Moon Hill Hostel

I stayed at this hostel in December and had a fantastic experience. The rooms are spacious, sparkling clean, and most importantly, warm—perfect for the winter months. There’s plenty of space to move around. The staff were kind and accommodating. We arrived early and were allowed to leave our luggage at the hostel, which was a huge help. This gave us the freedom to explore and climb the nearby hills without worrying about our belongings. The price-to-quality ratio is amazing, and the location couldn’t be better. The beds are large and very comfortable. We got little bottles of shampoo and shower gel, it was unexpected surprise. Overall, this hostel exceeded my expectations, and I would highly recommend it to anyone looking for a cozy and well-managed place to stay!

I arrived at the hotel around 10:45 AM with an injury. Fortunately, the receptionist was incredibly kind and quickly assisted me with first aid, which I greatly appreciated. Afterward, I settled into the reception area as I couldn’t manage the stairs to my room on the third floor, where I had been assigned a top bunk. By around 3 AM, I felt ready to lie down. I mustered the strength to climb the three flights of stairs to my room, only to discover that my key card had stopped working. Locked out on the patio, I had to wake the receptionist again for assistance. Things were manageable until I entered my room and turned on the lights to climb into the top bunk while talking quietly with my mom appraising her of my situation. I made sure to speak extremely softly in order to not disturb the room mates. The roommates began making a commotion and insisting on complete silence. After I finished my call, they complained about my bedside light and the notifications on my phone, even threatening to ask for a refund from the hotel because of a previous late-night call I made. Feeling harassed, I tried to keep the peace by silencing my phone, but one of the girls still called the receptionist. He suggested I move to the living room due to the disturbances and told me I couldn’t use my phone until 8 AM (nowhere in the rules does it say that). This felt unjust, especially since I was already struggling with my injury. I expressed my discomfort, feeling that I was being unfairly bullied. I sensed underlying racism and Islamophobia in their actions. Additionally, I noticed they were smoking in a non-smoking room and tampering with the air conditioning. When I explained my situation, the receptionist dismissed my concerns, saying it was three against one. I couldn’t understand why I was being treated this way, particularly when I was having difficulty navigating the space due to my injuries. Overall, my experience was extremely traumatic. I am going to leave feeling unheard and unsupported during a difficult time.

Welcoming team at the front desk and a lovely, clean room with an amazing view of a castle and a palace! Great walking distance to the town and restaurants, and a lovely, simple breakfast included.

We stayed in the hostel for one night so we can explore all the attractions in the area. The staff was very unfriendly and rude, they charged us money for holding our bags before the check in and after the check out, this is the first time I had to pay for luggage at a hotel or hostel. When we got back from the city, we found out that the luggage room was open without supervision, so they basically charging money for nothing. Most of the time there was no staff member at the reception. We stayed in a private room with shared bathroom and the showers were horrible, you need to press a button nonstop to make the water come out, so you need to shower with one hand, very unpleasant. Overall I wouldn’t recommend.

AC doesn't work properly - it only heats up the room, can't make it cool the place down. Front desk staff member Miguel had to leave the reception (nothing wrong with that) and left a phone number in case anyone needed anything. By my 8th call he not only didn't answer but turned the phone off as well. What a shame.

- The room is not as shown on the website; it is excessively small and lacks amenities (you have to request towels, and there is no soap in the bathrooms). - This is NOT a place for families as there is no comfort for resting, the noise is excessive, and you can hear people urinating in other rooms at any hour. - The breakfast options are very limited and of low quality (bread, ham, cheese, a single fruit option, cereal, yogurt, coffee or tea). While trying to have breakfast, I saw a giant wild rat roaming the hallways. - The price-quality ratio is absurd, especially when there is no option for cancellation or refunds. - If you plan to arrive by car and with luggage, you will experience hell. -They do not have hot water, you will receive a message from the team commenting that they are working on it.

A little unsure as it is a hostel. But, not to be worried. The hostel is a short 3 block, 5 minute stroll from the train station. Many nice cafes and restaurants all within a 5 minute stroll. Como is the on site restaurant that is very upscale. Didn't try it but it looked great. Around the corner is Cajo, a Portuguese restaurant with great food at reasonable prices. The hostel is well maintained and comprised of several building with a large inner courtyard where al fresco dining offered. The room (#14) was quite large with a private bath and mini patio. Beds were extremely comfortable. Cleaning staff is very thorough. Breakfast was wonderful - super automated coffee machine, yogurts, breads, croissants, and ham & cheese slices, plus fresh fruit. If ever back in Sintra, this will be my first, second, and third choice.

Unrivalled location. Our private room had a view over Castelo dos Mouros and National Palace. A couple of minutes walk from the train station and the historic centre, but without the noise. |Still, keep in mind that this is a hostel and not a boutique hotel, so the place is missing some of the niceties of more expensive accommodations. Good value but keep your expectations in check.

The rooms were clean, and the beds very comfy. The showers were shared (male/female). I wouldn't have minded this if there was a place to hang up, or place my clothes. The shower/ bathrooms were nice and clean, but leaked all over the floor. I still give this hostel 5 stars. It's walking distance to all the attractions, and clean.