan on at home and prefer this sort of noise. The room temperature was comfortable in the room and the hotel's common areas. * Free coffee, tea, and pound cake - Make your way down to floor #2 each morning and you save both time and money. It's nice not to have to start each day with a trip to the local Starbucks or worse. The cost for all this satisfaction? Manhattan never comes cheap. I booked a Deluxe Room (King-sized bed; 6 nights) through booking.com with full, no-penalty cancellation privileges until the day before check-in. The cost, including the NY taxes and fees ran $277.50 per night. Before booking again I'd see if I could get a better rate going directly through the hotel's web site but even if I couldn't, I'd likely try to stay here again.

We never got to stay at The Moderne as they allowed the previous guest to extend their stay into our dates (which we had booked well in advance) and as such we could not have the suite that we had booked. This is not an acceptable practice!! It should have the choice of negative stars.

Very nice hotel with very close proximity to Hell's Kitchen, Central Park, Times Square, Broadway, and numerous subway stations. Spent 3 nights here (checked in late Friday night and checked out Monday). Booked through Travelocity and had no issues. The hotel has limited amenities (ie no onsite fitness center), but does has coffee/tea/juice and fruit available 24 hours a day. Upon checking in, we were exhausted after being on European time for a week and traveling for 12 hours. Check in was straightforward, did have one issue with the keycard but that was remedied right away and no other issues. We got a room with a king bed and the bed took up the majority of the room, which is fine as we never plan on staying in the room but to sleep. There was a large flat screen tv, ironing board, hair dryer, umbrella, and safe available for use. The bathroom was not too small, but not large by any means. The mirrors and lighting were very good for getting ready. The shower was tile with a nice rainfall head as well as a handheld shower head also. The shower was a good size, didn't have issues touching the walls when showering or anything. There are only two improvements/changes I would suggest. One, add a light to make the sign outside the hotel visible at night. The second one sounds crazy, but after the first night, it became important. The bed frame is a few inches larger than the mattress, so the corners of the frame were farther out than the mattress. Because of this, we would misjudge the end of the bed and bang our ankles into the corners of the frame. I put a bag at the ends of the beds so that we would not continue to hit our ankles, and that did the trick. Overall, a clean, simple, modern hotel that will fill your needs if you aren't looking to remain in the hotel during the day and utilize amenities. With close proximity to many things in midtown west, most importantly Hell's Kitchen, we will definitely look at booking for future stays in the city.

My stay at the Moderne was amazing. Fun and Modern Decor. Very friendly staff willing to assist their guests. I had an unexpected emergency. I was very grateful for the the number of staff members that stopped by my room to lend a hand, ask questions, and show concern for my well being. After check in they asked " how was your room" "can we get you anything" . The Moderne exceeded my expectations in response time, proximity to Time Square, and overall comfort. I would certainly return to this hotel. The hotel staff pay special attention to guest experience which is really appreciated. Also many hotels do not provide a list of channels,huge plus on a rainy weekend. Well done.

If you expect professionalism and service, go elsewhere. This is a hotel where nobody answers the phone, returns messages or responds to emails. They were unable to correct their own mistake when they charged the wrong credit card. Really basic. So disappointing. You can find a better place to stay in NYC.

Great Location, friendly staff, clean rooms, relaxing shower, and comfortable beds and bedding. I can't say enough nice things about this hotel. Oh yeah, by NYC standards the rooms are a comfortable size...and they have a two queen beds option.

I was so excited about this hotel, but guess what when I got home I found out I was charged $30 for a missing laundry bag. I didn't even open the closet. Also, when I just called to get my bill for a 2nd time the person who answered to phone didn't seem to have two (craps) about the charge. I'm utterly disappointed that such a good stay and nice people could turn so quickly. I have the manager's name and will call back tomorrow to fight this charge.

