Monumental Movieland Hotel

We only stayed one night because we arrived very late. When we woke up, we saw the condition of the room: cockroaches, mold in the bathroom, dirty walls and baseboards, and a shower that barely worked — it was impossible to take a proper bath. The elevator was also extremely dirty, showing a clear lack of cleaning and maintenance. I understand this hotel may not be a high-star property, but I expected basic. The location is excellent, and with improvements to basic cleanliness and hygiene, this could be a wonderful hotel. Unfortunately, our experience did not meet basic sanitary standards, and we had to check out early

I would never book at this hotel again. The staff was nice, the location is on I Drive & the room was cheap. That's it on the positives. The outside of the place is dark & not well lit at night. The front elevator didn't work Friday night. The room was horrible. It smelled musty, the furniture was old & there was mold around the perimeter of the shower. The TV was super small & the phone to the front desk didn't work.

Room was filthy. Blood on the floor, broken television and air conditioner. Floors were sticky and bugs could be seen in the building. This place should not be advertised on any reservation sites. The staff was very helpful but you could tell they knew how poor the place was and tried to do their best to accommodate. This hotel should not mask what it is a dive hotel were the sheets cost extra.

On the way to spend our expensive weekend at Univerdal I told my wife the cut off for hotels is motel 6 or days inn. Against my better judgement we decided to give it a shot. At 1am after driving most the night we wanted to shower. No towels. Cold water and no staff for an hour at the front desk before I had to yell as loud I could to wake them. Next morning I told myself we won’t have this mistake again. I let the staff know to please have room service bring some towels and take the old ones out. Also the shower rod is hanging by a thread. After a day of excitement we got rained out. Now cold, wet and tired I find no towels again. No room service. The staff deals with what they can and nothing against them but management and ownership of this place needs replaced. Dirty floors in the room and the place is falling apart. I don’t write reviews but this place topped the list.

Nice clutch and the strip. I would stay here again. Things to prepare for. No cable only a smart TV with apps, no microwave in the room only in the lobby. Make sure you have a plate. The microwave doesn't have a spinner. The front elevator moves slow. The dust cover on the bed was dirty. Other than that it was good.

We moved to this hotel after staying at another hotel. It was older (previously Best Western.) We used the pool and ate at the attached restaurant ($15 steak dinners). We would absolutely stay here again. Everyone complains about the glass on the front desk but having worked in the industry my first thought was a non American owns this hotel. I want a jacuzzi room with kitchen next time! Pros: IT WAS SO QUIET! Like peacefully quiet. Pool huge with a deep end and crystal clear water. Location amazing. Staff friendly and helpful. Very clean room and hotel. Attached restaurant. Lots of families staying here. Large rooms with lots of storage. Tesla charging being installed in adjacent parking lot. Large mini fridge in room with freezer. (Not the small dorm size) I could see universal from our room on the 4th floor. Cons: wear and tear from being an older hotel. Bathroom door needed shaved down 1/2 inch so it couldn’t close all the way. (Not an issue for us but if you’re with a friend it could be embarrassing to potty.) Furniture had some scratches. We had a few sugar ants in the bathroom. Old does not mean dirty. Our room was spotless. We turned everything over couldn’t find a crumb.

Before I began I’m not giving this review out of anger but just to let the public be aware of this place and my experience when we first pulled in to the property which was hard to get through the heavy traffic on I drive so we pulled in the first red flag was the lighting outside the place looked deserted that was the moment I wish I could have gotten a refund but you know when your reservation is booked your locked in . I stood at the glass window for a total of ten minutes before anyone came to check me in after checking in I ask about luggage carts no luggage carts do we had to struggle getting our luggage in the elevator get in room tv was already on with no remote only two pillows on a king bed only two bath towels one face towel and one hand towel short staff just a real bad experience monumental movie land hotel deserve 0 stars

The only good thing I have to say about this place is that it's cheap. The walls are paper thin. You can hear everything in every room around you. When you book a "king" room you get a full/queen size bed. Our bathroom light barely worked without flipping the switch off and on 5-10 times first. There was mold under the lip in the shower which is why I'm guessing there's dehumidifiers in every room. The room had a kitchen which would've been great if there was a fridge... or a microwave. They'll give you all the supplies to make coffee but nothing to make it in. The phone in the room? Not even connected. Tried calling the front desk for something and the phone just rings and rings without answer. The AC barely works. The whole place is musty. The walls of the elevators aren't secure and the elevator is ancient. They gave us two sheets and a super thin fleece blanket but no comforter. The pool looked dirty. Nobody cleaned in our room while we were there and we only got 1 full size towel. Overall a letdown experience. Got what we paid for I guess.

