cem K.
Google
The hostel’s beds, cleanliness, and organization are good. However, they are definitely dishonest. When you sit in the common area, they constantly come over and give you the menu. This is a hostel; I’m not obligated to eat or drink in the common areas. Even if you made this mandatory and said it’s your procedure, then:
1. You should state this on the relevant booking site.
2. Didn’t write it there? Then inform guests at check-in.
I’ve been traveling for 10 months. In this hostel, I asked the reception for hot water. I can understand if drinking water or hot water is chargeable because it might be difficult to access clean water in Cambodia.
I said I needed hot water to make coffee. They told me bringing in outside food or drinks is forbidden (I also don’t understand this—does that include water?). Besides, I wasn’t bringing anything from outside; I was just asking for hot water.
The woman at the reception said, “Listen to your mama, young boy!”—a very condescending tone! Then she continued, “We normally don’t give hot water, but I’ll make an exception this time. I see you have a bandage on your arm, so I’ll give it to you this time.”
I had a bandage on my arm because I had an accident. I replied, “What does that have to do with anything? This is my situation—it’s irrelevant.” I added, “If you charge for hot water, you could’ve just said so in the first place. Paying for it is not an issue for me.”
In short, she dragged the conversation out, made it clear she was pitying me, and acted condescendingly as if giving me free hot water was a huge favor. I wouldn’t even rate their hospitality.
By the way, this message isn’t directed at the Cambodian staff. If that’s the case, it’s for the Western owners of this hostel. I suggest reviewing your policies and communicating them properly to your staff.
