Mondorf Parc Hôtel & Spa

Very nice hotel, we stayed there for 3 nights. The rooms are clean, spacious and comfortable. The staff is friendly and helpful (english is not very popular so it is good to know some basic french words). The parking is really big, but also crowded due to construction works - remember to take a ticket with QR code from reception. Wellness & Spa zone with therms is awesome! Everything is clean and spacious. The architecture is old but thanks to that there is some atmosphere in the air - we loved it! Something else in the typical grey/black/white modern buildings. The pool is well organized, you move with massage water splashes in rounds - works very well for muscles. But what I really must appreciate is the breakfast - we loved the cheese and local ham selection, freshly squeezed orange/carrot juice and bread/baguette selection. Definitely recommend it!

Great hotel & Spa. I only spent a short while, (1 night) here, but location is good, and the hotel itself is rich in history. Food quality superb. Whilst I did not use the Spa facilities, they were spacious and looked great. If you are visiting this location, be sure to allow some time, and bring your swimming costume/trunks!

Although the hotel looks a bit outdated from the outside, we had a really nice and big room with a kingsize bed (and good mattress), a big and modern bathroom, a livingroom with couch and minibar, and even a small terrace. Personal was friendly and we could leave our car on the big parking for free during our 4-day stay. Breakfast buffet was great with a lot of choice, and there are also a few restaurants in the complex (from simple lunch to fine dining options). From the room, we could walk to the Spa & Welness complex in our bathrobes and slippers. The welness complex itself was super nice with a lot of options to relax & swim. There is also a huge fitness (although some of the equipment is a bit old) but the sauna complex itself is really top notch and gives a lot of different options to lose some sweat at different temperatures.

This is clearly an older hotel, but it’s been maintained beautifully. We had a huge room for just the two of us, with an equally large balcony that featured two separate seating areas. The reception staff was super welcoming, and we loved the small library of books in multiple languages that guests can borrow. We arrived about an hour before check-in time, and they let us in with no fuss at all. The room was well-equipped with bathrobes, plenty of towels, and all the toiletries smelled lovely. Breakfast was great—lots of options including different breads, jams, and cereals. The outdoor area is peaceful and relaxing, and walking to the thermal baths is very convenient.

Terrible experience with one of the hotel's employees: Jean Yves , one of the hosts and at the reception/front desk. Rude, not willing to help. We had two experiences with him, both bad: 1. At Check-in, i spoke to him in French ( i have conversational proficiency as i did my high school at a French school), and he basically couldn't help but asked for a person to whom he could speak. ( Really?? At the front desk and hosting many international travelers for the ironman 70.3 Luxembourg?). He ended up ignoring me and talking to my daughter who is fluent 2. He shhhhd my cousin ( also a guest at the hotel) in a very loud and rude manner from his desk ... When my cousin reply, politely and asking him to use better manners " could you please use some kindness" / the words she used, he was even more rude. In addition, breakfast needs to be better planned for peak moments. Employees were kind and helpful but having only one coffee machine properly working didn't help

Reception was not welcoming and they gave us a room that had not been cleaned yet. When confronted with it they wanted to give us a room which was lesser and never apologized for the mistake. We ended up with the manager at the room still without apology for the mistake which can happen. They could simply given us keys let us go to the spa - apologized given us a voucher for some drinks as compensation and we would have been happy. The cleaning lady was the hero of the day - she understood the problem and apologized. Note to reception. Smile and coordinate your dress code. It is the first impression and the face of the hotel.

Very nice spa hotel. Few days relaxation is a great thing to do here.

KNOW BEFORE YOU GO! If you are on business and travelling on a CORPORATE rate - BEWARE My husband works for a Canadian company that has a large location in Dudelange. Since I was travelling with him on my first trip to Europe we decided to visit this hotel and spa. Based on the pictures shown and the amenities included it looked like it would be an amazing vacation for me. 1. With the CORPORATE rate the spa is not included - they just said NO. If I want to attend I could pay 17 Euros per day. That's equivalent of $26.50 CAD. 2. With the CORPORATE rate the included breakfast is NOT INCLUDED. 22 Euros or $34.20 CAD. That's an expensive breakfast. In the town of Mondorf there isn't anywhere else to go. 3. With the CORPORATE rate we were given a shoebox. One king size bed fills the entire living space. Can't even pull the chair out to sit at the desk. I have to move it back and then to the side to slide in. The only other spaces in the room are the bathroom - which is very nice - and the foyer. No dresser, our clothes had to go on shelves in the closet. Our balcony faces a concrete wall. The HVAC system does absolutely nothing to regulate the temperature in the room so we have to have the door open constantly for coolness and air movement. The door must be open all night or sleep is impossible in the stuffy heat. The hotel is fairly empty and housekeeping staff actually showed us a room comparable to what is shown on the website. Hotel staff has made no effort at all to make the week more comfortable 4. There is no ice available for our rooms. I had to ask for a glass of ice and front desk staff went behind the bar to get me 4 cubes in a glass. I am not comfortable doing that several times a day! No coffee provided in the room either. Just a small kettle and a few tea bags. If you want to fill your water bottle you need to walk all the way to the spa to find a fountain. The cold water in the bathroom faucets isn't really cold. On a positive note, the hotel is clean, our male housekeeper is friendly and our room is completely made up during the time I was at breakfast. Unfortunately we won't be back and will be communicating this disappointment with other staff. The big North American brand hotels know how to keep their clients comfortable and happy.