I am going to leave a 2-star review for this hotel. It should really be a 1-star review because my personal experience there was disastrous. HOWEVER I am going to make this a very careful and even loving review because if it was not for this one disaster that happened to me, it would have been the greatest experience. The shame is that this place is so close to greatness, yet for whatever reason it has managed to displease many guests in one way or other if one goes by the reviews people have left. My personal issue is that because of my job, I need reliable WiFi service. The hotel's website clearly says that WiFi is available throughout the premises. But because I'm a little neurotic and always trust Murphy's law, I made sure to call the front desk the evening before my flight and I was reassured that it had reliable WiFi. When I finally got there exhausted the following late night and looking forward to a few hours of sleep before I could log on to my web phone and put in an honest days' work, I was informed by the otherwise very likeable young man at the front desk that the WiFi was 'broken'. I demanded to speak to the manager who refused to come to the phone. Quite predictably, my work phone was blocked and when I finally left this place, I had to call work and beg to have my work profile restored with some BS excuse about a supposed hurricane-associated internet outage. Throughout my stay, WiFi service was never restored. I gave the manager multiple opportunities to refund part of my payment and that never happened. The loving part of this review is that this is an otherwise GREAT place! It's beautiful. It has character. It's pleasant and quiet. It has great amenities. IT'S CHEAP. The tram car that gives you a great tour of many of the city's great sites is right outside. The area is safe and gorgeous. This hotel is really close to greatness and yet the people there somehow manage to muck it up over and over! Get your act together, guys, you have a great business, don't run it to the ground.

Room infested with cockroaches. Dead cockroach on bath towel. Blood stains on bedding. Security lock on door broken. Front door always open during the evening to let anyone walk in while front desk is abandoned. Don't expect a refund, partial refund or management to work with customers to resolve issues.

Dirty, AC unit leaked, 3 roaches, lampshade looked like blood or ketchup stained, no towels, no tv remote, sticky floor, staff horrible... go spend a few extra bucks elsewhere

Just checked out and this hotel definitely need improvement . 1st COVID is pretty much over by now and yet haven't reopened the Arcade Room as for COVID purposes. Also they took dirty towels without even bringing back new ones so as we arrived from Universal studios my friend wanted to shower and couldn't so had to get back to the front desk waited a long time to ask for some and been said you sure there's no more before I waited again to finally have some . Not only that I asked for a disabled room as my friend does indeed has disability and we got a king sure but not for disabled and bed was very hard and uncomfortable. Without to forget mentioning How much of a lack of electrical outlets the room was with no microwave not fridge .

OKAY THE WORST PLACE IVE BEEN TOO!!! Check in is at 3 my husband flew in at early around 9 and has been waiting since then before 3 o'clock people were getting check in they told him that the room will be ready at 3:30. Iit took him 40 mins for him to get a room key when we walked into The room it was a mess there was no towels they had ZERO small towels one medium towel and two large towels there was no blow dryer no couch in the room a lamp that wasn't connected because there was no outlet on both sides of the bed the phone didn't work at all their was no restroom mat I had to call the front desk through my phone

If I could leave zero stars I would. I pretty much got screwed over by this hotel. I booked a room for a lengthy stay yet when I arrived nobody was in the front to check me in. It's supposedly "24 hours" but that seems like a lie. I rang the service bell and called their number over and over yet nobody ever came. I gave it some time and waited for almost four hours for any information update or anything but nothing came. I was also not the only one this happened too as while I was there others were also stuck without a room. I ended up having to call the booking company to get a refund and figure something else out. It's unprofessional and would not recommend staying here

Mold everywhere. Horrible customer service. I would not stay there if it was free. I had one light for whole room and bathroom

It pains me to write this. I stayed for three consecutive nights and I am so disappointed. At first glance it looks like management is trying to improve the hotel. But they're not. First off, none of the amenities, save the pool, listed are available. I had to request to have the coffee pot and iron put back iny room. The hotel charges a durprise $100 minimum deposit that if they can't find a reason to keep, you might get back.But not in a hurry . Plus they charge a daily cleaning and internet fee that is not listed anywhere in their postings, but only clean every other day and the Internet has yet to work. The worst part of my stay is that housekeeping came into my room and rather than clean my room the staff obviously went through my stuff. When I went to management they gave me a story about not realizing that I was keeping the room for 3 days even though I paid in advance, and paid the daily fee for three days, and they were trying to figure out whose stuff was in the room. I not only do not recommend this hotel, but warn against staying here.