Avoid this hotel. They do bad business and they cheat people. My mom checked in to the hotel we were at and left promptly because the room was unclean. We were told we could cancel through Expedia because that is who we booked through and would be responsible for one night's stay which is fine. They ended up deciding to charge us for 2 nights stay with no clear reason as to why. 1 Night, sure but 2 nights just because they felt like it doesn't make sense. Our booking Policy said canceling would have just held us for one night. On top of that, they gave a fake email to us to pretend to want resolve the issue. I'm sad to see that I'm not the only person who has had to deal with bait and switch tactics from this hotel.

I'm sure everyone will agree that finding a hotel in NY can be pretty annoying, esp if you're on a budget and care about cleanliness. My friend suggested the Moderne for our weekend getaway and it turned out to be a positive experience. It's about a 20 block walk from Penn Station, which was a great way to add steps on my steps app hahaha Upon entrance, we were greeted by a friendly front desk receptionist and all the staff we've dealt with throughout our stay were very cordial and helpful. Check-in process was relatively easy, except for minor annoyances (no biggie though). It's a boutique hotel in New York, so expect tiny lobby and small rooms (reading people complain about small rooms in NY is pretty annoying; it's New York, people!). The room, even though small, was clean and there was enough space for my friend and I for our 3 day stay. Each room also has an umbrella in the room for when it rains (very thoughtful). Each floor hallway has different color wallpaper with cool geometric design. There is a guest lounge where one can have complimentary coffee, tea, cappuccino, hot chocolate, apples and coffee cake (7 am - 10 am). The Moderne is in a great location - walking distance to Central Park, Times Square, Rockefeller Center, Grand Central Terminal - you get the point :) Only things I can complain about were the super slow elevator and the loud AC, but those two would not deter me from staying at this awesome hotel again in the future!

Overcharged. Treated rudely. Disturbing hotel stay where I was harassed in a noisy room and then price gauged for no reason. I was overcharged several hundred dollars for a horrible hotel stay and not refunded the money even after being yelled at by management on the phone and in person. Horrible customer service. Disrespectful staff. Overcharged probably because of location and what I was wearing that day. The room itself, while nicely furnished, was small without a view. However, the experience and cost eclipsed this one pleasant thing. The worst part was being charged twice and a 75 dollar cleaning fee because I asked to change the card charged from one card to splitting it over three cards because the room was more expensive than advertised. One one card I was charged 706.12 dollars. The room on the website was 200 dollars. In person 350 dollars. My other three cards were over charged as well. Tip: Make sure you book on the website. It was an on the fly trip because I needed a break from my noisy and stressful living situation. Staycation from hell!

Yay! This is a really cute little hotel. The rooms aren't luxe and huge by any means, but they're also not the tiny shoeboxes that most hotels in NYC offer; it's a nice comfortable size. The guy checking us in was super cool and sweet; we thought he was funny and helpful. It's in a convenient location but it's tucked away on a quieter street, which I like. Also, it's just a five minute walk from Halal so if you're in the mood for some late night eats, it's pretty perfect.

I don't know how this place has anything less than 4 stars. After spending 2 hours looking on Expedia for a hotel, I'm so glad I ended up choosing this one. From the minute we got there, everything was perfect. Robbie who works at the front desk was amazing - so friendly and so personable I felt like I was talking to someone I've been friends with for years. Me and a couple friends were planning on celebrating our birthdays and once we told Robbie this, he sent us up a bottle of wine and a cute cupcake for the occasion. He made sure to tell us where everything in the hotel was, including the guest lounge on the second floor which had free drinks and snacks. I even think he ended up upgrading our room! When we got to our room, it exceeded my expectations. The room looked just like the photos with high ceilings and modern looking furniture. It was huge and spacious perfect for three people, even 4. We had an awesome view of the streets below through large windows. We ordered room service which was very reasonably priced and actually tasted good. The wall paper on every floor was so cool and the small decorative touches everywhere were nice. The hotel was very quiet it was almost like we were the only ones there. When we checked out the next morning, we were allowed to leave our luggage in the storage room for as long as we wanted. Most places don't allow you to do that even for a couple hours. The location is great - close enough to walk to many touristy places but far enough away from all the traffic and congestion.You're right near 8th ave where there are many spots to get a quick bite to eat. I was even able to find free street parking a block away. I can't say enough good things about this hotel and I wouldn't hesitate to return the next time I need a hotel in the city. Robbie really helped start off our weekend on an awesome note!

