Em S.
Yelp
Visited the winery for a tasting with a visiting relative from the US and was disappointed in the service and the fact they wouldn't honour the 20% wine purchase discount from yelp check-in! Boo.
I hate giving terrible reviews but it was so embarrassing to bring my cousin here.
Firstly we arrive and no one was there to greet us- we could have served ourselves the wine for the tasting and we'd have drunk half a bottle between the 4 of us before anyone arrived.
Next, when there was someone to serve us, the phone rang and she answered that first before serving us- big no no in customer service.
Third, when she did serve us wine, it was very no frills - she didn't seem to really know what she was doing (even though she may have for all we knew) as she didn't say anything about the wines and she let my cousin choose which wine to go with first rather give guidance as to what was appropriate to try first etc
Not that we're alcoholics we appreciate our wines and have been to several different wineries around Australia and the world and this isn't the standard that I'd write home about.
Maybe the lady was having a bad day or thought we were there just to have some free wine. However, don't think her attitude really changed when we did buy the one bottle. I personally would have walked out when the phone rang and she picked up without apologising to us before.
But one of my travel companions did like their reisling, specifically new harvest, I believe.
Hopefully you'll have a better experience than us and that your yelp check in coupon is honoured. She said she check it with someone (?!?) but clearly wasn't willing to do that until after we'd bought the wine full price. More like she was going to check for future reference...although I don't know if she was even going to do that.
Won't be returning here in a hurry.