I had a horrible check in experience. The guy who checked me in - Watkin (supervisor Elaine) - did an abysmal job. I asked him to leave one set of keys for my business partner. He seemed too lazy to do it and deferred the job to whoever runs the morning shift, saying come back tomorrow and drop the keys off. The hotel cleaning service forgot to fill my room with towels. I took a shower not realizing, and called up Watkin asking for his help. I asked if he could bring to my room the towel, stating I had no way to dry myself to put on clothes. And after all, the hotel made the mistake of not putting towels in my room. He refused, saying not my problem - you need to come to the front desk. Elaine, find better staff. This is a horrible reflection on your business. Update: unsurprisingly the TV doesn't work

Do you like other people's hair? Hair on both beds. Hair on bed linens. Hair on towels. And now hair on blankets. Hair on pillowcases. Used Nasal strip on bed. If you like other peoples hair in your hotel room this is the place for you. Also definitely do not book this hotel with a discount website, like Agoda or Travelocity etc. If you dispute the charges you will get them back. The discount website vendor well try to contact monumental and monumental will never pick up the phone. So you will not get your money back.

Nasty. Dirty. Afraid to get bedbugs. Uncomfortable. Expedia def lied about reviews. I really don't want to stay

The rooms are big, it was also very clean. But the tv sucked, hard to explain without a pic, but everything that was black or dark looked red like a laser.

I really wanted to like this place, but I was very disappointed. I should have read the reviews on Yelp instead of booking.com. Do not book this place, if you are trying to find an affordable place for you and your family to stay. I went on my own, and I am glad that I did not bring children or allowed anyone else to succumb to this place. Stepping into the lobby was strange due to the disheveled person waiting at the front desk. The sad part is that the front desk had the same terrible look...like the person that was waiting in line in front of me. There was a glass across the entire front desk... I could not help but realize that there was a reason for a need to protect the people behind the front desk. When checking in, I noticed several signs including written signs on a $100 deposit for out-of-towners... with a security deposit for locals... I'll leave it at that. The customer service was not great and I don't know what else to say about it. Walking into my room I quickly realized I had made a mistake booking this place. The goal on this trip was not to spend time in my hotel and spend most of my time at the theme parks . However, this is the worst hotel I've ever stayed at on a vacation. I tried to make the best of it, but taking a shower and sleeping in this room was so uncomfortable. I still can't get the image of the rotting wood along the walls, and the door, rust and mold in the shower, random hairs, and burnt marks, etc. Also, the laundry machines and dryers are disgusting and most of them don't even work. Detergent, and other laundry supplies are nonexistent. If you want to check this place out for yourself go ahead but good luck.

The place is comfortable, the bathrooms are decent and clean. Yes, the building is old, a little dated and needs work. However, after a full day at the park(s), does anyone really care, a shower and a bed are all my wife and I care about. The joint is definitely inexpensive and close to all the attractions!

Wish I had read the comments before getting a room here. The smell in the room is absolutely terrible - I am actually worried I will wake up with a migraine. The noise from the A/C is horrendous as well...The entire place looks sketchy. Old, noisy, smelly and with an unsafe feel to it. Oh, did I mention the TV is not working?.. Find a different place even if you pay a bit more - not worth the savings

I wish I could give this place 0 stars. It's a place to lay your head down and that's it. Disgusting room. Wore my sandals from the bed to literally anywhere else in the room because the floor was filthy. Other people's hair in the sheets. Dilapidated everything. "No smoking" rule but the whole place smells of cigarettes and weed. Don't even get me started with the rude staff on 2/18/23 at 8:45am. The two of them literally having a personal conversation with each other while my fiancé and I attempt to check out and ask when we'll expect to see our hidden fee of $100 deposit back into into our account. One of them doesn't even acknowledge us until we said something and he just pointed to the other lady who proceeded to talk shit with him while we are staring at them. Good riddance, never again. Barf.

I would give this place a negative rating if it were possible. It smelled in the hotel and the rooms. Extremely dated rooms, time warp 1950's. I would not recommend this place, unless they have done major upgrades and renovations.

Bedbugs on my bed!!!!!!!!! Coming out of the pillow cases!!! Booked at EXPEDIA... please #Expedia take this hotel out of your list! IF I COULD LEAVE -1 star I would.

DISGUSTING. We were supposed to be here 5 nights but left the morning after the first one. Roaches in the bathroom, stained and smelly sheets, the main floor strongly smelled of weed. Walking around in our room with white socks turned them black from the dirt. The toilet didn't flush or work, lock on the door didn't work. DO NOT STAY HERE. It may look like a money saver, but it'll ruin your vacation. Absolutely filthy.