We stayed for only one night, it was quite, the tv was a little fuzzy but ok. The room was clean, the bed had space underneath (not a platform bed) and there was nothing underneath. When I entered the elevator there was a staff member who was really nice, greeted us, when we left the elevator thanked us for staying with them. There was a little lounge area in the morning with a keurig machine, some blueberry pound cake and bananas and oranges, for free. Not much but more than other hotels would offer. No problems checking in or out. Overall not bad, and it was the cheaper hotel of all that I saw BUT, we did not use the shower, however I could see how it would get messy since half the shower is open, no curtain or anything

Great experience with this hotel! Plenty big to meet our needs, and they have a king bed option. The decor is nice in the room and the TV is new with good channels. The hallway decor is SUPER COOL! We were on the hot pink floor, and I just love the wallpaper. They also have a guest lounge with tea, coffee, and fruit as well as water. Nice surprise! So instead of splurging on the mini bar items, use the lounge! Great check in service as well. Very friendly. Perfect hotel option! Affordable for the area - the only thing cheaper we could find was a hostel.

The Moderne is small boutique hotel. Overall a great hotel! The pros: great location (Hell's Kitchen/Midtown area and within walking distance to Times Square, Central Park, Columbus Circle), reasonable rates (by NYC standards), free WiFi, mini refrigerator, free breakfast (beverages, pastries), clean rooms, modern/funky décor, generally good customer service (the person that checked me in, Robbie, was exceptionally helpful). The cons: room was very small (bed took up most of the room), noisy A/C, inadequate lighting, slow elevator with no A/C, no on site laundry) and no self service ice (had to ask the front desk for ice). In spite of the cons, I would stay at this hotel again and would recommend this hotel to others.

My money was refunded 3 months later thanks to the help of the NYC Department of Consumer Affairs. I will be sure to ask for copies of my intake documents as well as my check out invoice from now on.

We had a great time here on long weekend visit. It is very near Central Park for walking. Broadway shows and good restaurants are all nearby. This place had a great bath. We got a suite as we traveled with my daughter, so there was an extra bed with the pull out sofa. This was a large size room by NYC standards and the design was so well thought out. I love cool spaces! Parking was easy. The desk staff was excellent--passing thoughtful advice on eating & navigating the city. Definitely stay here.

We originally booked at the Ameritania and were moved to their sister hotel the Moderne due to a glitch in the system. They were very courteous over the phone and when we arrived. We had two rooms booked for a bachelorette. They were both very spacious. Robby at the front desk was amazing! We felt like he was one of our friends! We just adored him. He was very accommodating, encouraged us to use the lounge for a little bachelorette pregame (which was perfect for a girls party like that), and made sure to send up more towels and an ice bucket. He even offered to let us use his selfie stick for the night! Super sweet! Our stay was great. Everything was clean and we truly enjoyed ourselves. I would definitely stay here again!

I would like to leave zero star if that was an option. Hotel is NOT what the pictures look like. Elevator is old and rooms a tiny. No AC but a very loud window unit. They said there would only be room cleanings every 3 days due to covid but then the staff wore their masks incorrectly the entire time and didn't make guests wear them. Not worth the money at all. When they ask if you need a taxi, say no!!! They call a black car and it's $35 more than a yellow cab.

This hotel is in a great location. The staff are very friendly and helpful - we especially appreciated the assistance from Laura at the front desk. Our room was pretty spacious for the area, and the bathroom was nicely renovated. Some of the furniture and the mattress could use replacement. But overall, it was a good experience.

My stay at the Moderne was uninhabitable. I had to evacuate the first room they placed me in when the heater started making a loud noise, sounding like it was going to be explode. The front desk then relocated me to another room, which had a broken safe, a broken chair, a leaking ceiling, and a worn down headboard. The ceiling in the shower was leaking so badly that I couldn't take a shower. I requested a different room, but none were available. Also, the elevator was out of order. DO NOT STAY HERE.

