Moon Palace Jamaica All Inclusive Resort

The hotel offers incredibly easy access to snorkeling, with a stunning coral reef right off the shore. The property itself is beautifully maintained and truly picturesque. There is an Indian restaurant on-site, though the food felt a bit frozen and didn’t quite work for us. Fortunately, the other dining options, the multiple pools, and the overall services were excellent. A special highlight was the fresh coconut and raw mango served daily—grown right on the property—which our family absolutely loved. Overall, it was a wonderful stay and a memorable vacation.

The property is beautiful. The food is delicious. (I'm in love with the chocolate chip pecan cookies 😍) The people are amazing. Our pool concierges, Sabrina, Shaun, and Shemar, have been so kind and attentive. Roddick, Nashville, and Keisha have worked hard to make sure we got into the restaurants we wanted, we got spa reservations, and we had the best tour to the Botanical Gardens and Dunns River Falls. The wait staff at every restaurant has been so pleasant and accommodating. We are absolutely looking forward to returning in the fall!

Overall the location and the resort was very nice. Food was good and lunch options were great. Dinner options were somewhat limited as it was very difficult to get reservations. One or two more restaurants would have been appreciated for more variety. Rooms and views were very nice. The options of excursions was convenient. The constant sales pitches though were overwhelming. They never stopped literally from check in until check out and are somewhat intrusive. If a guest says they are not interested it should stop there. Pools could use some updating along with the shows and daily entertainment for kids.

A High-Pressure Sales Trap & Total Scam – Save Your Money! I recently stayed at Moon Palace Ocho Rios, and it was a nightmare from start to finish. This property is less of a resort and more of a high-pressure sales floor designed to dupe guests. The Ticket Scam The most egregious part of our stay was being scammed on activities. We purchased $300 worth of outside activities directly through the hotel. When we arrived at the venues, the tickets the hotel gave us were invalid. When we went back to the hotel for a resolution, they "conveniently" took 2 days to even respond. Finally, on the day we were leaving, they had the nerve to offer us a $25 credit for $300 worth of useless tickets. This is theft, plain and simple. The Constant Sales Pitch The lobby feels like a timeshare office. There are only 3 receptionists but at least 10 desks dedicated to selling vacation packages. We were hounded with phone calls 3–4 times every single day. They even try to "woo" you with macaroons just to bait you into a $50,000 membership pitch. It is intrusive and exhausting. Misleading Logistics & Poor Transport The hotel claims to be 90 minutes from the airport; it actually took well over 3 hours in a cramped, uncomfortable bus. We ended up paying for a private taxi back to Montego Bay just to avoid their miserable shuttle service. Rude Staff & "Recycled" Food The staff were incredibly rude. They "forgot" a simple birthday request, yet had the audacity to ask us to buy a vacation package immediately after. To make matters worse, the food was not fresh and frequently looked like leftovers recycled from previous meals. The "Placeholder" Reality The resort lacks basic amenities. Staff even admitted that this isn't a "true" Moon Palace property—it was a buyout of a different resort that they plan to close once a new location opens in Montego Bay. It is clear they have checked out and no longer care about guest experience. Final Verdict: This is a second-rate property masquerading as luxury while actively scamming its guests. Do not stay here.

I was truly amazed and impressed by the amount of exceptional service rendered in first of all, Pier 8 . We attended this restaurant on two different occasions and Dana served us the first time and we were blown away by her bright and cheerful attitude while serving us in the most profound manner. The next day we came back and were disappointed to find out that she was unfortunately not working that day. We were however served by Kadijah who was exceptional and extremely welcoming with her positive energy and delightful smile. The food on both occasions was superb! Truly a culinary delight. On another occasion we decided to pick up a snack from the snack bar near the event hall. Dadrie was so helpful and attentive even though there was so many people she was required to render optimum service to. Out of the various restaurants we decided to visit, hands down, Pier 8 is exceptional beyond measure. In service, food quality, food taste and the ambience is truly endearing. The hotel is definitely a jewel in Jamaica and I would without one iota of hesitation make this my return destination to this colorful island.

We spent a week at Moon Palace & on a whole had a fabulous time. The room was a little dated but clean and had a great view of the ocean. We were missing towels when we arrived but after a phone call these were delivered promptly. Our minibar was never restocked although we spent very little time in the room so didn’t really worry us.|The beach is beautiful, the sea is clear calm and warm we are beach people so spent all of our time there, the umbrellas do not provide much shade and I would imagine when the resort is busy it is difficult to secure one. The ladies that kept us hydrated with drinks throughout the day were so friendly. |The hotel grounds are immaculate and always kept clean. |We really enjoyed the food on a whole. Our favourite was Momo, our least favourite Gondola. The saffron risotto tasted as awful as it looked. Veronica in Momo was just amazing, so friendly and really took pride in creating a great customer experience. Christopher in Pier 8 was also|fantastic. The cocktails were made to a high standard. |The only bad thing that we can really comment on which would make us think twice about returning is the noise. The pool music is very loud in the afternoons and there is a floating nightclub blasting out music until late this then finishes and the street nightclub behind the hotel starts, unfortunately our ocean view with balcony room experienced noise from both of these so we could not sit on our balcony and could hear the beat of the music until the early hours. This is through no fault of the hotel just purely the location maybe a room on the other side of the tower would have been quieter. |The staff absolutely make this hotel, they are friendly, take the time to talk to you and provide a great service.

⭐️⭐️⭐️⭐️⭐️ We stayed at Moon Palace in Ocho Rios from November 17–19, and it was truly an unforgettable experience. I want to give a special thank you to Shelly, Taneish Warren, Lattanya, and Denesha from the Buccaneer Reef restaurant. their service was exceptional. It was my son’s birthday, and they treated him like absolute royalty. Our room was beautifully decorated, and that was a surprise!! they sang for him twice, and he even received a slice of birthday cake. We were not expecting such a thoughtful and heartwarming celebration. This was our first time visiting Moon Palace Ocho Rios by the way. and the hospitality, warmth, and professionalism of the staff made our stay amazing. Thank you to everyone who made our experience so special you truly made us feel welcomed and celebrated. We will definitely return! Very very soon

From the moment I arrived I could tell that my stay would be wonderful. I was greeted with a cold towel and welcome drink by courteous members of staff. The property was clean and based on the layout I found it easy to get around. They had a wide variety of food and everything I had was flavourful. The room I booked was spacious and had an amazing view not to mention the 24/7 room service which had generous portions. There is also a game lounge and great nightly entertainment. Above all the staff served with pride and made me feel special during my stay.