Terrible place to stay. Dirty, unsanitary and just plain bad. First room bathroom light didn't work. They said they had fixed it. Next morning got up and it didn't work plus I had no hot water. Great way to start a 4 day work gig. Moved to another room. It had warm water and the light worked but there were several hairs in the shower the sink area and even in the phone cradle oh and I saw 3 different bugs. An ant, roach and some black bug that went into the wall before I could kill it. Pay an extra 25.00$ and stay somewhere else.

Do not book this hotel. I've been in horrible hotels, but this is by far the worst. Probably worth $10/night, but we paid for far more. If you're paying more than $20 a night for this place you're going to regret it. In the first night there our neighbors ran out of the room and the daughter was screaming about a rat in their room while her father was telling at her to be quiet and to get back in. So I didn't see any rats in my room during my short stay, but I did find tons of bugs crawling everywhere. So you'll be sharing a room with some creepy crawlers. The first night there was not enough towels, so we went down to ask for one more, receptionist told us they'll bring one over. We never got that extra towel. Every night we'll get less and less towel (after the first night we had zero towels when we went back. We got back around 8 pm so we had to go to the receptionist to get towels since we wanted to shower before heading to bed and was told that we wouldn't get it until 11 pm). The telephone was plugged in and didn't work. We told the receptionist, he told us he'll send someone to fix it. It never got fixed, but it's alright we just had to walk down to the receptionist to ask for things instead of calling. Good workout... And a chance to walk outside in my pajamas. But on the bright side this place is a walking distance from IHOP and Denny's. And a mile walk from City Walk.

A lousy hotel. I don't know where to start. There are bugs inside, the rooms smell of dampness, the bathroom light does not work, I cannot take a bath at night. When I came to the room in the evening, my bed was not collected, my clothes were not changed, the towels were not renewed, the garbage was not taken and the floors were dirty. I definitely do not recommend it. The only positive thing is that there is a microwave in the room.

Please, do not stay here! We booked this hotel because we needed a place to stay for the night as we could not extend our stay at the hotel where we were staying following this one. This hotel was about $71 for one night, about the cheapest we could find, and it was in a popular area. Upon entering the hotel, it was already dingy. There is not quite a way to describe just how uninviting and unwelcoming it was. The first thing spotted was a live cockroach crawling down the hallway. Walking down the hallways was a dim and musky experience. Within our room, we were afraid to place any items on the floor, even our shoes when removing them to go to bed. There was no remote control for the TV. In the bathroom, there were tiny bugs crawling all in and around the sink. We were stiff as boards in the beds and could hardly sleep. We drove a far distance and arrived late at night and did not want to search for somewhere else to stay. If we did not just need a place to lay our head for less than 12 hours, we would have been out of there.

So I stayed here four years ago and just got back on yelp. This was by far the worst hotel experience of my life. I am actually a police officer so I am used to gross hotels (from responding to calls in a high crime area) but this took the cake. The bugs, the smells, the "linens" and the two by four furniture rotting away. Everything was positively filthy, and I wish I had slept in the car. I was so miserable I cut the vacation short and left. I was so worried about bedbugs I bagged up everything that had been in the room and carried it up to the hot washer as soon as I got home. I threw away the pillow I had brought. Please, don't stay here. Completely awful, disgusting and infested.

You get what you pay for. It's a cheap place to stay and the quality reflects that. At check-in, they tried to tell me I had a remaining balance I had to pay for the room but I had paid for the whole thing beforehand. Wasn't expecting the $100 deposit. We were initially given a room that hadn't been cleaned. Had to go back to the front desk. Then we got another room and it's fine but it's run down. I won't stay here again but if you desperately need a place to sleep and that's all you care about, it's fine. The rooms have a mini fridge and a microwave which we appreciated. I don't recommend unless you're really trying to pinch your pennies.

Wow. I haven't written a one star review in a long time. It feels really odd. It doesn't feel good, honestly. This business might be how someone feeds their family and maybe there are some people who really take pride in it. Ah well they should get out now because the hotel is terrible and I do honestly hope it closes. Don't be fooled by any of the promotional efforts. When you see that deal that is too good to be true, know it is. No matter how much you are saving or how many miles your airline is offering, stay somewhere else. This hotel is bug-infested and you might find yourself calling the Marriott at 3 in the morning to see if they have space. I am posting photos of a roach that found its way into my fiance's makeup bag. This was the 3rd roach of the evening. The first two I killed and disposed of swiftly, chalking it up to "hey whatever florida is a swamp its gonna happen" but the 3rd...man. i could not ignore it. This place sucks.

