Eva Do 3.
Google
When a customer buys a cake slice and it’s dropped into this boldly branded but not-very-functional bag, the buttercream smears everywhere. It sticks to the bag, to the tissue paper that was placed in rather carelessly, and the whole thing becomes a disappointment. This isn’t a one-off, it happens again and again.
Please retire this bag. It’s too deep and simply not suitable for cake or soft tarts with cream. It’s passable for croissants, but still not ideal. Using this bag is an easy way to associate a bad experience with your Monforte Viennoiserie branding. As a customer, I hate receiving a cake slice that ends up looking like cat vomit in the bottom of this bag. At your price point, why not use a small box or proper container?
Aside from this packaging issue, you make the best croissants in Melbourne and the cakes are excellent. Kudos to the chef.
Atmosphere is not really applicable as it’s a street-side takeaway window. Staff are fine, not the warmest, but it’s likely the packaging choice isn’t up to them.