Lisa N.
Yelp
I had friends visiting from out of town and we were all disappointed by our visit to this winery. This was our 4th one this weekend so had a good comparison. It was very hot out that day and I knew they had a large lobby area with A/C so I figured this may be a good spot to taste indoors and stay cool. The ambiance on the outside is nice so no complaints there but when we got inside the girl checking people in was eating her snacks while she was telling us about the tasting options. She didn't offer much information unless we kept on asking probing questions. Once we got to the tasting room, the young gentlemen at the counter didn't offer any information about the wines, he just said, "what can I get for you"? as if we were at a bar. He later admitted he didn't drink wine and hadn't tasted many. It was clear he did not have much knowledge about the wine. He was pouring. We all just ordered an individual tasting and wanted to learn about the wines. There was no engagement with us or asking if we've been there before or gave us some information on any of the wines, in fact, we saw him yawning several times while he was waiting for other guests. The lady that was pouring next to him was 1000% better and more engaged, and it was obvious by the crowd she had around her waiting for her to pour and it was clear no one wanted to go to the young man. For such large tasting room there were little tables and chairs for the amount of guest it could handle and there was quite a few people looking for a place to sit and fighting over tables. It was obvious they take care of their members and more of the attention was put in the member area versus the regular walk-in patrons. That is understandable, however, you would think they would still want to offer walk-in guest good service in order to convert them to new members or buy bottles.
We were trying to track down staff to get some more stools for our table and my friends saw one of the servers/food runners near the bathrooms eating nachos off of a guests plate before he delivered it to their table and he saw that we caught him and gave a smirky smile. Clearly that's a common practice. It felt there was no management presence or care for their guests. The wine itself wasn't bad but was overpriced for the service provided. Also, the bathrooms were dirty and not maintained and it just felt like an overall lack of care. If I was the owner I would be embarrassed and mad of the staff that was running this place. It would be more understandable if it was a slow, mid-week day but it was a peak weekend afternoon, and it looked like a bunch of young kids running the place, who really didn't care. It was a big disappointment and we would not recommend this winery unless you decide to become a member and maybe you can get better service. If a manager reads this, we were there Sun, Aug 11 between 1-3pm. I think it has potential with the right staffing, management and training. The craziest thing was that guy eating off of somebody's food, it was disgusting. Also, you should not have so pouring wine if they don't drink it or know anything about the wine. Most people come out winetasting and want to know a little bit about the varietals, where the wine was grown or what the winery is known for and if you're not able to answer those basic questions you shouldn't be Pouring. Unfortunately, there are too many other choices that we will not be back, I hope this was a one off and not a normal experience.