Fixed two things immediately. No delay. Air conditioner did not work. We were given another room. Though the AC was set at 56, the room cooled to about 72. The evening temperature outside was down to 65 and the high 83. With typical high Florida humidity. The AC was not particularly loud. The clock did not work and it was replaced immediately. Front desk person was kind and polite. No bed bugs No roaches (except one) Not even a fly or mosquito. No noise. Did not feel unsafe. Did not have to wait to check in. Room was clean. Wifi worked perfectly We had a sufficient number of towels. Easy to park nearby There was no carpet in the room or hallway. All hard wood floor and all was clean. Apparently the water heater was at the other end of the building. We had hot water but the water had to run two to three minutes to get hot. The drain in the bathroom sink was slow and water needed a few minutes to drain. There was some (black) mold on the ceiling over the shower. Swimming pool looked to be in good shape and available. This hotel is a "lower end" BUDGET hotel for people who want no frills and to only pay for the basics. I compare this to a nice hotel in a third world nation. I had low expectations and they were met, but I was not disappointed with irritations such as bugs or noise.

The first warning I will mention is if you book this hotel through a 3rd party app/company. Both me and the girl in front of me ended up having to book the room with the hotel while contacting our 3rd party companies requesting a refund and providing we booked with the hotel. We finally got to our room after almost 2 hours of waiting only to play a fun game of kill the little roaches before they get away. We killed 3 in the bathroom. I searched the rest of the room and didn't find anymore so we decided to leave the bathroom lights on the whole time since that seemed to keep them in hiding. The AC was terrible. It was on the lowest temperature possible but felt like it was barely blowing 78 degrees. It also looked very dirty. The TV remote didn't work so we had to change the channel and volume on the side of the TV. The girl behind the counter didn't seem to be very bright so I decided to just deal with it since we were just there for the night. I wouldn't recommend this place. My favorite part was the girl telling me they were out of vacancies but would get me a room because of all the trouble. There are probably 100 rooms and there were 10 cars in the parking lot the entire time we were there. LOL

Hotel stinks, no hot water, there's always something broken In the room, and broken elevators. I do not recommend hotel. Just go to a holiday inn

Terrible place!!!!! GUEST BEWARE!!!!!!!! The room was very average, the TV remote only worked at a certain angle, and the bed box frame was not secured, with metal rods protruding with sharp angles hidden under the bedside cover (see photos Room #269). Did not see them because I came late at night. In the morning when I woke up I cut my Left ankle on the sharp tip of one of these rods. Really hurt. I went downstairs to the receptionist on duty who took my information contact and report of the incident , and promised me his manager who will be there that day would contact me later on. Until now I am still waiting to hear from the management!!! On April 10, I finally decided to call the hotel and inquire why no one contacted me, I spoke with the manager on call , who seemed very uninterested in this incident , and could not care less. he also had no answer why no one had so far try to contact me. And said good bye. The B'fast place next door was one of these low balling cheap fare, but after paying for the coffee, juice and all the other little extras.your check ended up more than double the advertised price. I guess they know it is a good location, so they do not have to try hard to keep their guests happy my only mistake was not to read all the previous reviews. GUEST BEWARE!!!!!!!!

The staff was friendly, and the hotel is in a great location to all attractions! AC worked adequately, but everything else down to the miniature size & roughness of the towels & pool towels was disturbing. I am dumbfounded by the appearance, lack of upkeep, & uncleanliness we experienced here. The pictures speak for themselves (one picture is of the bathroom door - it was so woodrotted/warped that u could not close it). I will not stay again. I would have given this place a one if it were not for the friendliness of the staff and the fact that there is a delicious restaurant attached which made for easy convenience for breakfast in the morning.

This place is terrible I prepaid with hotelbeds.com and came with the voucher showing that everything was proper. The 2 morons at the front desk did not know how to read their system and refused to accept my voucher. Once they figured out that i did have the reservation and that i had paid they still refused to give me the room as they said i had offended them by recoding the conversation with my phone (cameras everywhere in the hotel so wtf) so they called he police and had me trespassed. They flat out refused to contact a manager despite multiple early on requests from me to speak with one and they wouldn't give their names (what hotel doesn't require name badges?) but stated that my reservation was non refundable even though they refused service Total joke, do NOT book here, awful

