Monte Rosa Hotel

This is a great little hotel in Zermatt. Rooms are large The location is amazing just five minutes from the train station. But the best part about the place is the staff. I have traveled all over the world and I have to say the staff at the Monte Rosa are the best most helpful most pleasant group of people I have ever encountered at a hotel. When we asked about going up to the Gornogot, the first thing the front desk did was show us a video of the weather and let us know what to expect for the day. They had umbrellas when it was raining. They offered us a shuttle to the train station on our way back to Täsch and I cannot say enough about every single member who all had the same incredibly cheerful, friendly attitude. Seriously I’d like to find whatever medication they are taking because they were truly amazing. This is a great little hotel to stay at when you’re visiting Zermatt. It is not a five star luxury resort but when you’re here you’re not going be sitting in your room or staying in the hotel. you’re going to be walking around the town visiting the Matterhorn so there’s not a lot of extras in the hotel even though there is a great Swiss resturant at the hotel and a spa across the street we did not use. Only negative was the beds were a little hard and difficult to sleep on but after hiking and walking around for a whole day, we were able to get a good nights sleep. The best way I can describe it is if I ever come back to Zermatt, I will look to stay here. The breakfast is fine., It is your basic Swiss breakfast, but obviously you can order extras if you want.

Old and charming hotel that you would only get one room key because it is real old fashioned key and you would have to leave the key at the front desk whenever you go out. The rooms are very dark with small windows and dark color interior furnishing. I don’t like the shower in tub with half wall in the main bathroom, so we all took showers in the tiny shower inside the small bathroom. Very friendly front desk and concierge. Appreciate that the hotel offers complimentary pickup and shuttles to and from the train station if you don’t want to walk with luggage or in a rush. The South American restaurant(Colombian food) in the hotel is delicious, but you do have to deal with flies flying around your food, as the case the other restaurants we went in town. The breakfast restaurant is inside the building and it’s old and beautiful and has decent selections including a waffle maker for making your own waffle.

Every single worker I interacted with here treated me like their long lost best friend. The breakfast is fantastic, the rooms are magical, the staff is top tier, and the memories will last a lifetime. You can’t beat the location of this wonderful hotel either. I’ll never stay anywhere else from now on anytime I’m in Zermatt.

We loved our stay at the Monte Rosa! The service was first class! Everyone was so kind, friendly, helpful and made us feel extremely welcome, like family! I can highly recommend the Monte Rosa! ||Thank you for an amazing experience!

Staying at this quaint hotel was truly a delight from start to finish. Its perfect location made exploring the area incredibly convenient and enjoyable. The staff's helpfulness and attentiveness enhanced the overall experience significantly. Furthermore, the breakfast spread offered was absolutely fantastic, providing a wonderful start to each day. They were also able to cater to dietary requirements.

My wife and I stayed at this hotel in Zermatt for two nights and our only regret is that we did not have more time in this wonderful town at this charming hotel. The rooms are clean and lovely with a turndown service offered. The front desk staff was helpful, friendly, and helped us to feel welcome and offered suggestions of restaurants in town. The breakfast area had plenty of options to choose from and the food was done well. There is no pool or spa facilities on site, but they are close by at a sister hotel in town. One of the little details my wife loved are the small elderflower candies available at the front desk. She mentioned to the staff that she loved them, so later that evening there were two elderflower candies on our pillows at the turndown service. This demonstrates to us that the staff cares about making your stay memorable and the thoughtful attention to detail they provide. 10 out of 10 for this hotel!

This hotel is located in the center of Zermatt and they pick and drop you off if you let them know in advance or call them from Zermatt train station.||||We had the Matterhorn suite which lived up to its name! The suite was luxurious with wonderful furnishings, bathroom and very spacious.||||What we really loved was the friendliness and help given to us by the front desk team, especially George. We arrived late but he made sure that we could have a nice dinner despite no reservations and booked table for us for the following night as well.

I stayed here for 2 nights with a tour group. It’s a charming hotel with an ‘old world’ ambiance but with very modern bathrooms. My room had both a walk in shower and a spa bathtub. There was a view of both the church on the left and the Matterhorn off to the right. The staff were very welcoming and helpful. One staff member in particular along with my APT tour leader went to a great deal of trouble to retrieve some belongings I had left in the museum across the street which had closed before I realised I’d left them behind.

We have been spoiled. Hotel Monte Rosa in Zermatt is probably the best place we have ever stayed in. The location in central Zermatt is perfect. From our balcony (one of two in our room) we had a view of the Matterhorn mountain and the Kirchplatz town square where there were performances in the evening. The room was elegant and well-maintained. There was a living room area with a desk, a table for four, a sofa, coffee table, and a Bluetooth enabled stereosystem. There were two bathrooms and a walk-in closet area with four large closets. There was a television in each of the two principle areas. The hotel staff was great. They provided information about the local lifts, trains, spa-gym, restaurants, and other town services. When I mentioned that one of the multiple lightbulbs in one of the bathrooms was out, it was replaced in less than an hour. The hotel had WebCam views from the various mountain peaks. Use of the spa-gym was included. The breakfast at the hotel was excellent and complementary transportation was provided for the short trip to and from the train station.