Moon Hill Hostel by Joivy

I loved this place! nice price, super well located, silent and so lovely! they have a guitarr there! 🙏🙏 the staff guy cooked his own beer and it’s good! there’s a restaurant inside the hostel that is awarded but i didn’t ate there. if are looking for a good place to stay and enjoy sintra, i suggest this place!

I loved staying here. The rooms were just what I needed, clean, comfortable and they even managed to extend my stay last minute. Great central location. & a big thanks to the receptionist who really went above and beyond for me with patience and ease, what an angel ✨ Will recommend and stay again ✨

Absolutely amazing in every way, best service and the view to the castle and palace is breathtaking to say the least, stayed here twice , came from Australia and will be coming back again , rooms are 5 star. Thankyou guys, you made my holiday complete.

I stayed at this hostel in December and had a fantastic experience. The rooms are spacious, sparkling clean, and most importantly, warm—perfect for the winter months. There’s plenty of space to move around. The staff were kind and accommodating. We arrived early and were allowed to leave our luggage at the hostel, which was a huge help. This gave us the freedom to explore and climb the nearby hills without worrying about our belongings. The price-to-quality ratio is amazing, and the location couldn’t be better. The beds are large and very comfortable. We got little bottles of shampoo and shower gel, it was unexpected surprise. Overall, this hostel exceeded my expectations, and I would highly recommend it to anyone looking for a cozy and well-managed place to stay!

I arrived at the hotel around 10:45 AM with an injury. Fortunately, the receptionist was incredibly kind and quickly assisted me with first aid, which I greatly appreciated. Afterward, I settled into the reception area as I couldn’t manage the stairs to my room on the third floor, where I had been assigned a top bunk. By around 3 AM, I felt ready to lie down. I mustered the strength to climb the three flights of stairs to my room, only to discover that my key card had stopped working. Locked out on the patio, I had to wake the receptionist again for assistance. Things were manageable until I entered my room and turned on the lights to climb into the top bunk while talking quietly with my mom appraising her of my situation. I made sure to speak extremely softly in order to not disturb the room mates. The roommates began making a commotion and insisting on complete silence. After I finished my call, they complained about my bedside light and the notifications on my phone, even threatening to ask for a refund from the hotel because of a previous late-night call I made. Feeling harassed, I tried to keep the peace by silencing my phone, but one of the girls still called the receptionist. He suggested I move to the living room due to the disturbances and told me I couldn’t use my phone until 8 AM (nowhere in the rules does it say that). This felt unjust, especially since I was already struggling with my injury. I expressed my discomfort, feeling that I was being unfairly bullied. I sensed underlying racism and Islamophobia in their actions. Additionally, I noticed they were smoking in a non-smoking room and tampering with the air conditioning. When I explained my situation, the receptionist dismissed my concerns, saying it was three against one. I couldn’t understand why I was being treated this way, particularly when I was having difficulty navigating the space due to my injuries. Overall, my experience was extremely traumatic. I am going to leave feeling unheard and unsupported during a difficult time.

We stayed in the hostel for one night so we can explore all the attractions in the area. The staff was very unfriendly and rude, they charged us money for holding our bags before the check in and after the check out, this is the first time I had to pay for luggage at a hotel or hostel. When we got back from the city, we found out that the luggage room was open without supervision, so they basically charging money for nothing. Most of the time there was no staff member at the reception. We stayed in a private room with shared bathroom and the showers were horrible, you need to press a button nonstop to make the water come out, so you need to shower with one hand, very unpleasant. Overall I wouldn’t recommend.

Very welcoming and helpful staff! We stored our bags before checking in the day we arrived, and after we checked out the day we left. Breakfast was included and had healthy options. Bedrooms were clean and orderly, but beds weren’t super comfortable, for the price it’s fair. Wasn’t soap in the bathroom attached to the room, but the community bathrooms with showers had soap for the sink. Staying at the Moon Hill Hostel was very affordable and overall I enjoyed my time there.

Unrivalled location. Our private room had a view over Castelo dos Mouros and National Palace. A couple of minutes walk from the train station and the historic centre, but without the noise. |Still, keep in mind that this is a hostel and not a boutique hotel, so the place is missing some of the niceties of more expensive accommodations. Good value but keep your expectations in check.

The rooms were clean, and the beds very comfy. The showers were shared (male/female). I wouldn't have minded this if there was a place to hang up, or place my clothes. The shower/ bathrooms were nice and clean, but leaked all over the floor. I still give this hostel 5 stars. It's walking distance to all the attractions, and clean.