This is the Filthiest place i have ever stayed in my life and regret staying here!!! This is coming from someone who has worked in a hotel! From the moment i checked in they assigned me a smaller sized room not the one i paid for since they had none available if i had an option for a refund through expedia i would have taken my money back and went somewhere else that instance. The key cards they gave me didnt even work!!!! 4 different key cards locked out of the room with in 10 minutes while loading my luggage from the car. The room was a filfthy filfthy mess!!!! Absolutely disgusting carpet floors stained with vomit or who knows what. Cockaroaches crawling under the bathroom sink Deformed $5 pillows Stained carpets with vomit and splattered dirt on the ceiling Dirty shower tub with stained shower curtain The dam sheets werent even changed!!!! This place should be knocked down and out of business i am not surprised by the other reviews after staying here that they had bedbugs this is the shittiest place ever and should not even be called a "hotel" this place is worse than a Hostel!!!!

Alright stay for a quick weekend. Was in the area for overnight trip to Disney world. The room was clean but VERY old, service was alright, breakfast was hot and fresh. The hotel offers free shuttle service to Disney world however, I would not recommend using it. We took the shuttle down to DW but paid a taxi for the trip back. The van was very small and only 2 departures from the hotel a lot better to pay a taxi. Room was clean but smelled old and wet, towels were scratchy, bed were not comfortable at all. The best part of the stay was breakfast it has the usual hotel breakfast stuff but the best were the Mickey Mouse waffles!! SO good and fun. Wouldn't stay here for more than overnight it's a decent cheap place to sleep for a quick visit.

Well, I don't know if you'll confuse this with Tinseltown, but you won't get stuck with a cameo where you get ripped off. I just spent two nights here. Two big pluses: walking distance to Universal, and cheap digs. I mean, just parking at Universal is half the cost of a night's lodging. I've read reviews that have talked about roach infestations, swearing loiterers, and aesthetically unpleasant switchplates for the lights. To which I respectively say, didn't see any, no vulgarities ever soiled my ears, and if switchplates are worth paying more money for then stop reading this review now because you and I are two very different people. The room is basic - all I used was the bed, the bathroom, the fridge, and the coffeemaker. They have hard pillows which I generally like (though they are large hard pillows, enough that my odd neck position ended up in an Advil sunrise). No issues with the bathroom or fridge. Coffeemaker's top lid was permanently unattached. But it still makes coffee - functionality trumps aesthetics. Downsides: no breakfast offered - there is an IHOP down the street if that helps. And they advertise their shuttle to Universal - but when you make one trip a day and it's 11:35, face it - you don't really have a shuttle to Universal. But again, it's an easy 20-minute walk. There are a number of dining options nearby for dinner including a Thai place across the street that has good reviews. Not for this time, but if I have a next time I'll have it there. So that's the Monumental Movieland Hotel. They're ready for your closeup whenever you are.

The manager, Arika is so disrespectful to her own staff and Guest. She shouldn't be running the place. Once you get through front desk you will be given a room with roaches or mold. If you go to complain they will show little to no care and say they are sold out with no more rooms so you will basically have to deal with it. Please take pictures of the condition for your health. You might also have a problem with your reservation not being in the system so they will ask you to find somewhere else to sleep. They overbook their hotel a lot!! This hotel should not be in business anymore.

The worst hotel I've ever been to. The bed is super uncomfortable. The bed frame is made out of play wood and 4x4's. The floor is super moldy and wet. The room had a horrible stench. The bathroom was filthy, tub was dirty. We had no towels and no iron. Pretty much the building is ancient. They need to remodel. Front desk was very unexperienced. We booked for 3 nights and 4 days and ended up only being able to stay 12 hours and booked else where. Disgusting experience.

It is not a 3 star hotel! This place is disgusting. I probably caught covid by just walking into this room. I don't even want to sit on the beds. They don't run the AC at all if no one is renting the room. So when you get into the room it is hot and humid like a swamp. The AC unit barely blows air. There is only on speed setting. It's old and gross. The humidifier says it needs its filter changed and is not working. I have asthma and can not breathe in this room full of hot air. Seriously it's hotter inside than it is outside. I'd be better sleeping in my car than here. It should be illegal to not have AC in a hotel room. I found clothes underneath one of the beds. They're not mine! It smells like cigarettes. The phone in the room is missing several buttons and does not work. There is a dial tone, but none of the buttons work so it's useless. Called the front desk and they said all of the rooms are hot and the same. The shower is dirty, doesn't look likes it's been cleaned. Dirty toilet, dirty sink. There is hair on the floor in the bathroom. There is hair hanging in the refrigerator!!!! There are bugs on the floor. The beds are super hard, the blanket is scratchy and so are the pillows. Again, I'm not even going to sleep here. I'm going to continue begging for my money back. I'm traveling, so I need to sleep. But I'll go pay $20 more for a better hotel. I've never been in a hotel so terrible, and I usually stay in budget 2.5 star hotels while I travel. This is 3 star so I thought it'd be a little better. Seriously, don't stay here!!! I'm kicking myself bc I could have stayed at a way better hotel for $10 more, but I trusted the rating and reviews. I checked in at 1230am, and now it's too late to get the Priceline deals for the night because it's the next day already. Also, the hotel next door is setting off fireworks every ten minutes and have a big fire outside on their balcony. It's 1am and they're huge fireworks. There is no where to plug in anything by the bed. No outlets that don't have something plugged into them already in this room! Go stay at one of the main gate 2.5 star hotels. They're way better than this 3 star hotel!! And you will be able to breathe and be cool enough to sleep! Demanding my money back!