This is NOT a 4 star hotel. Nor is it worth 300 a night. the lobby is tiny and cheap, the rooms are horrible. Don't stay here, they must have one nice room that they photograph and the rest you get stuck in the dungeon. Do yourself a favor and stay at the Wagner instead.

This is the best hotel I have ever stayed at in New york City. And good hotels in NYC are hard to come by! The moderne hotel offered such a comfortable and easy stay. It is also in a good location for it is just a few blocks from central park. The place is relatively new, the beds are spacious enough for two people and feels like a cloud, and the staff is very friendly and helpful. I got a deal for a 2 double beds through my credit card company's reward program, so it cost me somewhere around $200-250 for a night. I was very impressed by the room size because not only are good hotels hard to come by in NYC, but hotel rooms with ample floor space are also hard to find! We could have fit a small air mattress on the floor if we really needed to. The room was not only spacious, but beautiful and artsy in its decor, and also very well kept and clean. But the one thing I was the most obsessed with was the bathroom. The bathroom had a huge mirror with light bulbs all around the perimeter as well as one of those amazing rainfall shower heads. I was sure to spend an extra 10 minutes more in the shower than I usually do to get my moneys worth. ;P They also offer free wi-fi and a room with plenty of outlets, as well as a cute and stylish lobby with complimentary coffee, tea, and hot chocolate (via keurig machine). I would definitely stay here again in a heartbeat, a bit pricier compared to other hotels without the deal, but more than worth every penny.

Ronnie (I think that's his name) was very friendly and attentive. The room was clean and bed was comfy. There's also a common guest lounge area stocked with courtesy fruit, cake, coffee, teas and hot cocoa! Great location, walking distance to Times Square and Central Park. Don't let the decor scare you away, it's a great hotel in the perfect location.

This place is so great. The front desk was so helpful in every way. Especially Ron, he was the best and friendliest. Rooms are a bit small but beautifully decorated. They have a meeting room on the second floor where you can have coffee, hot chocolate sit read a book or play a game of cards. Loved it here

I cannot say enough great things about this place: great location, lovely design, reasonable pricing, extremely comfortable bed. But all of that pales in comparison to the AMAZING staff running this place. I didn't catch everyone's names, but every single person we interacted with from the front desk to the maintenance staff was so unbelievably gracious, helpful and accomodating at every step of the stay. Luggage storing: no problem. Early check in: no problem. Switching to hypoallergenic bedding: no problem. Late check out so we could make brunch: no problem. So flexible! And by the way it was QUIET and COMFORTABLE and AFFORDABLE. This place is a G.E.M. We will be back again and again. Thanks for the best stay :) Two very enthusiastic thumbs up. Fine holiday fun.

My sister Constance Tyler and I stayed there last week and I can't tell you what an amazing experience we had at this hotel! It was the perfect location, great price, wonderful staff and surprisingly quiet! It was a short walk to a local landmark "the soup man" and shops and nail spas. We love the chic decor and the guest lounge which had a great view! The coffee machine was tricky but fun to operate once you got the hang of it. Lama and Robbi accommodated our every wish even down to Sabrina my sisters emotional support dog. Lama even offered to watch our bags and Sabrina while we ran errands. The beds were so comfy we didn't want to get out of bed! My only complaint was that the hallway and elevators were EXTREMELY HOT...not very enjoyable there. Thank you for such a magnificent stay! We will be back soon!

