Andrew G.
Yelp
I've popped into Modernica since the late 90s and I am never disappointed. It's the sort of business that is hard not to love, especially now that they're the only ones doing legit fiberglass Eames shell chairs. Ever seen those plastic Herman Miller joints? Awful.
In around 1998, I gave a friend a ride to the downtown factory and the owner gave us a tour of the whole space, from manufacturing to their amazing store of mid-century props available for rent.
Flash forward 13 years.
I've been looking for some chairs for my dinner table, which has led to me stopping by the showroom on occasional Saturdays to see what color shells they have in stock. Carrie is always passionate and knowledgeable, willing to get into a heavy discussion on color and composition and all that fun stuff, at the drop of a hat. Keep in mind that I've never bought anything from her. Cool, right?
Today, en route home from meetings on the Westside, I stopped in to the Beverly showroom and recognized the chap who gave me a tour of the factory over a decade before: Jay Novak.
He was warm and welcoming, showing me new items around the showroom and displaying the kind of passion that inspires someone to undertake the kind of (wildly successful) experiment that Modernica is.
I asked about some pillows, and it turned out that only the ones on a rack (ok, in a Modernica storage unit) were on sale, marked down to $39 from $100. Jay noticed that I was having trouble finding two that worked together, and generously offered to extend the discount to ANY pillow in the store. (not the new ones, of course, but any of the older style they were moving away from)
I wound up walking with some awesome wool hopsack pillows for my sofa (pea green and teal) for a hundred bucks round trip! Talk about satisfied customer!!
And as I was driving home, I realized that this kind of customer service is simply part of the Modernica experience. They mounted a Nelson Bubble Lamp I bought on craigslist onto a floor stand for almost nothing and did the work while I waited.
In the oversaturated MidCentury market of Los Angeles, it is comforting to know that firms like Modernica are still willing to go the extra yard to keep customers happy. I'll be back for sure. :)