Ok so honestly I was really nervous about this place considering all the reviews, accusations of bed bugs and cockroaches, stains, etc. I'm glad I didnt listen. The hotel admittedly is not anything amazing, and if you're expecting mints in your pillows then this isnt the place for you however if you're looking for something cheap and close which will get the job done, this is the place for you. Decently clean for the price, and a safe space to keep your clothes while you're out and about the parks. Definitely recommend for anyone on a budget! Edit: Since I posted this review people have been accusing me of lying and saying I'm an employee. I'm a guest visiting from Canada. Haven't seen a single roach or bed bug (and I am crazy paranoid about that - spent a good hour looking through every crack and crevice). At the end of the day my experience has been rather pleasant for the money I spent.

So we checked into the room at 4pm and our room carpet was moldy especially on the sides. The humidifier said its filter needed to be changed. There were stains in the bathtub and under the sink. The bathroom didn't even have toilet paper or a toilet paper holder. So we had to go down to the front desk and get a roll. The bathtub had black stains in it and the bath plug was broke. The beds were spring mattresses (which are the worst type of mattress in my opinion) and old without a doubt. On the 2nd day we went to Universal Studios at 9am and came back at 10pm so we obviously wanted to shower after all the sweating, but they took the towels we used and didn't replace them with any clean ones so we had to go back to the front counter and get some clean ones. The only good things about the room was a working fridge, microwave, mini hair dryer, and a Tv. They did have a coffee maker but making coffee in a hotel room is never good xD. There is also a nice restaurant attached to the building. I wouldn't recommend this hotel to anyone for health reasons, maybe one day they'll fix the moldy rooms, but until then stay away!

Price was good! There is a pool. Our room was clean and everything acceptable. Only think what could be better is bed, bed wasn't so comfortable. I love when next door is restaurant where you can enjoy breakfast for really good price. A hotel is in good area!

This hotel was easy to find and the staff were very kind. The beds however were really uncomfortable if you have any chronic pain issues.

I stayed here for 10 nights with a couple of friends & it was a horrible experience. Beds were decent, though my pillow had no fluff to it, literally flat with lumpy bits of stuffing. The room was fairly clean when we got there. Housekeeping seemed lazy. First full day in Florida we left fairly early in the morning for some fun at Magic Kingdom, come back to a room where they half cleaned the room. One bed was made, the other not touched at all. They took ALL of our towels & left no replacements. Also did not replenish toilet paper. When we called to get more towels & toilet paper the employee was rude. After that day, they didn't replace the toilet paper at all for the rest of the time we stayed. (We bought back up toilet paper which we clearly ended up needing). The hallways frequently smelled like mildew & the elevator we took always smelled like chemicals as well. This was an unpleasant visit & I would avoid this place if you can.

Don't ever book a room here! They wouldn't refund you the deposit and lie to you that they did! The financial manager has a very bad attitude, his name is Ricardo! The room smells really bad! I haven't got my deposit back after 10 business days! The financial manager lied to me that it was the problem of the bank, which was not. Worst hotel I have ever been to!