We stayed at The Moderne Hotel for a few nights last week. Pros: Super great location, on a quieter street that is super close to Broadway and the theater district. Very close to all public transportation (but what in the city isnt really...) and the staff were SUPER nice. I mean above and beyond service I am used to even in other cities. Checking in the staff on duty went above and beyond to chat with us, ask us questions about what we were wanting to do with our time in the city, and overall were just very kind and helpful. The hotel offers a lounge area to hang out in if you need a break from the tiny room, and they have some basics including a tv there, a tiny bit of fruit, water, and coffee. Cons: Those rooms are tiny, not the cleanest, the beds are TERRIBLE. I think its just inevitable in such a big city where space is at a premium that each room is small, but I think its literally the smallest room I have ever had in a hotel. The AC did NOT work. I mean we turned it on, and it made loud noises, but there was almost no cold air. Thankfully we were in the city at a time where the weather wasnt too warm, but because there was only a tiny window in the room that didnt open, the room was just stuffy. Overall it wasnt a bad experience, not the best but easily not the worst and I must say despite its cons, I really did appreciate the great customer service and location!

My husband and I stayed at the Moderne in October 2011 for our honeymoon. We arrived around 8am to drop our bags, and they were able to get us into a room at that time. We took a nap, and at some point our a/c stopped working. We were heading out and mentioned it to the front desk. When we returned, the a/c was fixed and a delicious red velvet cupcake from Crumb bakery was waiting for our "trouble". The staff was extremely helpful. Having never been to New York, I knew nothing about the subways. They helped with everything. When unexpected snow messed up our plans the last day, they allowed us to hang out in the common room even after checking out. Yes, the rooms are small, but I have stayed in smaller. The bed was quite comfy. The one thing I didn't like was the lack of counter space in the bathroom. It made it very difficult to balance a hot curling iron on the edge of the sink. The hallway wallpaper is crazy....but fun. I felt like Alice in Wonderland. The location was amazing also. A subway stop was nearby, and most areas were easily within walking distance.

Technically, this isn't a four-star hotel. If you make comparisons to the California hotel scene - or even some of the more pricy New York City hotels - we're talking three stars. But it's the little things that count and I think Moderne deserves some props. Finding a hotel in NYC can be pretty tricky. I mean, pictures say one thing, but at the end of the day, you never know what you're walking into! I've been to some real sh*tholes that looked like palaces from the photos. I found The Moderne on Priceline for $135 / night (or something like that). Now I don't think it's normally that price, FYI, but boy was I pleasantly surprised to find that Moderne Hotel is a breath of fresh air in a fine location. Just like the name, modern is the theme...although I'd add that it's a little quirky too. The lobby is tiny but does the job, not to mention you can use wifi while you wait. One of the best things I noticed was the level of service from the front-desk concierge. He helped each and every person that walked through that lobby, including moi. So I get up to my floor, walk through the dark halls (I've yet to find one hotel in NYC without a dark hallway!) outfitted with a spread of quirky photo frames, to find my room at the end of the hall. It was perfect. Cozy. Clean. All the amenities including a mini bar! Just a few more perks: -SERVICE SERVICE SERVICE. Anything you need, just call down to the front desk and the staff is super duper helpful. -There's a funky lounge on the second floor that offers tea, coffee and cake from 7am - 10am. -24 hour room service!!! -Did I say Mini Bar? Prices ain't cheap but just in case you're so wrecked you can't move. -Right across the street from LYFE Kitchen -- SCORE!! -Right down the street from Columbus Circle - shopping, strolling, people watching, whateva. -Free Wifi. It's a rare thing in those neck of the woods. And there you go. If I'm staying in NYC and need an affordable spot, I'd put my money on Moderne again.

This is just not a great hotel. Area is fine if you like midtown west -- plenty of spots to choose from, close to MOMA and Lincoln center and away from the nastier bits of midtown. WiFi is decent, too, when it works. And quiet, which is important. If the deal is unbeatable or no other options -- go for it! But know that the rooms are tiny and dark, the hotel is kind of shabby, it's not super clean, and the air conditioning often breaks down (in rooms and the guest lounge, where you will need to go if you have any work etc -- small rooms!). Rooms are not well serviced and might be made up only at the end of the day. Considering the amazing options midtown east, this is not worth it unless, of course, unbeatable deal! In which case...

