c'estsi B.
Google
We went to Moma on a Thursday evening. The food was genuinely excellent and the décor is absolutely gorgeous.
However, there was a serious issue with the staff and overall atmosphere on the first floor where we were seated. We cannot speak for downstairs. It is difficult to pinpoint exactly what went wrong, but something clearly was not working, and training is definitely needed.
We felt half ignored throughout the evening. As travellers who had never experienced Bulgarian cuisine before, we would have appreciated a bit of guidance or enthusiasm, but none was offered. We had barely been eating our starters for five minutes when our mains arrived. The food itself was delicious, but the pacing felt rushed and disjointed, which made the experience strange.
Later, after looking at the dessert menu, we said we needed a few minutes. We then struggled to get the waitress’s attention, even after waving twice. We were finally acknowledged about half an hour later.
The manager had greeted us warmly at the beginning and later asked how everything was. We honestly could not fully explain what had happened. It felt like a lack of communication and possibly tired or overworked staff who had simply given up. Whatever the cause, it really impacted the evening, which was disappointing.
The food was excellent. That makes it even harder to separate the quality of the cuisine from the feeling we were left with.
I’ve given 3 purely because of the quality of the food. Unfortunately it was marred by the atmosphere and general service.