Montigo Resorts

Thank you to the following staff that made an impact on our experiences: Kristina, thank you for making us feel so welcomed and taken care of, from the first day, especially with your smiles! Lintang, thank you for arranging the staffing that oversees our activities (land & sea), and making sure WhatsApp requests are followed up promptly. Hendri from Tiigo, thank you for making special food arrangements and desserts for my kid, making my life so much easier and sweeter! Riyan, thank you for the smiles whenever we see you. You literally saved us from the anxieties of waiting for the ferry shuttle bus when it was past the pick up timing. We were utterly impressed with your quick thinking, getting 2 shuttle busses and driving one personally to the ferry terminal. Having established for a decade, you can see the effort that went into maintaining the villas looking pristine white. Several villas can be seen undergoing upgrading works however no loud noise was observed or heard. After check in, we're placed into a WhatsApp group chat with the in-villa dining concierge, buggy, front desk and villa manager. Responses are generally fast and during peak hours, within acceptance time frame of 15mins. We spent a total of 5 nights in the waterfront villa with 5 rooms, that comes with a separate big living room with a dining table, good for 10pax, big swimming pool and jacuzzi in 1 of the room. Rooms, bedsheets and floors are clean. We enjoyed the food in all the restaurants even the morning buffet bfast. The in-villa bbq was a worthy experience with a lot of seafood, meats and fruits. Chef cooked the food perfectly and intern Widiya was helpful and funny! I went for and highly recommend the ATV and paintball but be prepared to get sweaty and tanned. My family liked the softguns and archery. Jetski is a must do and if you like the sea water, try the banana boat! There are free activities to do but you gotta catch them at the right time. There's also a free kids indoor playground that doubles as a daycare. We had a day out in the city doing touristy stuff and shopping, which is about 45mins drive out. Montigo is now officially my kid's favorite place in the world. We can't wait to be back soon!

The staff were very friendly and helpful, always welcoming me with warm smiles. The view was absolutely amazing — you can see parts of Batam Island and even Singapore in the distance, both day and night. The infinity pool, spacious room, and clean, large bathroom were great, especially considering the affordable price. Breakfast was enjoyable, and the mie goreng prepared by the chef was especially delicious. I only wish I had known about this resort earlier so I could have stayed here for my entire trip.

Staff here are extremely friendly and helpful. Erwin was in our charge of our room (housekeeping manager), including Albar + Aji (housekeeping staff) ensured we had a pleasant stay - they were quick to resolve any issues + we were celebrating a birthday and he decorated our room which was a nice touch. They also did a great job with our 2 bed rooms' cleanliness!

Had a wonderful relaxing stay at Montigo. The villas are spacious and well kept. Privte pool is clean with water jet nozzles enhancing swimming experience. The highlight would be the scenic seaview. There are sufficient amenities and activities to enjoy like ATV, jet ski and various water sports. There are 5 restaurants to choose for daily meals. The Nasi Ayam Berrmpah I had for dinner at Warung was excellent. Tiiigo is a nice poolside bar to chill and chat the night away. Breakfast was average. I like the freshly made pratas. The staffs are courteous and helpful. Only downside is there no actual beach here. Only a jetty waterfront.

Juna has been assisted us all the way. He have been very helpful. The decoration of the bedroom and celebrating my daughter's birthday. We enjoyed our stay in Montigo. Greatly appreciated for all the services from Montigo staff. Thumbs up! 👍🏻

Staying at Montigo Resorts Nongsa was a truly memorable experience. The resort offers stunning sea views, a მშვიდ and relaxing atmosphere, and private pool villas that make the stay feel luxurious and exclusive. What stood out the most was the exceptional housekeeping service — the team was incredibly attentive, thorough, and maintained the villa in spotless condition throughout the stay. Their professionalism and attention to detail truly elevated the overall experience. The staff were friendly and responsive, facilities were complete, and the resort was impeccably clean. Perfect for family vacations, honeymoons, or simply unwinding from daily routines. 📍 Strategic location in Nongsa, just a short distance from Singapore — a big plus for international travelers.

I have stayed at Montigo for various occasions and have seen the physical changes in the property throughout the years. The newly revamp Kids Club was great.I applaud the changes done to the property to keep abreast with the needs of the customers. I am writing to share some feedback regarding my recent stay at your hotel. While I have always appreciated the overall ambiance and hospitality of your property, I noticed a few areas during this visit that I hope can be reviewed for improvement. Firstly, the in-room dining experience was not up to the standard I had previously experienced. The food was served in takeaway-style packaging instead of on proper plates. This significantly affected the overall dining experience, especially considering the premium positioning of the hotel. I would strongly suggest returning to serving in-room dining meals on proper crockery and plating, as this enhances presentation, quality perception, and guest satisfaction. Secondly, the waiting time for buggies was considerably long on multiple occasions. This caused inconvenience, particularly when moving between facilities. You may wish to consider increasing the number of buggies available or reviewing deployment during peak hours to ensure smoother transportation for guests. Thirdly,regarding the breakfast experience during my recent stay. While I appreciate the efforts of your team, I was disappointed with the quality and variety of the breakfast spread. The fried noodles served were clumpy and overly salty, which affected the overall dining experience. Additionally, several items from the buffet were finished and were not replenished promptly, resulting in limited choices for guests who came slightly later during the breakfast service. As breakfast is an important part of a guest’s stay, I hope the hotel can review the food preparation standards and ensure that buffet items are consistently monitored and replenished in a timely manner. Maintaining both quality and variety will greatly enhance the guest experience. Fourthly, I noticed that the quality of the spa massage has declined compared to previous visits. The experience felt less refined and attentive than expected. It may be helpful to conduct regular quality checks, refresher training for therapists, and closer supervision to maintain the high standards your guests associate with your spa services. Lastly, During check-out, the lobby was extremely crowded with guests checking in, and unfortunately there was no express check-out counter available. While I understand that peak hours can be busy, it would be helpful to consider implementing an express check-out counter or a separate queue for departing guests to improve the overall guest experience. This would certainly make the process smoother and more efficient. I am sharing this feedback constructively, as I genuinely hope to see the hotel continue delivering the excellent experience it is known for. Thank you for taking the time to review these comments, and I trust they will be considered for service improvement. Do share my compliments to your extra-ordinary team of staff who always go an extra mile for the hotel guest. Thank You

Visited Montigo Resort Batam for a weekend getaway, and overall it was an amazing stay. The property is beautifully maintained, clean, and very well kept. The villa was spacious and spotless, and the private plunge pool was definitely the highlight — I spent almost the entire afternoon just relaxing in it! It really adds that extra touch of luxury to the experience. There were plenty of food options to choose from, and the staff throughout the resort were friendly, warm, and always helpful. It’s slightly on the expensive side, but for the comfort, cleanliness, and overall experience, it’s worth it. Would definitely consider visiting again for another relaxing weekend escape. 🌴✨