Awesome little hotel. Staff was friendly and informative. Hotel was clean and tidy. Close to the subway and MOMA. Time Square is a short walk down Broadway. Definitely will be going back

Because of vacancy issues at a previous hotel, we had to spend one night at Moderne. Boy I wish it would have been more. After coming from a room just below a noisy night club at Dream Midtown, walking a block west gave us a good night's sleep. The location is great and the rooms are clean. I didn't really check out the amenities since it was only overnight, but I'm not sure there are too many. Small front lobby but you've got NYC out the front door so all of the food and drink you could want in walking distance (McGee's across the street). I would definitely stay there again.

I have worked in Midtown Manhattan for 15 years. I get stuck at work frequently. Moderene is probably the nicest hotel I have stayed at in Manhattan. This is a small hotel yet they make you feel like you are their only guest. The rooms are really really pretty. The use of space is incredible. The standard in Manhattan is to rent small rooms with furniture meant for larger spaces. Not here ! The bathroom showers can easily fit someone 7ft tall ! The ceilings are really high. I love that. Please by all means don't pass this gem up.

I'm not going to be staying here again. The people were friendly enough, but the hotel left a lot to be desired. Upon check-in, I was told that the type of room I had booked was not available so they had to put me in a room that was a downgrade (with no real apology or compensation offered). It was late enough when I was checking in that I decided to just go with it. Looking back, I should have asked for a refund and found another hotel, even though I would have had to go through the hassle of getting a prepaid hotel room refunded. The room itself was ok, kind of old and tattered - but really not bad. It was kind of warm in the room so I put the air on the lowest temperature setting. I went to bed only to wake up a couple of hours later in a pool of sweat. The temperature in the room was 84 degrees. I tried adjusting the thermometer but I could only hot air to come out of the air-conditioner. I called downstairs multiple times - no answer. Got dressed, went downstairs, only to be told by a very confused front desk member that there was nothing they could do. I asked if there was a window I could open - they said I could go ahead. Upon accessing the window, I found there was no lock at all, and a fire escape someone could use to access the room. Knowing that, I certainly would not leave anything of value in the room. I had to leave the window open with the air off just to cool my room off enough to sleep in, As anyone who has ever had an open window in New York - the city is loud at all hours. Slept fitfully for a couple more hours, and woke up to more noise from outside. Tried accessing the internet and was told that I needed a code. Went downstairs to get one (again no answer on the phone), and was told that the internet wasn't really working. I would find somewhere else to stay in the area - this place is not a good option, and definitely not worth the money.

Fabulous location, friendly and courteous staff, comfy bed, clean room, fun decor and overall excellent stay. Not our first time here and it certainly won't be our last. This boutique hotel has yet to disappoint.

It's NYC. Unless you want to pay through the roof, you're not likely to find a midtown hotel with tons of space. But Moderne makes the most of the space in the regular rooms, and is quite the service-oriented hotel. Robbie (the senior concierge) was just delightful! The layout in the lobby is quaint, but very appealing. The guest lounge on the second floor is lovely, and the single person chairs are SOOOOOOO comfortable. You could easily order a meal, sit at the table, and just relax in this spacious room. The beds are comfortable. The king takes up most of the room. And the platform is rather low to the ground. It took a while for the room to cool down, and it did require the window to be opened on a cool spring day. So I do wonder if the air conditioning is ample for summer months. But the C.O. Bigelow products in the bathroom were awesome (lavender peppermint scent for all). Small bathroom...and the room my sister had included a completely glass shower. So you might not be sharing the bathroom if you're with a platonic friend. But the space was clean, the amenities and little side items for purchase in the rooms was very nice (though $5 for a small Fiji water seemed a little high, even by NYC standards). The Do Not Disturb sign is magnetized to stick on the door, which I loved. You need a room key for the light....but the fixture was quite modern (heh) and attractive. The elevator can be a little slow. But there are options for the stairs. And I really liked that the window opened to a fire escape. I'd definitely recommend this for out-of-town guests who like a boutique feel to their accommodations, and want to be in the heart of it all!