This is the grossest, nastiest hotel I've ever been to. We came here and saw a few bad reviews before we arrived, but didn't think that all the rooms were really that bad or that maybe people exaggerated, but the hotel is just as awful as the reviews all say. BEWARE!!!! We checked in and got a room on the ground floor, and first thing we noticed was that smell that everyone describes which is like that cheap bathroom air freshener stink or something you spray to cover up cigarette smoke. Then we got into our room and the carpet is really really dirty, beat up and beyond old and not vacuumed. The beds are tiny and feel almost like a doctor's examination table. Hard as rocks. Then came the best part; the roaches started popping out everywhere in the room and in the bathroom. The baseboards were all filthy and the wall has a huge crack in it and it looks like it must have been cut out and replaced and quite possibly lots of bugs make their hideout in this giant crack in the wall. The pillows are filthy, the bedsheets are dingy and grayish, EVERYTHING is stained, the comforters are torn and the lamps look like they are about to collapse. Our lampshade had something on it that could be bug poop or maybe a bloodstain? Not too sure.... So we asked to be moved to a better room and they sent us to the third floor and it had a roach crawl up the wall the moment we walked in. The AC unit in that room made a creepy hissing sound every couple of minutes and it somehow managed to smell even worse up there. Also, both rooms had a dehumidifier unit in it and I can only guess it's to combat mold? The dehumidifier made a trickling water sound all night, and that could have been described as vaguely pleasant, except it sounded like urination sounds all night long. People, you were warned. I know I am sounding pretty annoying by now, but I just hope I can help prevent someone else from making the same mistake we made and just book somewhere else instead. We stayed up until 4 am looking for another hotel, but at this time of year and this time of night, all the hotels in the area were already booked. We got stuck staying here and I hope this place gets demolished and condemned.

I would not trust this place to save my reservation! We were due in at midnight I reserved a room we got in at 1:30 a.m. I booked through another party reservation was still open when I got to the hotel they had canceled my room and sold it to someone else stranded at 2:30 in the morning with nowhere to go because all the rooms in Orlando were booked I had made the reservation in January and this happened the end of April. We ended up sleeping in the car change to the hotel so in her room because we checked in later then they thought we should. I made the reservation at that hotel knowing that they were open all night and we could check in whenever we needed to. And I called ahead of time and confirmed with them that the reservation was good.

This hotel is INFESTED with cockroaches. If there were an option to give zero stars I would. They are also impossible to contact for a refund. I walked into the room and set a bag down when I noticed the first roach crawling on the dining table. Killed that roach and then walked into the bathroom where there was another roach, much larger than the first, crawling in the shower. I was in the room for all of one minute before I decided to leave, since I didn't want to pay money to have roaches run over my face and belongings for a few days. The attendant at the front desk was not at all surprised when I told him about the roaches and agreed he wouldn't pay if he were me either. For nearly two months I attempted, on a daily basis, to make contact with a manager and/or the accounting department. The manager never called me back even after numerous messages were left on separate  occasions with front desk staff. The accounting department is only available on Mondays and Tuesdays from 0800-1630. They would put me on hold for 15-20 minutes at a time and never answer the phone before the call would just end. Every. Single. Time. The website I booked this hotel through was also unable to make contact with anyone after several attempts. Needless to say, I am still without the $175 I spent to walk into and out of one of their roach-ridden hotel rooms. I strongly suggest not staying at this hotel, and I hope they use the money they essentially stole from me to fumigate their establishment.

Run don't walk RUN. Disgusting in every way, bugs on beds, roaches, balls of hair and dust every. Elevator smelled of urine. The hallways were filty. Room had clearly not had anything done to it since last occupants. I took pictures for proof and hightailed it our. Front desk was as useless on the way out as they were at check-in. I am still disputing the charges as they marked me as staying the full time not running for my health minutes after check-in. They made the resort fee a recurring charge so I had to dispute that. So dishonest and I knew I should have insisted on the refund being immediately issued but the smell of dirty hogtog water mixed with mold of the lobby was too hard to take. I checked in down the street at the Rosen Inn and it was clean and well maintained, the towels at Monumental were beige not white. This is a Monumentally reckless use of a descriptive name for a hotel. It should be named Monumentally dirty roach motel. To lie about the stay happening is proof they will try to get over on you. The "manager " who checked me out said she was informing the agent of my immediate checkout so my refund would be issued quickly yet here we are 3 weeks later and the manager will not take my calls. Run please do your self/family a favor avoid this plan like it's an incubation site for bedbugs ,roaches and unscrupulous employees. Run

SCAM ALERT** I booked online where there was NO warning of restriction based on my ID's location. When I got to the MOTEL (not a hotel at all) the manager, Jorge, (greasy hair, gold necklace) was VERY rude and said I could not stay there because of the city I USED to live when my ID was issued. I Showed him my luggage explaining I was moving to MN (from a DIFFERENT city) but had to buy a night elsewhere. **THEN they LIED to my bank and said I was a "NOW SHOW" to keep my money! I would've been on the street that night if it were up to Jorge, but he STILL wants to keep my money?! I'm picketing outside there with a sign next time I'm in Orlando "SCAM HOTEL."