Monos

Please do not waste your money on this luggage. This is the most I’ve ever spent on a suitcase as I loved the look of it.. After one trip, it looked trashed and after every trip you have to spend at least a half an hour to an hour cleaning the marks off of it and after five trips, none of the marks actually even come off and it just looks disgusting.. Yes, I made a mistake in buying a light color so that doesn’t help but the plastic of the suitcase feels super thin and cheap also .. My best friend bought A dark gray and she hates it She only used it twice.. Edited to add that Monus contacted me and sent me a new suitcase. I got black and I’m going on a trip and will update my review soon.

My sister purchased a monos carry on bag and used it once - the bag had to be gate checked and when she picked it up there was a large dent and multiple scratches. Horrible quality - and worse, we went to the Vancouver retail location where the staff were rude and condescending. Unfortunate to pay over $300 for something that lasts one use. Yet another company adding to our landfills and providing garbage products.

I recently purchased a vegan leather backpack and I am in love with it! The material feels durable and high quality, and the design is both stylish and practical. The straps are comfortable and adjustable, and there are plenty of pockets and compartments for all my things. I appreciate the ethical choice of using vegan leather, and am impressed with how well it holds up compared to traditional leather. Overall, I highly recommend this backpack for anyone looking for a modern and sustainable option, plus the service is exceptional so I will shop with Monos again soon!

Edit***. Customer service reached out to me and were great. Figured out a solution so updated my rating as the service was excellent ——— I bought 3 pieces of monos luggage, at first, I was sold by all the marketing and reviews, but those have got to be a lie. These get scuffed up and dirty so quickly, and do not hold as much as some of their competitors. The first time I travelled with my suitcase it came back looking like it travelled the world for 100 years, completely scuffed up, scratched and looking rugged. Everyone who travelled with me had no issues with their bags (other brands). On a separate short flight, my wife flew with hers and it came back looking horrible and messed up as well. (Pics attached) I tried using their included 1inch sponge cleaner, and after summoning the muscle strength of Hercules and spending over an hour scrubbing, I still wasn’t able to fully clean them. There is no way I could do this each time I travel. After speaking with some friends who have the same luggage, it looks like this is a very common problem. It will look good for five minutes and then look like a disaster as soon as you travel once… Also, I had to exchange one suitcase already as the handle on one broke almost immediately. Long story short spending this kind of money on luggage you expect it to be better quality and I couldn’t believe after one single trip this it looks like this.

Had an issue with a zipper pull tab. The customer support offer was beyond my expectations. I could not believe it. They are very serious people with regards to customer satisfaction. We have 4 pieces of Monos.. Each use gives us satisfaction.

Purchase Date: Dec 13, 2023 Dates of Use(Air Travel): Dec 18, 2023-Dec 26, 2023 Check In Large has a large dent on top left corner and severe scratches after initial use. Please see photos taken after receiving luggage at the airport. I brought it to the West 4th Vancouver location(where it was originally purchased) as per their “Lifetime Warranty and 100 day trial.” The Team Lead associate named Esmeralda asked me if I “tried pushing it back out myself.” I was appalled by this suggestion for the obvious reason that it is not my obligation to repair their luggage. I informed Esmeralda that I do not appreciate her suggestion as it goes against Monos’ “100 day trial… if you don’t love it send it back” and lifetime warranty. Eventually, they offered to replace the luggage but after causing me severe stress because of their poor customer service. Although, my issue is being resolved , in my opinion the Monos luggage that I purchased is not worth it because: A. I purchased the luggage because under the Description it states “ the Check-In Large is dent-resistant, impact-friendly and virtually unbreakable.“ but mine evidently is not as described. B. The Customer Service is terrible right from my purchase because Ashel the associate who sold me the luggage put an incorrect name in my profile. I had to email back to ask to have it changed. Then, the recent ordeal regarding the defect. I have lost faith in this brand and will not be recommending it to anyone.

Gorgeous store! The customer service is incredible, the staff is super friendly and ready to assist. All products are beautiful and you can see the good quality of the materials. Several options, sizes, colours and styles to choose. Good prices. The new Sage Green collection is fresh and vibrant. A lot of accessories to complete your travel collection. A local brand 100% recommended.

We had a great experience in store with the super friendly and helpful staff! We got a really cute and good quality luggage and bag. We love the vegan leather ❤️🌱